Product Q&A

Hi everyone, I will post for the first time.I am a member of Celonis partners in Japan.I'm looking for customer cases using JIRA in sales.If you know a customer case (customer name) using JIRA, please let me know. I appreciate your help in advance.

Does anyone know how transactions to update an on-premise source system would be sent to the system? Is it through the on-premise connector? Any help would be greatly appreciated.

Dear all, Now I want to utilize one of the demos on Trycelonis, which is Procurement(EN).But I have a few questions about it.In terms of the ‘Best in class’ in the dashboard, where does the source data come from? If I want to implement the similar things, do I have to update the data in the backend or it could change automatically to keep this percentage up to date? Does Celonis have those industry data?What is the algorithm to calculate the ‘savings potential’? And why the ‘savings potential’ in the ‘Dashboard-after celonis’ remains the same as that in ‘Dashboard’?Thank you in advance. Kind Regards,Yuyao 

Has anyone on this chat used or known of someone who used Celonis with Epic?

I'm in process of creating an external application that extracts all customer process, analysis defined in the Celonis System. In Celnois, a process/analysis can reside in one of following spaces/moduleStudioProcess AnalyticsProcess RepositoryWhich module i should target to extract processes or i need to extract process/analysis from all modules? To extract process from Process repository I can use REST API.To extract Process analysis from Process Analytics i can use PyCelnois API.But i'm not sure what API is available to extract processes from Studio. Any pointer(s) shall be really appreciated.

We've had this skill implemented for a while, it was working fine, and now it's stopped moving data to our table. Here are the successful Skill Logs, as well as the Skill's Step by Step: Here are the Write To Table (Continuous Data Push API) Settings:  And here are the most recent table entries:  Does anyone have any idea what is going on? Thank you in advance...!  

Doing the training, I'm not a SAP user so need some clarification re the AP process. Which event is it where an invoice actually get paid - 'Approve Invoice', 'Post in SAP' or 'Clear Invoice'? And what does 'Enter in Cockpit' mean?

Genesys Bold 360 is the Service Now chatbot

Hi all, Im prepping some data in Python (pandas data frames) where certain columns dont have a value for each row, e.g. are NULL or NaN for integers and floats. However, when writing the dataframe as Excel file and then loading this into Celonis CPM46 I get the error as below. When writing as CSV I do not get this error on the same data, but the files are far larger and therefore take longer to upload (working from home ) Any idea or tips how to handle this? image865226 13.2 KB

Hi team! We've figured out a use case where modeling the target Business Process via BPMN in Celonis may not be enough. We'd also want to: Be able to indicate target throughput times for specific activities while building/uploading Process Model in the Conformance CheckerBe able to run the comparison of the target Process Model against the actual process taking into account indicated throughput time, so that the user doesn't need to enter Targets as constants and build the OLAP table to compare against them using PQL.

Hi all, Can PQL Statements be used in variables in a knowledge model? In Process Analytics that works like in this example:PQL Statement: CASE  WHEN <%= PROCESS_GRANULARITY %> = '<%=PE_CENTER_ACTIVITY%>' THEN <%= PROCESS_GRANULARITY %>END Variable <%= PROCESS_GRANULARITY %> :  CASE       WHEN PU_FIRST("TM_Activities", "TM_Labeled_Data"."AppView") != 'Unlabeled'      THEN PU_FIRST("TM_Activities","TM_Labeled_Data"."AppView")END But I can't find a way to do this in a Knowledge model. Is there a way to do this with KM Variables or KPIs?Thanks a lot!

Hello, I try to create this skill in the Studio, in the sheet section( I marked it in the screenshot) there are no options for my sheets of analyses that’s why I cannot selected any.    Even if I have 3 sheets in my analysis (called “deneme”), I cannot selected these in my skill settings. How can I select these?    

Hello, I've created a view and a profile view in Studio. I need to be able to select individual lines in profile view, however selecting any line makes all lines selected. I was trying to play with record identifier of knowledge model, but that doesn't seem to make any difference. Is there any way to fix this behaviour? Do you guys have any clues? Thank you :) @mateusz.błażk​ 

e.g. including hidden columns manually selected by user to be visible (currently columns with attribute hidden: true do not seem to export irrespective of user selection) 

We have implemented a smart sensor which will identify some data with filter statement followed by dropping a mail to the predefined users. For today we had 54 signals created among them 28 have been executed by dropping the mail rest are having the below error message. "message": "429 - \\"Team limit for executing Email by Celonis has been reached\\""

I am not able to upload more than 100 transaction. Is there a limit

Is there any training provided via any partners available for customers ?

How do software/platform updates affect previous versions of the software?

Hi, i was wondering if there is any way to export the path visualizations as images (or as videos for the animation). ANy help is appreciated! Cheers, Olaf

Hi, how do i display relative frequencies in the graphs? Thanks in advance! Cheers, Olaf

Hello, I would like to to know if I can create PDF reports with Celonis Snap?

How can I create a Backup or restore a Backup from my Celonis Snap Analysis?

Hello, how and where can I upload and integrate the exported Data/Analysis from another Celonis Snap account? Is there any other possibility to exchange Analysis from one to another Celonis Snap account?

Dear Colleges,  I have lost access to the analysis that I made at the P2P.  

hi,  I would llike to know if it is possible to set multiple calendars for different plants with different working hours in the same data model. best regards, Anna