Product Q&A

Interested in a Webinar about Process Mining for Service Cloud? Thursday 20th October 11:00 - 12:00 CESTIs your customer satisfaction level not where it should be?Is the first-time right rate lower than what you had predicted? At Apolix, we know your struggle and have created a solution to this problem. Join our webinar where we dive deep into the value of Process Mining for Customer Service. We will be joined by our client Proximus to discuss the use-case in action, the impact it has had on the organization and to answer any questions you might have. What you will learn: How process mining helped to better understand reassignment and ping pongs between agents and their effect on the customer satisfaction ratePreventing inefficient automated queues to delay the resolution timeHow we identified SLA manipulations through analyzing the process flowThe impact process ining has had on ProximusHow you can implement process mining in your company Read enough and want to join the webinar? Sign

Hello everyone, I would like to build a data model based on case and activity tables built by me. However, the data model load is unsuccessful and the following error message appears: The export failed: Table contains more rows than the allowed maximum per table of 10000000 Please reduce the number of rows.  Both case and activity tables could be successfully modified in a data job, no matter how big both tables are. Also, I am working with unlimited APC consumption. I assume that this error is caused by the activity table - if I load table with less than 10mln rows, data model load is successful. However, I need to analysis bigger data that will produce more than 10mln activities.  Does anyone know what may cause this error and how to solve it?  Thank you in advance!

Is there any transformation script, or logic available to identify the Outbound Delivery Process in SAP EWM. So that using it we can mine the process of Outbound Delivery Logistic in SAP EWM. Also, if table's required for it and its relationship with other tables is provided it will be beneficial for us to work.

Hi, Does Celonis have text recognition for images / OCR? If so, how is the information stored in the data pool or how does it transform the text into logs? Screenshots can only be uploaded as supplementary info for Task Mining? Thanks

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Intention is that region XYZ can compare itself with the development of the company in total. Challenge is, that if I filter on region XYZ the data in the component are limited to region XYZ, so KPI for "Company - Total" would show the same KPI as for region XYZ. Reason is clear: Data from other regions are excluded by using the filter on region XYZ.Even if I include the selections into the PQL of the KPI - when using a filter data are somehow limited.Wished solution:How to keep one KPI untouched within one component while others should change based on filters? I can do it in seperate components by using component filters, but that's not the smartest solution I'd like to present in the view, isn't it?

Hi, My Data Model load is getting fail due to below reason.Could anyone help one this? "The export failed: Table contains more rows than the allowed maximum per table of 100000 Please reduce the number of rows."

App: Procurement Starter KitConnector: Purchase-to-Pay, Real Time Connector for SAP ECCData Job: SAP P2P - ABAP one time extractionWhat I am trying to achieve: To use the 'Procurement Starter Kit" App with "Purchase-to-Pay" connector Data extraction:1. Data was extracted from ERP with the Celonis' ABAP report using the 'SAP ABAP generator'2. Data was uploaded in Celonis via 'SAP ABAP Uploader': Data ->File Upload ABAP Uploader Generator ->Upload ABAP Report Output3. Data model is run. Data ->Data Job -> SAP P2P - ABAP one time extraction ->Execute Data Job When/where the error is shown:Data -> Process Data Models -> Data LoadsError message is: "Data model load failed during table export: Error validating the Data Model: The following tables are missing in the Data Pool: P2P_MSEG, P2P_BKPF, P2P_QAVE, P2P_CONTRACT_INFO, _CEL_P2P_ACTIVITIES, P2P_MARA, P2P_LFA1, P2P_CONTRACT_RECOMMENDATION, P2P_MARC, P2P_EKKO, P2P_EBAN, P2P_B

Hi guys, i have been using the snap version. i want to connect the mysql database to celonis. but in connection section there is not any microsoft database like sql and mysql. is it possible to connect celonis to mysql? if yes how can i do that?

A familar question i have: is it possible to set a column in an OLAP Table static to all filters expect one specific? Thank you so much and best regards!

Hello Peers, do you know if there is a way or workaround to enforce an update of the upper threshold in a Single-KPI component when a filter is applied on the dashboard. Currently, the upper threshold if calculated on all data once but it does not react on a filtering. w/o filtering:w/ filtering:Hope, you guys have an idea on that matter ;-) Cheers,Mark

How can I create apps so that users can use this app with their own data? So how can I extract an app I've created so that it can be used as a toolbox with appropriate data?

"The table [insert table name] has more than 30000000 rows and it is therefore not recommend to be used with the augmentation feature." I see this warning message for a number of our tables, but that is expected. There is a substantial amount of data in these tables. Is there a way to either deactivate this message or remove it entirely? It seems unnecessary in the event a table is naturally designed to be that large, like CDPOS/CDHDR or even VBAK.

Dear All,instead of using manual file upload in Celonis, we would like to save a custom file in sharepoint (where it would be occasionaly updated). Celonis should access the sharepoint site and ingest the file and save it to dedicated data pool. Please. advise if such solution is possible. regards,Michał

Hi process miners,  I'm doing some pitchdeck/marketing work and I'm wondering how many prebuilt connectors Celonis has. Based on this page, there is 20 https://docs.celonis.com/en/data-connections.html, but UiPath process mining has over 50. I can't imagine UiPath has more than Celonis,. Does anyone have a total number of prebuilt connectors?

Hi,​ I would highly appreciate your help as building given KPIs is business critical for our customer. Many thanks in advance,Michał  The issue is as follows: Client required a KPIs of total time of approvals and number of invoices going through approval within wider AP process. There may be different variants. Case 1 - The CT is simply time between A1 and A8, timestamp of activity A3 (in between) does not affect the calculationA1/ Invoice submitted for Approval A3/ Change PriceA8/ Invoice Approved  Case 2 – in that case, the calculation should start with A1 and stop once invoice rejected (activity A2) and then restored from next submission (activity A5) until approved (activity A8). Time between A2 and A5 should not be included/ any activities in between should not be taken into account. So the CT here is A1 to A2 plus A5 to A8. A1/ Invoice submitted for Approval A2/ Invoice RejectedA3/ Change PriceA5/ Invoice submitted for Approval A8/ Invoice Approved   Case 3 – in that case, the c

Are these 2 Time Filters equivalent or should the Time Filter be preferred over the Filter Statement? If so why?

Hello,I would like to analyze Parallelel Processes as described in this post: https://docs.celonis.com/en/discover-parallel-processes.html. However, I am having trouble building the activity table and case table. I tried to set it up as follows, but had no success:  Can someone provide me with a sample dataset so I know how to build the table ? I want to achieve somthing like that..

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Hello Team, Even after assigning Admin Privileges to my Team Member, he is still facing an issue in rendering Analyses in Studio. Attached screenshot is for the reference. Can any one help me in understanding if any permission we might be missing here which needs to be given?

Can I automate matching PR with the catalogue ? If yes, what all modules will I need?

Hello, Im working with invoices and Ive implemented a datepicker with different options: Due date, clearing date, etc. If I want to filter by different dates, the attribute selection makes an AND operation between conditions. I would like to know if there is the option to have an OR condition. E.g. I want to filter the invoices with clearing date OR due date in September, meaning that I want to include also invoices with only one of those conditions true.