Process Improvement

Mark you calendar for the last Use Case Club of the Year! 👇🏻👇🏼👇🏾👇🏿Nov 18th3.30-4.30 pm CET9.30-10.30 am EST8.30-9.30 am CST8.00-9.00 pm IST👆🏻👆🏼👆🏾👆🏿Register here & see you there!Alina

Does anyone incorporate Lean principles and lean tools when using object-centric process mining during a consulting engagement? 

I hate just how limited Process Mining feels beyond the Process Explorer map. How can PM consultants be expected to identify opportunities to improve a process when the people operating it may have years of experience and a much deeper understanding of its practical realities? What unique information does Process Mining provide that materially changes the decisions those people make? I have been assigned to the Process Mining Team and have been struggling ever since to find its usefulness beyond the process map. Many of the other analyses and dashboards I build seem reproducible using regular reporting and analytics tools, which makes me question what the incremental value of Process Mining actually is. I have also struggled to find case studies that clearly explain the complete chain from a Process Mining analysis to a specific business intervention and then to a quantified business outcome. Many case studies describe the problem and the eventual improvement, but I rarely see exactly

Many of you already know the Use Case Club - and some of you have even taken the stage yourselves.Join us again or drop in for the first time so you don't miss out on these unfiltered, practical insights!Forget polished corporate slide decks: At the Use Case Club, we take an honest look under the hood. Champions share raw, 10-minute snapshots of how they solved real operational bottlenecks and scaled results in practice.📅 When: Wednesday, September 23 | 15:30 – 16:30 CEST📍 Where: Virtual (Customer-exclusive format)What to expect: Real Insights: Raw, unpolished snapshots of actual live implementations. Direct Q&A: Answers and exchange directly from fellow Celonis practitioners. Maximum Focus: Zero marketing fluff, pure peer-to-peer learning. 🔒 Note: This format is strictly "from customers, for customers" (excluding academic/consultancy partners).Are you against grabbing your spot for Global Edition #4 today?👉 [Register here for September 23rd]

I have multiple action flows seggregated by country and other attributes. All the AFs are writing to the same table in the data pool. Due to the execution runtime limit, I had to create multiple action flows instead of one action flow.Now all the AFs are scheduled to be executed every Monday. I can not schedule all AFs half an hour apart, as the count of AFs will only grow in the future and writing back to the data model for all AFs may take more than a day to complete.  And to use trigger at each AF is troublesome to maintain.Is there any easy way, where I can trigger the first AF execution on Monday and all other AFs will be executed one by one without any deadlock. 

Dear Celonis Community,I’m trying to set up KPI Meters with a certain color mapping to visualize performance against targets and benchmarks.Users can already define targets via a variable which is also possible to include in the color mapping.We managed to create global benchmarks via a write back to a custom Celonis table. Would there be a possibility to make these benchmarks a threshold?I figured that PQL inside the color mapping does not work.  

Hi All,Just wanted to ask whether there is any documentation on how to migrate existing CCPM datamodels to OCPM one.Thanks,Akshay

How to schedule an action flow to run bi-weekly every second Monday?

Does the Celonis Action Flow Outlook module support embedding a WebP image file in the HTML? If yes, can someone share an example of the html code to do this. I was successful in embedding a .png image file in the HTML code in the Action Flow Outlook email. However, the company logo on their website is a WebP image file and when I tried to embed the WebP file in the HTML, it did not work.

Hello, I’m creating an Excel file via an Action File. This Excel file should contain different worksheets (aggregated by business year) and should then display the data per year per worksheet.Is this possible via Action Flows?Meaning I have a list of data with different dates and the dates should be aggregated by business year, so you would have in the file different sheets for e.g. 2026, 2025 etc. Thanks in advance! BRJulia Bauer 

Hello !I’d like to rename the labels of my task attributes without making any changes in the KM.Do you know if this is possible, and if so, how to do it?Thanks in advance for your help !Best regards,Cisse 

Hi,I would like to use the new augmented attributes available in the “Augmented Attributes” section of the Knowledge Model in a legacy view.Do you know if this is possible? If yes, how can I do it? Thanks in advance for your help !

Hello All, I have a use case that is currently using Skill send Email by Celonis.However 100 mails limitation is starting to cause trouble.Using actionFlow and without using connexion and Skill, is it possible to send email from Celonis Without limitation ?If Not how to bypass this limitation on Action Flow ?

Can we configure CC option in Emails triggered through Celonis Action Flow, without using Outlook component  

Hi,I’m trying to restrict access to my webhook-triggered Action Flow using the IP restriction feature.According to the documentation (https://docs.celonis.com/en/webhooks--action-flow-.html), this should be straightforward. However, I can’t find any field where I can add my IP addresses.Am I missing something?Thanks for your help!

Hello, For the moment my View trigger a Skill with input, and when triggered we can see some details about the record affected by the skill :Skill Input Form However when I change the Skill with an Action Flow it is not possible to show the details, it Only show the ID of the record. Do you know a way to do that with ActionFlows Inputs and Action ? Thanks 

Hi all, I have a bit of an advanced nut to crack here so any approaches no matter how complex are welcome.To create a nice user experience I want to open another view via a Button (or also via table cell interaction). However a view variable should steer which view to open.Context:I have one table which lists and sorts all type of problems . Its purpose is to get an overview and decide what to work on so lets call it “Overview”. Once selecting a problem more details are needed. Those are driven by the type of problem at hand. Hence I need a way to click “Open Details” and depending on variable it opens and passes variable to “Detail View A” or “Detail View B”.The behaviour I want to achieve is:Click within “Overview” on a Problem of type A → Open “Detail View A”Click within “Overview” on a Problem of type B → Open “Detail View B”If you have any idea on how to facilitate this navigation (maybe via javascript) or any other means than Buttons/Table interaction let me know.  

Hey, I’m beginner in Celonis and started my learning. I wanted to know Can we build a user form which helps me to collect the data from user and store it designated table. I also have set of rules for forms like show this field if user in particular role or make the field editable only if certain condition matches with current logged in user otherwise just keep it as read only and so on. Can this be achievable in celonis. Looking forward for response. Note: Pease share screenshot how it will look if you have anything sharable in this forum. Thanks & RegardsChethan Shetty

Hi Team,I’m trying to send data from one Action Flow to another without using a webhook. Is that possible? Thanks in advance for your help!

Dear Celopeers, We already extracted the relevant tables from the customers system. Nevertheless, as the cutsomer is using Infor, we are lacking the expertise with this software.Are there any scripts available which we can use in order to facilitate the next steps? Thank you! Kind regardsRaluca

Hello everyone, I’m using an augmented attribute  “Sendout y/n” which is based on this record identifier: EORD → Material || Plant || Supplier. This attribute is used within a dashboard and can be manually set for the default value “no” to “yes”.  In the case a user changes this combination: Material: 123456, Plant: XY, Supplier: SupplierA → 123456XYSupplierA → Sendout (Augmented Attribute): Yes, I can then use this attribute for a connected AF. Let’s say the SAP EORD table data changes → orderbook changes the record identifier would now be: Material: 123456, Plant: XY, Supplier: SupplierB → what would now happen? Would the combination 123456XYSupplierB be on Sendout: Yes? Or would the augmented attribute as it is based on the MATNR, WERKS, LIFNR know that the identifier itself changed and be by default No again? When changes occur I would need the combination 123456XYSupplierB to have the augmented attribute with: No by default. I’m assuming that this will be the case, however, I’m no

Hello all, I'm really excited to announce a recent feature update for Action Flows. It is now possible to trigger an Action Flow directly from a table in View using the dropdown input feature.This allows users to choose an option from a predefined dropdown list when taking an action from a view. This choice is then passed on to the Action Flows as an input and therefore enables advanced human-in-the-loop use cases.  You can find further documentation here.  

Hello everyone, this is my current AF setup: The setup works fine, however, I have received the requirement to add a powerpoint attachment to the mail sent via the AF. This powerpoint is static and is only a training document for the recipient. Is it possible to add attachment from your computer to be sent out by the AF itself? I cannot add this via the data and title fields since it’s already ready and static. Thanks! BRJulia Bauer

There is a case I want to solve, see below. I have a solution I would apply if I had classical programming language + RDBMS, but I'm not sure how to implement this in celonis or whether there is another solution. Could you please help? The case I want to solve is sending email notifications to users via action flow in case there are missing invoice receipts.For each missing invoice receipt there is a notification type that can be chosen with their own subjects, body text, etc., for instance:If the date1 >= today + 7 days then group 1.If the date1 >= today + 14days then group 2.If the due date >= today - 7 days then group 3. One possible solution would be to keep the history of the sent emails in some table and join it to the missing invoice receipts data to filter out the emails for each new iteration of sending - so that we don't send some letters twice if we already sent them.E.g. if we had sent the email of type for invoice receipt no. 12345 yesterday, we don't