Product Q&A

Hi everyone ,I noticed that the Celonis Free Plan and Academic Alliance are no longer available for new users.After completing sign-up, logging into the Celonis Accounts page shows only the following applications:- Celonis Academy – Become a Celonis expert now- Celonis Community – Your place to exchange, connect, and grow- Celonis Customer Support Center – Need help? Ask questions, get answers, report issues- Celonis For Consulting – Celonis For Consulting HubNo actual access to the Celonis process mining platform is provided.The Celonis website still promotes "Try for Free" everywhere, but there is no way for new users to trial the platform at this moment.Is this a temporary glitch or has the Free Plan been permanently discontinued for new users?  Is there an alternative way to access the platform for a POC?Curious to hear from the community!Best Regards,Bhaskar Rambala

Hi, I’m trying to Create records in knowledge modelThis is so that I can connect this record in my Power BIHowever, when I try to create one, I’m not able to create attributes I can see the table output belowBut when I try to save this, it says Invalid PQL.I’m new to Celonis. Is there a syntax I have to maintain? 

We are planning to work with one of our customers to show case Celonis dashboards that we have created.  We need to get a NDA signed between our customer and Celonis, after which we can use their data for Celonis Dashboards. Upon reaching out to our Partner Manager, he provided us with the process that firstly involved registering the opportunity in partner portal (https://www.celopeers.com/s/partner-register-opportunity) and provide the customer name and contact person. When we tried registering we are getting the attached error, can you guide us on how to register the customer in the portal ?

Dear experts , What is the size limit of Objects and Events in OCPM and  so far we have not consider archiving the older records from OCPM is it advisable ?  

I created a ‘Status change’ event in OCPM and I can’t establish an order for the events that have the same timestamp. The script looks like this (I simplified it to be easier to understand):SELECT DISTINCT 'MeldungGeneralEvent_' || meldung_objects.QMNUM || JCDS.STAT || JCDS.UDATE || JCDS.UTIME AS "ID", 'Meldung_' || meldung_objects.QMNUM AS "Meldung", 'Meldung Status Changed' AS ActivityName, COALESCE(SS.TXT04, US.TXT04) AS ActivityStatus, CAST(JCDS.UDATE AS DATE) + CAST(JCDS.UTIME AS TIME) AS "Time", CASE WHEN COALESCE(SS.TXT04, US.TXT04) LIKE '%EGPR%' THEN 33 WHEN COALESCE(SS.TXT04, US.TXT04) LIKE '%MMAB%' THEN 34 ELSE 32 END AS Sorting,FROM meldung_objectsTo give an example, I select only the activities for Meldung number “748291035”:

Is it possible to update package dependencies automatically (via pycelonis, action flows...)? My base knowledge model is extended in multiple different packages and I would like to automatically update all extension KMs.

Is is possible to pass the changes of the Knowledge Model to another copy of it in the different Package or Space? Via the option dependencies I didn't manage to do it. Thanks for the hints!

I’m currently facing a challenge with copying objects and events created in one data pool to another data pool.How can this be done efficiently without recreating everything manually? Is there a recommended or best‑practice approach to reuse objects/events across data pools? Any tips to ensure consistency and minimal rework?If you’ve solved this before or know a better way, I’d really appreciate your insights. Thanks in advance!

Hi everyone,has anyone here worked with Coupa’s APIs — especially the requisition_revision_records and requisition_revision_record$requisition-lines APIs?Does anyone know if these are still supported by Coupa?Many thanks.

Hi - I am trying to write back the Variables I used in Studio View to Data Integration via an Action Flow but the attribute where I am storing the variable is showing as blank. I read Action Flows can’t read Variables form the Studio View. Is this true?

Hello Everyone, Working on a task where I need to save multiple components from a lot analyses into the knowledge model.Is there any way we can fasten up things using pycelonis? It will help me save a lot records into the knowledge model without manually creating records in the knowledge model. 

Hi everyone, I’ve got the following Issue:I have an action flow that queries data and builds up an HTML view in the form of a table for all its entries.In the end I  trigger a Process Automation Skill to send an email via the “Email by Celonis” action. My hyperlink is correctly tagged with:<a href="https://url:port/sap/bc/gui/sap/its/webgui?~transaction=*transactionname%20table-field%3Dsalesorder%3BDYNP_OKCODE%3D%2F00%23" rel="noopener noreferrer" target="_blank"> salesorder</a> but in the mail I only receieve the text “salesorder” without the hyperlink. On the other hand when I use the URL as the hyperlink text it gets through with the mail:<a href="https://url:port/sap/bc/gui/sap/its/webgui?~transaction=*transactionname%20table-field%3Dsalesorder%3BDYNP_OKCODE%3D%2F00%23" rel="noopener noreferrer" target="_blank"&gt

hello team, i want to find how many days between invoice date and clear date in olap table. i just do "clear date" - "invoice date" but the result is weird very big numbers like millions. i just want normal days count. what is wrong with my code please help me

I have a few Architects who want training material for mapping Scenario Process maps - we have had minimal training for this and cannot find any documentation.One question is, once a Scenario is published to the Navigator and its associated processes are clicked on to view, there is no easy way to be taken back to the Scenario home page to explore more processes with in that scenario? 

I am using the free training environment in Celonis Academy.Studio was initially available, but after I deployed an App as the guide instructed, I encountered an error that says "I am not allowed to this page" or some sort. Now the Studio button is missing. I'm only seeing the Data, MarketPlace, Search  and Help Center

Hi receiving this error “Missing value of required parameter ‘Value’. All values are filled in from get rows. I have replaced the values in the write back to data pool saved and deployed and it is still not working correctly.   

Hi everyone,I’m exploring ways to improve real-time communication in process workflows, especially for critical events like payment failures, delivery delays, or approval escalations.Currently, most setups rely on email or SMS notifications, but in some cases, those don’t get immediate attention. I’m considering using programmable voice calls as an alternative for high-priority alerts.For example:Triggering an automated call when an SLA is breached Voice alerts for urgent approvals Escalation calls when a process is stuckHas anyone here tried integrating voice-based notifications with Celonis (via APIs or external systems)?Also curious about:Best way to trigger voice calls from Celonis (Action Flows / APIs?) Handling retries or fallback logic Any real-world use cases where voice alerts improved process efficiencyI came across some programmable voice API

Dear Community,In our Order Management Execution App we use various dropdown filter components.The filters, e.g. Sales Group filter, show the value like Sales Group code and the count of sales documents for each sales group code.However, the filter also brings up old Sales Group codes with 0 sales documents.Is there any way to exclude the filter values with 0 sales documents?I already tried to use a NULL filter on the filter component but this did not work.Any ideas?Looking forward to your replies.Thank you and kind regards,Michaela

In a Celonis Action Flow triggered by Microsoft SharePoint Online (Watch Items), a filter evaluates to FALSE even though it should logically evaluate to TRUE. The filter expression used is substring(lower(23.Fields.Title); length(23.Fields.Title) - 1; 1) = 's', where 23.Fields.Title is a SharePoint list Title field. At runtime, the resolved value of 23.Fields.Title (confirmed via the Filter Inspector and the SharePoint bundle payload) is C310-260430061344S, which clearly ends with the character S, so the expected result is that the filter condition evaluates to TRUE and allows the bundle to pass. However, the actual result is that the bundle does not pass the filter, and the execution log reports “The bundle did not pass through the filter,” with no errors or warnings.As we are currently facing errors when attempting to raise a ticket via Celopeers and the email support channel is not available, we are posting t

I am trying to build a benchmarking view so users can compare two different configurations of filters applied to the process. These filters can have different nature: process filters using process explorer, business attributes with dropdown components, etc.I already achieved this in the past using legacy views. I just created an aux view that I embedded twice in a parent view, making sure that the filters did not propagate from one to the other. This was super helpful, since the embedded views even had an upper panel that showed what filters were applied in each benchmarking side. As you can see, no variables were being used.I am now trying to build the same thing in the enhanced views, but I am not able to do it since the embedded views option is not available anymore. I did an attempt using modules, even with different knowledge models, but it did not work as expected.Is there a way to achieve this? Thanks

I just set up a free account. I am an admin in the account.I created a data pool and then when I click on “Connect to data source” it flashes the dialog box with the connection options for a second and then the screen switches to a 403 error - “oops you’re not supposed to be here”I checked the permissions on the data pool and the correct permissions are set.I checked the permissions for the the user (an Admin) and all is correct.I searched the community but did not see a match.Any ideas?Thanks!

Hi everyone,I’m exploring ways to improve real-time communication in process workflows, especially for critical events like payment failures, delivery delays, OTP verification, or approval escalations.Currently, most setups rely on email notifications, but I’m considering using an SMS platform to ensure faster delivery and higher open rates for time-sensitive alerts.For example:Sending automated SMS alerts when an SLA is breached OTP or verification messages during user actions Delivery or transaction updates to customers Escalation alerts when a process is stuckHas anyone here tried integrating an SMS platform with Celonis (via APIs or external systems)?Also curious about:Best way to trigger SMS from Celonis (Action Flows / APIs?) Handling delivery reports and retries Managing high-volume messaging (A2P / bulk SMS use cases) Ensuring compliance and avoidin

We are living in a time where technology is not just evolving — it is accelerating.Artificial Intelligence (AI) is no longer a futuristic concept from movies. It is already transforming the way we live, learn, work, and solve problems.AI is present everywhere:Healthcare uses AI to detect diseases earlyFinance uses AI to predict market risksCompanies use AI to understand customer behaviorSelf-driving cars use AI to make decisions in real timeRobots use AI to interact with the world intelligentlyAI is not just about coding.AI is about thinking.AI is about solving real-world problems.AI is about building systems that can learn, adapt, and improve.As a student passionate about Artificial Intelligence, Machine Learning, and Data Science, I am continuously learning:• Python programming for problem solving• Data Structures and Algorithms for logical thinking• Mathematics for understanding models

We are looking for a Process Mining Consultant with Celonis experience for a Research-Based bio-pharmaceutical company to develop, deploy, and maintain process mining solutions that uncover inefficiencies, bottlenecks, and opportunities for process optimization. - Location: Poland (remote)- Duration: 6 months

I have created a form in celonis, i would like to be able to provide the link to multiple people to complete and then the data be submitted and stored in a table in Celonis. The only way i have managed to do it so far is using get form link in action flows but i have to specify an email address. I won’t know who will need it so cannot do this. Any help or suggestions?