Recent Discussions

Welcome to the Celonis Retail & CPG Community! We’ve brought together the makers and the sellers to create a powerful ecosystem for process excellence. Use this space to celebrate wins, troubleshoot industry-specific challenges, and explore how Celonis provides the foundation for your emerging AI initiatives. We believe that by sharing our collective insights, we all move faster. We’re glad you’re here—let’s start shaping what’s next!

Hi everyone,has anyone here worked with Coupa’s APIs — especially the requisition_revision_records and requisition_revision_record$requisition-lines APIs?Does anyone know if these are still supported by Coupa?Many thanks.

Hi - I am trying to write back the Variables I used in Studio View to Data Integration via an Action Flow but the attribute where I am storing the variable is showing as blank. I read Action Flows can’t read Variables form the Studio View. Is this true?

Hello Everyone, Working on a task where I need to save multiple components from a lot analyses into the knowledge model.Is there any way we can fasten up things using pycelonis? It will help me save a lot records into the knowledge model without manually creating records in the knowledge model. 

Learn to build a reliable data foundation and track realized value continuously following a complete enterprise end-to-end case study.The case study is available here.

Hi everyone, I’ve got the following Issue:I have an action flow that queries data and builds up an HTML view in the form of a table for all its entries.In the end I  trigger a Process Automation Skill to send an email via the “Email by Celonis” action. My hyperlink is correctly tagged with:<a href="https://url:port/sap/bc/gui/sap/its/webgui?~transaction=*transactionname%20table-field%3Dsalesorder%3BDYNP_OKCODE%3D%2F00%23" rel="noopener noreferrer" target="_blank"> salesorder</a> but in the mail I only receieve the text “salesorder” without the hyperlink. On the other hand when I use the URL as the hyperlink text it gets through with the mail:<a href="https://url:port/sap/bc/gui/sap/its/webgui?~transaction=*transactionname%20table-field%3Dsalesorder%3BDYNP_OKCODE%3D%2F00%23" rel="noopener noreferrer" target="_blank"> https://url:port/sap/bc/gui/sap/its/webgui?~transaction=*transactionname%20table-field%3Dsalesorder%3BDYNP_OKCODE%3D%2F00%23</a>but only because my

hello team, i want to find how many days between invoice date and clear date in olap table. i just do "clear date" - "invoice date" but the result is weird very big numbers like millions. i just want normal days count. what is wrong with my code please help me

I have a few Architects who want training material for mapping Scenario Process maps - we have had minimal training for this and cannot find any documentation.One question is, once a Scenario is published to the Navigator and its associated processes are clicked on to view, there is no easy way to be taken back to the Scenario home page to explore more processes with in that scenario? 

I am using the free training environment in Celonis Academy.Studio was initially available, but after I deployed an App as the guide instructed, I encountered an error that says "I am not allowed to this page" or some sort. Now the Studio button is missing. I'm only seeing the Data, MarketPlace, Search  and Help Center

Hi receiving this error “Missing value of required parameter ‘Value’. All values are filled in from get rows. I have replaced the values in the write back to data pool saved and deployed and it is still not working correctly.   

Hi everyone,I’m exploring ways to improve real-time communication in process workflows, especially for critical events like payment failures, delivery delays, or approval escalations.Currently, most setups rely on email or SMS notifications, but in some cases, those don’t get immediate attention. I’m considering using programmable voice calls as an alternative for high-priority alerts.For example:Triggering an automated call when an SLA is breached Voice alerts for urgent approvals Escalation calls when a process is stuckHas anyone here tried integrating voice-based notifications with Celonis (via APIs or external systems)?Also curious about:Best way to trigger voice calls from Celonis (Action Flows / APIs?) Handling retries or fallback logic Any real-world use cases where voice alerts improved process efficiencyI came across some programmable voice API solutions like https://africala.net/za/products/voice-api/that support automated calls, and I’m trying to understand how this can fit

Dear Community,In our Order Management Execution App we use various dropdown filter components.The filters, e.g. Sales Group filter, show the value like Sales Group code and the count of sales documents for each sales group code.However, the filter also brings up old Sales Group codes with 0 sales documents.Is there any way to exclude the filter values with 0 sales documents?I already tried to use a NULL filter on the filter component but this did not work.Any ideas?Looking forward to your replies.Thank you and kind regards,Michaela

In a Celonis Action Flow triggered by Microsoft SharePoint Online (Watch Items), a filter evaluates to FALSE even though it should logically evaluate to TRUE. The filter expression used is substring(lower(23.Fields.Title); length(23.Fields.Title) - 1; 1) = 's', where 23.Fields.Title is a SharePoint list Title field. At runtime, the resolved value of 23.Fields.Title (confirmed via the Filter Inspector and the SharePoint bundle payload) is C310-260430061344S, which clearly ends with the character S, so the expected result is that the filter condition evaluates to TRUE and allows the bundle to pass. However, the actual result is that the bundle does not pass the filter, and the execution log reports “The bundle did not pass through the filter,” with no errors or warnings.As we are currently facing errors when attempting to raise a ticket via Celopeers and the email support channel is not available, we are posting this in the community to seek guidance on whether this behavior is a defect

I am trying to build a benchmarking view so users can compare two different configurations of filters applied to the process. These filters can have different nature: process filters using process explorer, business attributes with dropdown components, etc.I already achieved this in the past using legacy views. I just created an aux view that I embedded twice in a parent view, making sure that the filters did not propagate from one to the other. This was super helpful, since the embedded views even had an upper panel that showed what filters were applied in each benchmarking side. As you can see, no variables were being used.I am now trying to build the same thing in the enhanced views, but I am not able to do it since the embedded views option is not available anymore. I did an attempt using modules, even with different knowledge models, but it did not work as expected.Is there a way to achieve this? Thanks

I just set up a free account. I am an admin in the account.I created a data pool and then when I click on “Connect to data source” it flashes the dialog box with the connection options for a second and then the screen switches to a 403 error - “oops you’re not supposed to be here”I checked the permissions on the data pool and the correct permissions are set.I checked the permissions for the the user (an Admin) and all is correct.I searched the community but did not see a match.Any ideas?Thanks!

I am very happy, the learning is interactive and engaging, having access to business-user.training.celonis.cloud helping a lot, I am learning and will keep sharing my journey :)feeling great to be here.#MyFirstPost

Hi everyone,I’m exploring ways to improve real-time communication in process workflows, especially for critical events like payment failures, delivery delays, OTP verification, or approval escalations.Currently, most setups rely on email notifications, but I’m considering using an SMS platform to ensure faster delivery and higher open rates for time-sensitive alerts.For example:Sending automated SMS alerts when an SLA is breached OTP or verification messages during user actions Delivery or transaction updates to customers Escalation alerts when a process is stuckHas anyone here tried integrating an SMS platform with Celonis (via APIs or external systems)?Also curious about:Best way to trigger SMS from Celonis (Action Flows / APIs?) Handling delivery reports and retries Managing high-volume messaging (A2P / bulk SMS use cases) Ensuring compliance and avoiding spam filteringI came across this while researching SMS platforms: https://almuqeet.net/products/sms-platform — does something lik

We are living in a time where technology is not just evolving — it is accelerating.Artificial Intelligence (AI) is no longer a futuristic concept from movies. It is already transforming the way we live, learn, work, and solve problems.AI is present everywhere:Healthcare uses AI to detect diseases earlyFinance uses AI to predict market risksCompanies use AI to understand customer behaviorSelf-driving cars use AI to make decisions in real timeRobots use AI to interact with the world intelligentlyAI is not just about coding.AI is about thinking.AI is about solving real-world problems.AI is about building systems that can learn, adapt, and improve.As a student passionate about Artificial Intelligence, Machine Learning, and Data Science, I am continuously learning:• Python programming for problem solving• Data Structures and Algorithms for logical thinking• Mathematics for understanding models• Machine Learning for prediction and decision making• Data Science for extracting insights from da

We are looking for a Process Mining Consultant with Celonis experience for a Research-Based bio-pharmaceutical company to develop, deploy, and maintain process mining solutions that uncover inefficiencies, bottlenecks, and opportunities for process optimization. - Location: Poland (remote)- Duration: 6 months

I have created a form in celonis, i would like to be able to provide the link to multiple people to complete and then the data be submitted and stored in a table in Celonis. The only way i have managed to do it so far is using get form link in action flows but i have to specify an email address. I won’t know who will need it so cannot do this. Any help or suggestions? 

Webinar Sessions | Celonis x AI: 𝗙𝗿𝗼𝗺 𝗕𝘂𝘇𝘇𝘄𝗼𝗿𝗱𝘀 𝘁𝗼 𝗔𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀AI is trending everywhere but, how do you turn hype into real business impact?Join us to explore:- Showcase of AI capabilities in Celonis, featuring a hands-on demo for service tickets.- Processand capabilities scalable for AI deployment and operation- How to get started and initiate pilot use cases📅 19 September & 26 September | 🕒 10:20 - 11:00 AMSpeakers: Federica Tella (Consultant) & Edoardo Puddu (Data Scientist)𝗦𝗲𝗰𝘂𝗿𝗲 𝘆𝗼𝘂𝗿 𝘀𝗽𝗼𝘁:- 𝟭𝟵𝘁𝗵 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟮𝟬𝟮𝟱:https://lnkd.in/duYZ-sQB- 𝟮𝟲𝘁𝗵 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟮𝟬𝟮𝟱:https://lnkd.in/dubVmgsf  

Join us for a full day of free, expert-led instruction and powerful peer-networking.  Steer Processes with the Orchestration Engine (Summer Special) OCPM: Data Integration Training is delivered in-person at Celonis locations globally, and virtually across all regions. As a customer or partner you can register via the following links. Seats are limited to three individuals per organization to ensure a high-quality and diverse learning environment. Steer Processes with Orchestration Engine (ONSITE)Steer Processes with Orchestration Engine (VIRTUAL)OCPM: Data Integration (VIRTUAL)

Sharing this webinar to the broader community.  It is a 30-minute webinar delivered by Celonis and AkzoNobel.  Link below to register.  GBS Beyond Cost: Working Capital & AI Transformation Webinar | CelonisLearn how Celonis Process Intelligence helps GBS organizations drive AI transformation and improve working capital performance. Register for our webinar on April 28.We’ll explore how to optimize working capital, accelerate AI transformation, and reduce Days Sales Outstanding (DSO). We are thrilled to feature AkzoNobel, who will share their firsthand success story and transformative use case with Celonis.

Hello everyone,We currently have a functional dashboard used for daily operations, which includes several Action Flows. These Action Flows are intended only for a limited set of users who actively use the dashboard on a daily basis. To restrict access for other users, I attempted creating a duplicate version of the dashboard without the Action Flow functionality. However, maintaining two versions of the same dashboard has become operationally expensive and difficult to sustain. Could you please suggest if there is a way to restrict Action Flow functionality based on user access or role, without duplicating the dashboard?Thanks in advance.