Skip to main content
Solved

How to use a trigger with Watch Trigger

  • November 25, 2024
  • 1 reply
  • 134 views
KenshiroYasu
Level 1
Forum|alt.badge.img+2

Hi, I am just learning about Trigger with Action Flow in an academy.

But I am in a trouble how to use a trigger for Action Flow that I made in KM.

After making this, I tried to use it but It could not be shown in a setting field.

How do i solve this problem?

 


 

Best answer by William

Hi Kenshiro,

For the trigger to appear and be usable you need the following: 

1. An identifier to be defined for the record used for the trigger. This is done in the KM when selecting the record. 
 

  1. Your records to be unique with that identifier. There should not be any duplicates. 
  2. Your trigger to be based on Records (knowledge model, not the data model)

     

  3. The knowledge model needs to be published once your trigger is published. 
     

We hope this helps. 

1 reply

W
Celonaut
  • William
  • Answer
  • December 2, 2024

Hi Kenshiro,

For the trigger to appear and be usable you need the following: 

1. An identifier to be defined for the record used for the trigger. This is done in the KM when selecting the record. 
 

  1. Your records to be unique with that identifier. There should not be any duplicates. 
  2. Your trigger to be based on Records (knowledge model, not the data model)

     

  3. The knowledge model needs to be published once your trigger is published. 
     

We hope this helps. 

shun.long.hong
Community Code of ConductAccessibility statement