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Change in default display of columns within the Case Explorer

  • June 18, 2025
  • 3 replies
  • 58 views

leonardo.spina
Level 5
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Hi team,

 

I want to know more change the default display of columns within the Case Explorer component of Studio Views, after having added two more attributes.

Best regards,

 

Leonardo

Best answer by Jin

Hi Leonardo,
 

If I understand correctly, you’re looking to configure the way the Case Explorer is displayed for your business users by default.

 

This is unfortunately not possible at the moment, as the default columns displayed are based on how your business user uses it.

 

The bright side: The business users simply have to configure the columns to how they need it to be once and then the system will remember this every time they go into the View again.
 

Hope this helps!

 

@Gaya Balasubramanian 

3 replies

  • Celonaut
  • 8 replies
  • Answer
  • June 18, 2025

Hi Leonardo,
 

If I understand correctly, you’re looking to configure the way the Case Explorer is displayed for your business users by default.

 

This is unfortunately not possible at the moment, as the default columns displayed are based on how your business user uses it.

 

The bright side: The business users simply have to configure the columns to how they need it to be once and then the system will remember this every time they go into the View again.
 

Hope this helps!

 

@Gaya Balasubramanian 


leonardo.spina
Level 5
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  • Author
  • Level 5
  • 6 replies
  • June 19, 2025

Hi Jin,

 

Thank you for the confirmation.

 

Br,

 

Leonardo


Gaya Balasubramanian
Celonaut

FYI ​@Timothy Smith