Product Q&A

Hello everyone, iam wondering if there is any way to sort the entries in a button drop down? i.e. when loading dates, displaying the most recent dates first instead of the oldes dates. Many thanks!

I have a formula stored in a variable that is giving me an accurate result of what I need to get when I check via static value based on a date filter I am putting in. However, when I pull it to my OLAP table it is showing me another value even though the same date filter is applied? Example: 83000 is stored in <%=Var_1%>. When I apply the date filter is changes to 17000 (which is correct), but when I try to store the same value as a KPI in my OLAP table it still shows 83000

Column 1 has values where the KPI is as such for a company 1 (after clicking calculate shares in percentage checkbox):SUM(Days related to certain case numbers)/COUNT(DISTINCT (No. of cases))  Column 2 has values where the KPI is as such for a certain company 2 (after clicking calculate shares in percentage checkbox):SUM(Days related to certain case numbers)/COUNT(DISTINCT (No. of cases))  Column 3 has the difference Based on what I saw the values for column 1 and 2 are read in correctly, but the difference in column three is wrong Any suggestions on this would really be appreciated

I am trying to get the percentage value of the no. of cases in a happy path by dividing by the total no. of cases for that process and display in a single KPI. Any suggestions/formulas on how I can do that?

I followed the SAP Extractor documentation. It is very helpful and detailed. However, there is one thing I noticed isn’t mentioned: While installing the SAP Extractor there is a screen: Configure the Agent UplinkIn there are two fields:App KeyAgent Name These aren’t mentioned in the Docs. Are these specific to my Celonis team or to the SAP installation?

As we know, Process Mining has the tremendous advantage of providing an objective and realistic view on the processes, as opposed to the traditional BPM analysis, which is very dependent on human judgement and prone to bias.However, building a process model from an event log is not a straightforward task. It requires an algorithm, and algorithms are based on assumptions have to somehow deal with things like noise. Conformance checking can also be done in different ways. Therefore, to better understand my results, I would be very interested in learning the algorithms used by Celonis. Thanks!

Hello everyone, the goal for my master thesis is to analyse and simulate different process variations. After identifying weak points, the process should be adapted and a simulation should take place. Is it possible to simulate different process variants in the academic version of celonis?  Thanks in advance!

Example: CASE WHEN YEAR("X"."y") >= 2019 THEN FILTER ROUND_DAY("X"."y") != ROUND_DAY("A"."b") OR ROUND_DAY("X"."y") != ROUND_DAY("M"."n")OR ROUND_DAY("A"."b") != ROUND_DAY("M"."n") ELSE FILTER ROUND_DAY("A"."b") != 2019-01-01 OR ROUND_DAY("M"."n") != 2019-01-01 END Neither CASE WHEN nor IF worked for me. I'm trying in a Component Filter, though a solution on a Sheet level could also solve my problem.

Hello all,I'm looking for a way to search for certain activities without having to show all the variations and then read over them with my eye. An example from P2P process:I search "Delete Purchase Order Item". But I don't know from which variant it becomes visible in the explorer. How can I search/find something like that? 

Based on the example table below:I am getting the values in 'Column_2' by using PU_COUNTHow would I go by converting each value in 'Column_2' to a percentage amount?

Hello everyone, I wonder that when I create a skill with Manual Sensor, can i schedule trigger of this skill ? For example I want to trigger this skill once in a month automatically . If I can't is there any differenw way to do that Thank you 

Hi everyone!I have a doubt about a calculation related to the duration between activities. Normally the CALC THROUGHPUT formula is used to calculate durations between 2 activities. However, I need to calculate the duration between more than 2 activities in a single KPI (e.g. the duration between activities A and B to activity C, or from A and B to C and D), but I can't get the formula.  I already have tried the following formula to calculare the duration between activities 'A' and 'C' to 'B' AVG (CASEWHEN PROCESS EQUALS 'A' TO ANY TO 'B' THEN CALC_THROUGHPUT(FIRST_OCCURRENCE['A'] TO LAST_OCCURRENCE['B'],  REMAP_TIMESTAMPS("activity_table"."timestamp"))  WHEN PROCESS EQUALS 'C' TO ANY TO 'B' THEN CALC_THROUGHPUT(FIRST_OCCURRENCE['C'] TO LAST_OCCURRENCE['B'],  REMAP_TIMESTAMPS("activity_table"."timestamp", HOURS)) ELSE 0 END )  Can you help me?  Thank you v

I use a manual sensor to reopen tasks in Views. Right now I try to create a solution that would reopen tasks based on the Smart Sensor.  In order to do so, I duplicated the Manual skill and changed the trigger from Manual to Smart sensor choosing the same Knowledge Model and Record Identifier and applying PQL filters. The skill preview shows a number of tasks as I would expect.  The issue I have is that at Get Task stage there is no identifier passed and the skill cannot get reopen even though I use the same identifier as I use with skill created as Manual Sensor.  

Is it possible to use SQL Procedure in data transformations? If not, is it on the roadmap? Thanks!

I tried something along the line of( PU_COUNT(target_table, source_table.column))/SUM(PU_COUNT(target_table, source_table.column)) But I got an error saying:"The aggregation function SUM cannot be used together with a dimension function input. Please check that there are no aggregations and dimensions used together as function inputs"

Hello.I'm currently testing the ServiceNow Connector for IT Service Management - Incident Management. Unfortunately, the model cannot be loaded: Data model load failed during table export: Data model tables: _CEL_INC_ACTIVITIES, sys_user_group, BACKLOG, incident contain more rows than the allowed maximum per table of 0. Please reduce the number of rows. The data jobs ran errorless.Any idea what is wrong?Best regards,Heiko

Hi!! I'm interested in filtering an activity out of an analysis. When I try to filter out the activity from the attribute selection, the activity still shows in the Process Explorer. Is there a way to do a crop selection type filter in the load script?

Hi, We have installed Extractor for JDBC connection for Oracle inside Oracle Data base Server, oracle DB server installed in a Physical server, during connection test with uplink connector we are getting below error. 2021-07-12 14:31:32.680 INFO [,,,] 30305 --- [uplink-thread-0] c.celonis.uplink.manager.UplinkManager  : Uplink could not connect: 'I/O error on POST request for "https://tcscboprod.us-2.celonis.cloud/uplink/api/public/uplink": Read timed out; nested exception is java.net.SocketTimeoutException: Read timed out', waiting 3000ms before retrying --EOM-- We have enabled the port & IP for source and IBC Please suggest for possible solution to resolve the above error

Hi!I have a doubt about a calculation related to the duration between activities. Normally the CALC THROUGHPUT formula is used to calculate durations between 2 activities.However, I need to calculate the duration between more than 2 activities in a single KPI (e.g. the duration between activities A and B to activity C, or from A and B to C and D), but I can't get the formula. I already have tried the following formula to calculare the duration between activities 'A' and 'C' to 'B' AVG (CASEWHEN PROCESS EQUALS 'A' TO ANY TO 'B' THEN CALC_THROUGHPUT(FIRST_OCCURRENCE['A'] TO LAST_OCCURRENCE['B'],  REMAP_TIMESTAMPS("activity_table"."timestamp"))  WHEN PROCESS EQUALS 'C' TO ANY TO 'B' THEN CALC_THROUGHPUT(FIRST_OCCURRENCE['C'] TO LAST_OCCURRENCE['B'],  REMAP_TIMESTAMPS("activity_table"."timestamp", HOURS)) ELSE 0 END )  Can you help me? Thank you very much!!

When user click on this single number KPI it should lead to another tab?

Dear Celonis team,​I am developing views / instruments (analysis) in Studio and I found that I could not transfer my filter selection in one view to another view / instrument and vise versa. ​It is bottleneck of my migration from Process Analytics to Studio, because Process Analytics can transfer filter selection by below screen. Do you plan to do it in Studio / Business View too ? Best regards,Kazuhiko 

According to the documentation the API GET /api/v1/data-push/{poolId}/jobs/  Should return the data jobs contained in the Data Pool And according to the below screenshot the data Job ID should be in the position of the 2nd box in the image attached:   Source: Help resources, section: Data Job Execution API  When we run the API above, it returns Extraction tables, not Data Jobs, and the data in the response has nothing to do with the actual data jobs we have in our team.   Can you please explain what the API above returns? Also, when we try to delete a data job it drops in the database and doesn’t show in the GET requests sent after that. However, this doesn’t reflect in the interface on the system.  Please Advise.     

Hi! I am using the same simple formula to calculate the average throughput time in the OLAP table and in the Gauge Component. OLAP table has dimensions (e.g. Job Family). The case is a Vacancy ID, and there are 2 basic tables in the data model: dimensions table (containing Job Family attribute) and facts table (activity table for the Vacancy status changes) where Vacancy ID is a key. So the data model is pretty simple as well. Could you please help me to figure out why I am constantly getting different results when I am comparing throughput time calculated based on OLAP table selection with the throughput time calculated by a single component (e.g. Gauge or Throughput Time Search)?  Throughout Time formula: TRIMMED_MEAN(CALC_THROUGHPUT(ALL_OCCURRENCE['Process Start'] TO ALL_OCCURRENCE['Process End'], REMAP_TIMESTAMPS("GTO_Application_Workflow_csv"."CHANGE DATE", DAYS)))  This topic can be related to https://www.celopeers.com/s/question/0D50700000GC6p

I would like to compare an attribute (e.g. price) of one activity from e.g. caseID 123 with another activity from the following caseID e.g. 124 - is there any way to solve this problem in Celonis?   

As dimension I have: PU_FIRST("case_table", "activity_table"."activity_time")The KPIs I am plotting/I want to plot are:throughput time: CALC_THROUGHPUT(ALL_OCCURRENCE['Process Start'] TO ALL_OCCURRENCE['Process End'], REMAP_TIMESTAMPS("activity_table"."activity_time", MINUTES))AVG of throughput times as a constant function:If I use here AVG(... throughput time ....), then (not so surprisingly) Celonis computes these for the single cases in the "dimension set", i.e. returns the single throughput times --> is not what we wantclearly the same happens if I set up a variable with text/replacement "AVG(... throughput time ....)" and call this when defining the KPI in the plotif I set up a variable with a static value being the PQL query AVG(... throughput time ....), then I get a constant function, but it does not filter with selections, i. e. the value of the constant function stays the same independent