General Product Q&A

Dear Community, we have developed a 3-way-match knowledge model with Celonis to implement our touchless invoice case. - SAP S/4 HANA on-premises with Release 2025 FPS01 and the xSuite invoice processing solution- The document is routed via the OCR server to the xSuite Invoice Monitor, where the header table /WMD/FP_IVHD and the line item table /WMD/FP_IFIVI are populated and a unique record number is assigned; up to this point, there is no entry in the standard SAP tables RSEG or RBKP- A delta load is performed every minute into the Celonis Knowledge Model, and a check is carried out to determine whether a 3-way match exists; if so, an action flow is triggered, a JSON payload is created and sent to the SAP Supplier Invoice API, and the document is posted Problem:The SAP document number and ‘closed’ document status are not synchronised with the xSuite tables, so the document remains in the xSuite Invoice MonitorThe Business Transaction Event is normally triggered via the xSuite applicat

Hello everyone, Has anyone tried to use PAM models in Process Simulation already?It’s just been released (August 28), but when I tried to create a new scenario, the option to select a PAM model does not exist (neither in Apps nor in Studio when configuring a model).The documentation just says “In Process Simulation, in the Simulation Configuration Wizard, select your PAM model.”Link to the documentation : Using a PAM model in Process Simulation scenarios Thanks in advance,Joao 

Hello Community,We have a complex data model in which the user must set three date filters (different source fields) with the same date in order to get the desired result.Like I said, he has to do it three times.Is there a convenient solution (data picker) where the user only has to set the date filter once, and the filter is applied to all three source fields?Best, Thomas 

Hi Team, Anyone worked on Apache Kafka data connection, if so please provide relevant documentation and steps how to extract tables from it.

Hello,In make.com, there is a very useful Custom Mailhook module, which triggers immediately upon receipt of an email.This module was left out in Action Flows for some reason. Why is that?I cannot use Watch Emails module, as this is polling based and the smallest polling interval would be 1 minute, which is too long for my use case. I need immediate triggering.Best,Ercan

Is there an error in the system? 

I have built an Action Flow that retrieves some data with many query data modules (around 10mb in total), creates some csv files and sends them via email as attachments. The problem is that every time that I run it, it run to the last query data module and then it starts raising the following warning:Invoking garbage collector because of high memory usage [used=848035840,max=950000000,timeout=25000](with different numbers as used. The thing is that we are talking about like 10mb of data, so I don't understand what is going wrong.Also, if I remove the last modules (last query data and last create csv modules), the warning is still present in what previously was the second-last module (that now is the last). In my last try, this led to a Limit Exceeded in the studio, that I think is not true, since we usually are way more below the limit in terms of amount of data stored. What am I doing wrong here?

CELONIS BUSINESS ANALYST VIRTUAL INTERNSHIP how to i access this internship i got through aicte platform

Context:I am creating a View in Studio, where I have a bar and line component that shows case count on the Y axis as bars and a KPI on the Y2 axis (range 0-1) as a line. Rounded dates are shown on the X axis. I also have an annotation line on the Y2 axis with labels shown.The component is partly filtered by using View variables.Issue:I can’t get the Y2 axis range to change according to the shown values and it keeps bounding the lowest value of KPI to zero and maximum to the maximum of KPI (or annotation line if higher). However, I’d like to show the plot based on the minimum values of KPI, since readability becomes poor when values are closer to the maximum of 1.The Y2 axis range updates dynamically, when I don’t have labels shown for Y2 axis and temporarily set the minimum to 0 and unselect the component. The labels for Y axis or annotation lines or showing points of the KPI do not affect the axis range of Y2. It seems like showing the Y2 point labels prevents the range to update dyna

I am able to retrieve the SQL transformation codes from the datajobs into Machine Learning workbench using pycelonis. But can I modify/write a new SQL code within the transformation directly in Machine learning workbench or is there no option for that? Please provide some clarity one this.

Currently using python code generating dummy event logs. For the process which has loops/cycles it is generating logs but in Celonis the process model is not created as expected.

Hi,We have built an application is Celonis. We need to register this app in the marketplace. Anyone guide me on how to register an app in celonis marketplace? Regards,Aravanan. M

Hi All,I have been leading the Celonis rollout across a large public health system in Australia for several years now, and we have relicensed for several years more. The greatest challenge i have is the need to upgrade the platform continuously: From old legacy views to studio, Case Centric to OCPM, Legacy connections to Celocore, piloting new adoptions like Orchestration engine and progress copilots. When you are running an enterprise solution across a vey complex and siloed area with over a 120K workforce , the amount of technical debt starts to dilute the value of the tool you are paying for. In a challenging environment to consistently report on ROI how is everyone managing the balance of adopting new features, keeping stakeholders happy and the change management process on-going. My forward challenge now is to really move from Process mining into the automation space and leverage true resource savings in the P2P and IM spaces.  

Please help me to complete the assessment

Hi everyone ,I noticed that the Celonis Free Plan and Academic Alliance are no longer available for new users.After completing sign-up, logging into the Celonis Accounts page shows only the following applications:- Celonis Academy – Become a Celonis expert now- Celonis Community – Your place to exchange, connect, and grow- Celonis Customer Support Center – Need help? Ask questions, get answers, report issues- Celonis For Consulting – Celonis For Consulting HubNo actual access to the Celonis process mining platform is provided.The Celonis website still promotes "Try for Free" everywhere, but there is no way for new users to trial the platform at this moment.Is this a temporary glitch or has the Free Plan been permanently discontinued for new users?  Is there an alternative way to access the platform for a POC?Curious to hear from the community!Best Regards,Bhaskar Rambala

We are planning to work with one of our customers to show case Celonis dashboards that we have created.  We need to get a NDA signed between our customer and Celonis, after which we can use their data for Celonis Dashboards. Upon reaching out to our Partner Manager, he provided us with the process that firstly involved registering the opportunity in partner portal (https://www.celopeers.com/s/partner-register-opportunity) and provide the customer name and contact person. When we tried registering we are getting the attached error, can you guide us on how to register the customer in the portal ?

Is it possible to update package dependencies automatically (via pycelonis, action flows...)? My base knowledge model is extended in multiple different packages and I would like to automatically update all extension KMs.

Is is possible to pass the changes of the Knowledge Model to another copy of it in the different Package or Space? Via the option dependencies I didn't manage to do it. Thanks for the hints!

Hi everyone, I’ve got the following Issue:I have an action flow that queries data and builds up an HTML view in the form of a table for all its entries.In the end I  trigger a Process Automation Skill to send an email via the “Email by Celonis” action. My hyperlink is correctly tagged with:<a href="https://url:port/sap/bc/gui/sap/its/webgui?~transaction=*transactionname%20table-field%3Dsalesorder%3BDYNP_OKCODE%3D%2F00%23" rel="noopener noreferrer" target="_blank"> salesorder</a> but in the mail I only receieve the text “salesorder” without the hyperlink. On the other hand when I use the URL as the hyperlink text it gets through with the mail:<a href="https://url:port/sap/bc/gui/sap/its/webgui?~transaction=*transactionname%20table-field%3Dsalesorder%3BDYNP_OKCODE%3D%2F00%23" rel="noopener noreferrer" target="_blank"> https://url:port/sap/bc/gui/sap/its/webgui?~transaction=*transactionname%20table-field%3Dsalesorder%3BDYNP_OKCODE%3D%2F00%23</a>but only because my

hello team, i want to find how many days between invoice date and clear date in olap table. i just do "clear date" - "invoice date" but the result is weird very big numbers like millions. i just want normal days count. what is wrong with my code please help me

I have a few Architects who want training material for mapping Scenario Process maps - we have had minimal training for this and cannot find any documentation.One question is, once a Scenario is published to the Navigator and its associated processes are clicked on to view, there is no easy way to be taken back to the Scenario home page to explore more processes with in that scenario? 

I am using the free training environment in Celonis Academy.Studio was initially available, but after I deployed an App as the guide instructed, I encountered an error that says "I am not allowed to this page" or some sort. Now the Studio button is missing. I'm only seeing the Data, MarketPlace, Search  and Help Center

Hi receiving this error “Missing value of required parameter ‘Value’. All values are filled in from get rows. I have replaced the values in the write back to data pool saved and deployed and it is still not working correctly.   

Hi everyone,I’m exploring ways to improve real-time communication in process workflows, especially for critical events like payment failures, delivery delays, or approval escalations.Currently, most setups rely on email or SMS notifications, but in some cases, those don’t get immediate attention. I’m considering using programmable voice calls as an alternative for high-priority alerts.For example:Triggering an automated call when an SLA is breached Voice alerts for urgent approvals Escalation calls when a process is stuckHas anyone here tried integrating voice-based notifications with Celonis (via APIs or external systems)?Also curious about:Best way to trigger voice calls from Celonis (Action Flows / APIs?) Handling retries or fallback logic Any real-world use cases where voice alerts improved process efficiencyI came across some programmable voice API solutions like https://africala.net/za/products/voice-api/that support automated calls, and I’m trying to understand how this can fit

Dear Community,In our Order Management Execution App we use various dropdown filter components.The filters, e.g. Sales Group filter, show the value like Sales Group code and the count of sales documents for each sales group code.However, the filter also brings up old Sales Group codes with 0 sales documents.Is there any way to exclude the filter values with 0 sales documents?I already tried to use a NULL filter on the filter component but this did not work.Any ideas?Looking forward to your replies.Thank you and kind regards,Michaela