General Product Q&A

Hi All,I have been leading the Celonis rollout across a large public health system in Australia for several years now, and we have relicensed for several years more. The greatest challenge i have is the need to upgrade the platform continuously: From old legacy views to studio, Case Centric to OCPM, Legacy connections to Celocore, piloting new adoptions like Orchestration engine and progress copilots. When you are running an enterprise solution across a vey complex and siloed area with over a 120K workforce , the amount of technical debt starts to dilute the value of the tool you are paying for. In a challenging environment to consistently report on ROI how is everyone managing the balance of adopting new features, keeping stakeholders happy and the change management process on-going. My forward challenge now is to really move from Process mining into the automation space and leverage true resource savings in the

Please help me to complete the assessment

Hi everyone ,I noticed that the Celonis Free Plan and Academic Alliance are no longer available for new users.After completing sign-up, logging into the Celonis Accounts page shows only the following applications:- Celonis Academy – Become a Celonis expert now- Celonis Community – Your place to exchange, connect, and grow- Celonis Customer Support Center – Need help? Ask questions, get answers, report issues- Celonis For Consulting – Celonis For Consulting HubNo actual access to the Celonis process mining platform is provided.The Celonis website still promotes "Try for Free" everywhere, but there is no way for new users to trial the platform at this moment.Is this a temporary glitch or has the Free Plan been permanently discontinued for new users?  Is there an alternative way to access the platform for a POC?Curious to hear from the community!Best Regards,Bhaskar Rambala

We are planning to work with one of our customers to show case Celonis dashboards that we have created.  We need to get a NDA signed between our customer and Celonis, after which we can use their data for Celonis Dashboards. Upon reaching out to our Partner Manager, he provided us with the process that firstly involved registering the opportunity in partner portal (https://www.celopeers.com/s/partner-register-opportunity) and provide the customer name and contact person. When we tried registering we are getting the attached error, can you guide us on how to register the customer in the portal ?

Is it possible to update package dependencies automatically (via pycelonis, action flows...)? My base knowledge model is extended in multiple different packages and I would like to automatically update all extension KMs.

Is is possible to pass the changes of the Knowledge Model to another copy of it in the different Package or Space? Via the option dependencies I didn't manage to do it. Thanks for the hints!

Hi everyone, I’ve got the following Issue:I have an action flow that queries data and builds up an HTML view in the form of a table for all its entries.In the end I  trigger a Process Automation Skill to send an email via the “Email by Celonis” action. My hyperlink is correctly tagged with:<a href="https://url:port/sap/bc/gui/sap/its/webgui?~transaction=*transactionname%20table-field%3Dsalesorder%3BDYNP_OKCODE%3D%2F00%23" rel="noopener noreferrer" target="_blank"> salesorder</a> but in the mail I only receieve the text “salesorder” without the hyperlink. On the other hand when I use the URL as the hyperlink text it gets through with the mail:<a href="https://url:port/sap/bc/gui/sap/its/webgui?~transaction=*transactionname%20table-field%3Dsalesorder%3BDYNP_OKCODE%3D%2F00%23" rel="noopener noreferrer" target="_blank"&gt

hello team, i want to find how many days between invoice date and clear date in olap table. i just do "clear date" - "invoice date" but the result is weird very big numbers like millions. i just want normal days count. what is wrong with my code please help me

I have a few Architects who want training material for mapping Scenario Process maps - we have had minimal training for this and cannot find any documentation.One question is, once a Scenario is published to the Navigator and its associated processes are clicked on to view, there is no easy way to be taken back to the Scenario home page to explore more processes with in that scenario? 

I am using the free training environment in Celonis Academy.Studio was initially available, but after I deployed an App as the guide instructed, I encountered an error that says "I am not allowed to this page" or some sort. Now the Studio button is missing. I'm only seeing the Data, MarketPlace, Search  and Help Center

Hi receiving this error “Missing value of required parameter ‘Value’. All values are filled in from get rows. I have replaced the values in the write back to data pool saved and deployed and it is still not working correctly.   

Hi everyone,I’m exploring ways to improve real-time communication in process workflows, especially for critical events like payment failures, delivery delays, or approval escalations.Currently, most setups rely on email or SMS notifications, but in some cases, those don’t get immediate attention. I’m considering using programmable voice calls as an alternative for high-priority alerts.For example:Triggering an automated call when an SLA is breached Voice alerts for urgent approvals Escalation calls when a process is stuckHas anyone here tried integrating voice-based notifications with Celonis (via APIs or external systems)?Also curious about:Best way to trigger voice calls from Celonis (Action Flows / APIs?) Handling retries or fallback logic Any real-world use cases where voice alerts improved process efficiencyI came across some programmable voice API

Dear Community,In our Order Management Execution App we use various dropdown filter components.The filters, e.g. Sales Group filter, show the value like Sales Group code and the count of sales documents for each sales group code.However, the filter also brings up old Sales Group codes with 0 sales documents.Is there any way to exclude the filter values with 0 sales documents?I already tried to use a NULL filter on the filter component but this did not work.Any ideas?Looking forward to your replies.Thank you and kind regards,Michaela

In a Celonis Action Flow triggered by Microsoft SharePoint Online (Watch Items), a filter evaluates to FALSE even though it should logically evaluate to TRUE. The filter expression used is substring(lower(23.Fields.Title); length(23.Fields.Title) - 1; 1) = 's', where 23.Fields.Title is a SharePoint list Title field. At runtime, the resolved value of 23.Fields.Title (confirmed via the Filter Inspector and the SharePoint bundle payload) is C310-260430061344S, which clearly ends with the character S, so the expected result is that the filter condition evaluates to TRUE and allows the bundle to pass. However, the actual result is that the bundle does not pass the filter, and the execution log reports “The bundle did not pass through the filter,” with no errors or warnings.As we are currently facing errors when attempting to raise a ticket via Celopeers and the email support channel is not available, we are posting t

In my table Nomination, the following columns are there Key, KeyType, SourceKey. I want to add an augmented attribute called SourceKeyType with the following logic : For each record in Nomination, I need to find its SourceKey and find the KeyType Corresponds to that SourceKey. For example :Key KeyType SourceKey 1 GOM 2 2 TRA NULL  After defining augemented attribute  Key KeyType SourceKey SourceKeyType 1 GOM 2 TRA 2 TRA NULL NULL  How to model the PQL?

I have trigger-based task list configured in a view. Is there any way to close the tasks in bulk instead of one by one?

Hi all, I have a column with multiple values   e.g. col_list = '21651,5615561,50615,561591' per case_keyI need to split the values in four different rows when showing an OLAP table in studio.Some  case_keys present up to 5000 values in that column. Thank you for your help, Leonardo

I am having an issue with dates and exporting to csv. They are both kpis but any way I set it up its not coming over in any format. Need some help to get this working to show as MM/DD/YYYY. Result of the action flow Result after action flow runs  KPI 1

Hi, I was going through academy links for Process Copilot but I don’t see the “Inspect response” option. has this been changed recently? 

Hello CommunityI played a little bit with augmented attributes and now want to fully delete it.As you can see in the screenshot I deleted the augmented attributes within the Knowledge Model but the corresponding records still occur. The “delete” button is disabled.Question: How can I fully delete this unneeded stuff?Best, Thomas  

Hi Everyone, I am working on a particular information to check to extract which is User Group Permission  and User Group through the ML Work bench.  Please keep your thought for helping. Thanks,Shakthi

HiI have a Annotation Builder run that is stuck at 80/100 transactions. When I click the cancel button it does not cancel. When I click the stop button it does not stop. When I do this enough it does stop - but when I run the next set it starts up again

I am working on an engagement where we want to create Purchase Orders (PO) in SAP triggered from Celonis based on Purchase Requisitions (PR). We are trying to implement this via Action Flows using an RFC call (BAPI_PO_CREATE1). We have the following scenarios: Mirror PR – All PR lines in one PO with identical lines Combine PR – Combine several PRs into one PO Individual – Multiple PR lines are converted into individual POs Add PR – Add PR lines into an existing PO For scenarios 1, 2, and 4, there can be multiple PR line items that need to be created within a single PO (or appended to an existing PO).Current ChallengeWe are facing issues in structuring and passing multiple line items from Celonis to SAP within a single RFC call. Specifically:We are able to fetch multiple PR line items using “Get Rows”We are using Array Aggregators to construct r

Dear Colleagues, I have a simple Action Flow where I “Get Rows” (Celonis module), then I “Create Excel” (XLSX Excel files module) containing the data I selected, then I “Send an Email” (Email module) with the excel I had created.Everything works, however in the “Create Excel” module where I do include headers, finally in the excel file they look like this: “O_CELONIS_PURCHASEORDER.PurchaseOrderItem” - is there any way to customize these headers or at least get rid of the first part “O_CELONIS_PURCHASEORDER”?Thanks and kind regards, Malgorzata 

We have a Celonis view with KPIs defined in the Knowledge Model. These KPIs use time-based filters with variables like datefrom and dateto inside the PQL-code.For example:"o_celonis_VendorInvoiceItem"."CreationTime" NOT BETWEEN {d '${datefrom}'} AND ADD_DAYS({d '${dateto}'}, 1)and elsewhere in the same KPI:"el_custom_SalesOrderItem"."TIMESTAMP" BETWEEN {d '${datefrom}'} AND ADD_DAYS({d '${dateto}'}, 1) When exporting this view to Excel via Action Flows, the Get Rows module lets me reference the Knowledge Model, but I cannot pass values for these variables.Using the Data Model instead allows variable injection in PQL, but then I lose access to predefined KPIs and calculated attributes, resulting in very complex, hard-to-maintain code.Question:Is there a way to dynamically set the variables of Knowledge Model KPIs when using Action Flows?