Recent Discussions

Hi everyone,I’m exploring ways to improve real-time communication in process workflows, especially for critical events like payment failures, delivery delays, OTP verification, or approval escalations.Currently, most setups rely on email notifications, but I’m considering using an SMS platform to ensure faster delivery and higher open rates for time-sensitive alerts.For example:Sending automated SMS alerts when an SLA is breached OTP or verification messages during user actions Delivery or transaction updates to customers Escalation alerts when a process is stuckHas anyone here tried integrating an SMS platform with Celonis (via APIs or external systems)?Also curious about:Best way to trigger SMS from Celonis (Action Flows / APIs?) Handling delivery reports and retries Managing high-volume messaging (A2P / bulk SMS use cases) Ensuring compliance and avoiding spam filteringI came across this while researching SMS platforms: https://almuqeet.net/products/sms-platform — does something lik

Hi everyone ,I noticed that the Celonis Free Plan and Academic Alliance are no longer available for new users.After completing sign-up, logging into the Celonis Accounts page shows only the following applications:- Celonis Academy – Become a Celonis expert now- Celonis Community – Your place to exchange, connect, and grow- Celonis Customer Support Center – Need help? Ask questions, get answers, report issues- Celonis For Consulting – Celonis For Consulting HubNo actual access to the Celonis process mining platform is provided.The Celonis website still promotes "Try for Free" everywhere, but there is no way for new users to trial the platform at this moment.Is this a temporary glitch or has the Free Plan been permanently discontinued for new users?  Is there an alternative way to access the platform for a POC?Curious to hear from the community!Best Regards,Bhaskar Rambala

Hi all,We currently have our extensive process model library in Bizzdesign. As more and more processes are also added to Celonis we would like to be able to connect to Bizzdesign from Celonis to be able to import process models and run conformance checking analysis against them.I cannot find anything however about connecting these two systems. Does anyone have more information, ideas or insights to share?

Has anyone experienced this issue with the model-first approach?We’ve connected to CPM and mapped the CPM events to the corresponding events in the event log. However, after completing the mapping, PAM gets stuck in perpetual loading.To reduce data volume, we applied global filters in KM for:Cleared documents only Latest 365 days based on document dateThe issue still persists. Has anyone faced a similar, and what steps did you take to resolve it?

I am trying to build a benchmarking view so users can compare two different configurations of filters applied to the process. These filters can have different nature: process filters using process explorer, business attributes with dropdown components, etc.I already achieved this in the past using legacy views. I just created an aux view that I embedded twice in a parent view, making sure that the filters did not propagate from one to the other. This was super helpful, since the embedded views even had an upper panel that showed what filters were applied in each benchmarking side. As you can see, no variables were being used.I am now trying to build the same thing in the enhanced views, but I am not able to do it since the embedded views option is not available anymore. I did an attempt using modules, even with different knowledge models, but it did not work as expected.Is there a way to achieve this? Thanks

Hello everyone, is there a way to send emails to multiple vendors at once using Action Flow? Currently, my setup supports sending emails to only one vendor at a time, and I would like to extend this capability to handle multiple vendors simultaneously.At present, I trigger emails from the dashboard View by passing a variable that identifies the vendor along with the corresponding email addresses. However, I am looking for a mass email functionality that allows sending emails sending to multiple vendors in a single trigger.  

That was a big one! With our acquisition of Ikigai Labs and introduction of the Celonis Context Model, along with data core enhancements, power-ups across the Build Experience, Celonis agent updates, Celonis Partner Marketplace additions and expanded industry solutions, yesterday’s Celonis:NEXT product launch event was action-packed! Thanks to those who joined us yesterday! Missed it? No problem, catch up anytime with the on-demand recording and recap blog: 🎥 Watch the on-demand recording📰 Read the recap blog What are you most excited to do with Celonis next? P.S. Interested in diving deeper, join us on July 22 for a deep dive on Celonis Networks. 

The AI honeymoon is over. Agents need operational clarity to get rid of blind spots and deliver the ROI you need. That’s why we’ve agreed to acquire Ikigai Labs and are evolving our Process Intelligence Graph with their leading AI-driven forecasting and decision intelligence. Introducing the Celonis Context Model: the layer between your data and AI agents that’s been missing. This is a big one and we can’t wait to show you it in action.  Register for Celonis:NEXT (May 19) to learn all about it  Click here for a short introduction to the Context Model 

🎯Every Celonis (CoE) Lead needs a clear vision and solid roadmap to unlock the full potential of Process Intelligence at their organization. With the new CoE Lead Maturity Enablement Journey, you’ll be equipped to drive Celonis adoption and accelerate value generation!Whether you are just starting out or looking to enhance your existing setup, this three-level journey will provide you with the strategic toolkit to lead large-scale transformations, from building business cases to governing global adoption.🚀Ready to start your ascent? Level 1 is live! Start today to lay the groundwork, and stay tuned for Level 2 arriving in Fall 2026.

Hi, I’m trying to Create records in knowledge modelThis is so that I can connect this record in my Power BIHowever, when I try to create one, I’m not able to create attributes I can see the table output belowBut when I try to save this, it says Invalid PQL.I’m new to Celonis. Is there a syntax I have to maintain? 

We are planning to work with one of our customers to show case Celonis dashboards that we have created.  We need to get a NDA signed between our customer and Celonis, after which we can use their data for Celonis Dashboards. Upon reaching out to our Partner Manager, he provided us with the process that firstly involved registering the opportunity in partner portal (https://www.celopeers.com/s/partner-register-opportunity) and provide the customer name and contact person. When we tried registering we are getting the attached error, can you guide us on how to register the customer in the portal ?

Dear experts , What is the size limit of Objects and Events in OCPM and  so far we have not consider archiving the older records from OCPM is it advisable ?  

I created a ‘Status change’ event in OCPM and I can’t establish an order for the events that have the same timestamp. The script looks like this (I simplified it to be easier to understand):SELECT DISTINCT 'MeldungGeneralEvent_' || meldung_objects.QMNUM || JCDS.STAT || JCDS.UDATE || JCDS.UTIME AS "ID", 'Meldung_' || meldung_objects.QMNUM AS "Meldung", 'Meldung Status Changed' AS ActivityName, COALESCE(SS.TXT04, US.TXT04) AS ActivityStatus, CAST(JCDS.UDATE AS DATE) + CAST(JCDS.UTIME AS TIME) AS "Time", CASE WHEN COALESCE(SS.TXT04, US.TXT04) LIKE '%EGPR%' THEN 33 WHEN COALESCE(SS.TXT04, US.TXT04) LIKE '%MMAB%' THEN 34 ELSE 32 END AS Sorting,FROM meldung_objectsTo give an example, I select only the activities for Meldung number “748291035”:The way I want my activities to be ordered is like this:Time Sorting Alphabetical order for ActivityStatusSo the order to be: MOFN, UGPR, MAUF, MIAR, EGPR, MMABFirst, I tried to use the Sorting column in the Knowledge Model, where I

Did you know that you can create customized color themes for your packages, and directly enable dark mode in Celonis Studio?Find more information and step-by-step instructions in our documentation.

Master the skills of an Author in Process Designer!The course is available here.

Leverage the Enterprise Value Framework to ensure strategic alignmentThe video is available here.

Is it possible to update package dependencies automatically (via pycelonis, action flows...)? My base knowledge model is extended in multiple different packages and I would like to automatically update all extension KMs.

Is is possible to pass the changes of the Knowledge Model to another copy of it in the different Package or Space? Via the option dependencies I didn't manage to do it. Thanks for the hints!

I’m currently facing a challenge with copying objects and events created in one data pool to another data pool.How can this be done efficiently without recreating everything manually? Is there a recommended or best‑practice approach to reuse objects/events across data pools? Any tips to ensure consistency and minimal rework?If you’ve solved this before or know a better way, I’d really appreciate your insights. Thanks in advance!

Migrate your entire Analysis asset to View in a few clicks.The video is available here.