General Product Q&A

my training platform is not working. it is showing “firewall error”.  i hope it comes back or do i needto send an email  

Hello, I am working on a masters thesis using Celonis for process mining. I need to evaluate the tool and the process model it generates but I am unable to find a suitable framework on how to do that. Does anyone know any ways to evaluate the tool for an academic dissertation? any papers to read or tips will be appreciated. Thank you

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I’m currently exploring the Celonis Machine Learning Workbench and looking for some practical examples to learn from.I found the official PyCelonis Examples repository on GitHub, which is very helpful for understanding PyCelonis and interacting with Celonis resources. However, I was wondering whether there are also repositories, sample notebooks, or templates focused more on end-to-end ML Workbench use cases.I’m particularly interested in Supply Chain examples such as:Late/on-time delivery prediction Supplier or procurement risk prediction Inventory-related predictions Lead time prediction Bottleneck or process outcome predictionI also came across the older O2C – On-Time Delivery Prediction example, but it seems to rely on the legacy celonis_ml package.Does anyone know of any up-to-date PyCelonis 2.x / ML Workbench GitHub repositories, Jupyter notebooks, or sample projects that could be used as a starting point?And if you have built something similar yourself and can share the general

Quick one: we recently ported an analysis to a view, and we had an Action Flow set up that exported the analysis as a PDF and sent it to a customer via email. Now that we've moved to a view, is there any way to do the same thing — PDF export of a view, sent via Action Flow?

Running into a confusing behavior with our Delta Load setup and hoping someone can shed some light on it.We have a Data Job set to Delta Load mode, with several tables that don't have a Delta Filter configured. According to the docs, those tables should automatically fall back to a Full Load. For most of them that seems to work fine, but for some we're getting duplicate rows instead — identical in every column except _CELONIS_CHANGE_DATE.What makes it stranger: if we manually trigger a Full Load for those same tables, the duplicates disappear and everything looks clean. The problem only comes back when those tables run through the Delta Load job again.Two questions:Why does the "implicit Full Load" within a Delta job produce duplicates rather than overwriting existing data? Why does it behave differently from a manually triggered Full Load?

Working on Celonis Training on “ Get Data into Celonis”. Now, I am not being able to "Create Data Pools" from "Data" Tab at Celonis Studio.Tried to send a ticket at Celonis “Help Center” but “Submit” button is not activated for me. Anyone can help ? Thanks in Advance.

I have the below two columns. I want to extract the portion of the string matching the value in the ‘Seq’ column. Example, for the first row, the seq value is 400. In BIND column, I want to extract the strings that match the value the 400.Till the semicolon. using PQL. 

Running into an issue with the translation CSV workflow and wondering if anyone has seen this.When exporting translations, some entries contain HTML and CSS that the editor generates automatically — happens as soon as you use standard formatting like bold, font color, or font size in a textbox. The output ends up looking something like:<div><strong style="color: rgb(0, 0, 0);">Some text here.</strong></div>Those inline styles contain semicolons, and re-uploading the CSV fails because of them — even if nothing was changed in the file. The only thing that actually unblocks the upload is deleting the entire row, reference tag and translation both. Clearing just the translation value and keeping the reference tag doesn't work, the upload still fails.The problem is that this affects a large number of entries, so every sync cycle means manually identifying and stripping out all the styled rows before the upload goes through. Is there any way to allow semicolons in the

Came in this morning to find our Studio environment basically broken. All data model variables had disappeared and were no longer connected to the knowledge models, so none of our views were showing any data. Nobody on the team had touched anything.Manually recreating the variables fixed it for most knowledge models, but two of them kept throwing "Failed to change Data Model" whenever I tried to select the variable — so those are still broken.On top of that, a lot of KPIs are now displaying oddly formatted names with a prefix and the data model name included, something like km-master.kpis.some_kpi.displayname instead of just the plain KPI name they had before. Not sure if that's related or a separate issue.Anyone seen something like this, or have an idea what could cause variables to disappear like that without anyone actively deleting them?

Having a frustrating recurring issue and not sure what the actual fix is at this point.We have several Action Flows that send emails via an Outlook account. Every few days, one or more of them deactivate automatically with this error in the Send Email module:Invalid login: 535 5.7.139 Authentication unsuccessful, basic authentication is disabled.Reconnecting the email connection seems to help temporarily but the error comes back after a few days. Has anyone dealt with this, or found a more permanent fix?

Been pulling my hair out on this one. I'm the admin of our space and have full permissions, but the gear icon in the ML Workbench that's supposed to let you adjust memory allocation is just... not there. Checked on multiple browsers, different devices, had a colleague confirm it's not showing up for them either.The script I'm trying to run keeps failing or hitting memory errors, and it's something our team relies on daily, so this is becoming a real problem. I've gone through the usual troubleshooting (refreshes, browser switches, confirmed admin rights) and I'm stuck.Is there something I'm missing on the permissions side, or is there a way to enable this?

We're trying to set up an automated PDF report using Action Flows and running into a few limitations we'd like to understand better before deciding how to proceed.Our setup: a view with multiple tabs, one of which renders differently depending on a variable (basically acts like a toggle filter). We want to export a combined PDF that includes content from different tabs, including three versions of that one tab with different variable values, and send it to a group of users automatically at least twice a week.Two things we've hit:Separating tab IDs with commas in the Create PDF module didn't produce the multi-sheet output we expected. Not sure if we're doing something wrong or if this just doesn't work as described. We're not sure if variables can only be set through manual interaction, or whether there's a way to pass them in when an Action Flow runs on a schedule.Is the desired output achievable in some form, and if so, what's the recommended approach?

Hi Everyone,I am currently setting up the Duplicate Invoice Checker (Catalog 3) app using the Accounts Payable Catalog (v3.0.1).After enabling the Accounts Payable catalog in Objects & Events, the objects VendorAccountCreditItem and VendorAccountDebitItem were not created (only VendorAccountItem exists). When running the autogenerated job auto_generated_dic_combine_vendor_credit_debit_account_items, I encounter the following error:Relation "1a2b3c4d5e_OCDM.o_celonis_VendorAccountCreditItem" does not exist. Please review your query and try again.Environment Details: Accounts Payable Catalog: Version 3.0.1 App: Duplicate Invoice Checker (Catalog 3 / OCPM) AI Annotations / Signals: Enabled and in "Ready" status Has anyone encountered this issue when migrating or deploying the OCPM version? Is there an updated perspective or script that replaces the VendorAccountCreditItem reference with VendorAccountItem? Any guidance on how to resolve this missing relation would be greatly apprec

Hi guys,does anyone has a template to document a project implementation?We mainly have implemented automations, anybody having experience in that?Thanks a lot.

Dear Community, we have developed a 3-way-match knowledge model with Celonis to implement our touchless invoice case. - SAP S/4 HANA on-premises with Release 2025 FPS01 and the xSuite invoice processing solution- The document is routed via the OCR server to the xSuite Invoice Monitor, where the header table /WMD/FP_IVHD and the line item table /WMD/FP_IFIVI are populated and a unique record number is assigned; up to this point, there is no entry in the standard SAP tables RSEG or RBKP- A delta load is performed every minute into the Celonis Knowledge Model, and a check is carried out to determine whether a 3-way match exists; if so, an action flow is triggered, a JSON payload is created and sent to the SAP Supplier Invoice API, and the document is posted Problem:The SAP document number and ‘closed’ document status are not synchronised with the xSuite tables, so the document remains in the xSuite Invoice MonitorThe Business Transaction Event is normally triggered via the xSuite applicat

Hello everyone, Has anyone tried to use PAM models in Process Simulation already?It’s just been released (August 28), but when I tried to create a new scenario, the option to select a PAM model does not exist (neither in Apps nor in Studio when configuring a model).The documentation just says “In Process Simulation, in the Simulation Configuration Wizard, select your PAM model.”Link to the documentation : Using a PAM model in Process Simulation scenarios Thanks in advance,Joao 

Hello Community,We have a complex data model in which the user must set three date filters (different source fields) with the same date in order to get the desired result.Like I said, he has to do it three times.Is there a convenient solution (data picker) where the user only has to set the date filter once, and the filter is applied to all three source fields?Best, Thomas 

Hi Team, Anyone worked on Apache Kafka data connection, if so please provide relevant documentation and steps how to extract tables from it.

Hello,In make.com, there is a very useful Custom Mailhook module, which triggers immediately upon receipt of an email.This module was left out in Action Flows for some reason. Why is that?I cannot use Watch Emails module, as this is polling based and the smallest polling interval would be 1 minute, which is too long for my use case. I need immediate triggering.Best,Ercan

Is there an error in the system? 

I have built an Action Flow that retrieves some data with many query data modules (around 10mb in total), creates some csv files and sends them via email as attachments. The problem is that every time that I run it, it run to the last query data module and then it starts raising the following warning:Invoking garbage collector because of high memory usage [used=848035840,max=950000000,timeout=25000](with different numbers as used. The thing is that we are talking about like 10mb of data, so I don't understand what is going wrong.Also, if I remove the last modules (last query data and last create csv modules), the warning is still present in what previously was the second-last module (that now is the last). In my last try, this led to a Limit Exceeded in the studio, that I think is not true, since we usually are way more below the limit in terms of amount of data stored. What am I doing wrong here?

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Context:I am creating a View in Studio, where I have a bar and line component that shows case count on the Y axis as bars and a KPI on the Y2 axis (range 0-1) as a line. Rounded dates are shown on the X axis. I also have an annotation line on the Y2 axis with labels shown.The component is partly filtered by using View variables.Issue:I can’t get the Y2 axis range to change according to the shown values and it keeps bounding the lowest value of KPI to zero and maximum to the maximum of KPI (or annotation line if higher). However, I’d like to show the plot based on the minimum values of KPI, since readability becomes poor when values are closer to the maximum of 1.The Y2 axis range updates dynamically, when I don’t have labels shown for Y2 axis and temporarily set the minimum to 0 and unselect the component. The labels for Y axis or annotation lines or showing points of the KPI do not affect the axis range of Y2. It seems like showing the Y2 point labels prevents the range to update dyna

I am able to retrieve the SQL transformation codes from the datajobs into Machine Learning workbench using pycelonis. But can I modify/write a new SQL code within the transformation directly in Machine learning workbench or is there no option for that? Please provide some clarity one this.