Unanswered Questions

Does the Celonis Action Flow Outlook module support embedding a WebP image file in the HTML? If yes, can someone share an example of the html code to do this. I was successful in embedding a .png image file in the HTML code in the Action Flow Outlook email. However, the company logo on their website is a WebP image file and when I tried to embed the WebP file in the HTML, it did not work.

Hello,I want to understand if we can use pie chart color mapping on metrics instead of dimension considering the fact that top metric categories may change in the future.Currently I can map the color on dimension level. However I want to map it on calculative metrics.Any suggestions.? Regards,Apurva

I have a few Architects who want training material for mapping Scenario Process maps - we have had minimal training for this and cannot find any documentation.One question is, once a Scenario is published to the Navigator and its associated processes are clicked on to view, there is no easy way to be taken back to the Scenario home page to explore more processes with in that scenario? 

Hello, I need to pull around 1 million records from a table in DM and create CSV for a weekly automated report. As of now I am using GET_ROWS module but it has limitation of 100K records. Can someone suggest the most optimal way to handle or bypass this constraint and create the csv?

Hi everyone,I’m exploring ways to apply process mining concepts to analyze performance and user interaction flows in a small digital product, and I’m curious how others here approach similar use cases outside of traditional enterprise processes.In my case, the product is an interactive application where user actions (inputs, retries, session restarts, drop-offs) generate a high volume of short-lived events. While this isn’t a classic order-to-cash or procurement process, the challenge feels similar: identifying where friction, delays, or bottlenecks occur in real usage flows.Some of the questions I’m currently working through: How to best model non-linear user journeys where loops and retries are expected Whether it makes sense to normalize event logs when actions happen in milliseconds rather than seconds Techniques for identifying performance-related drop-offs using event sequence analysis How others distinguish between “expected variation” vs actual inefficiencies in highly in

Hello, I’m creating an Excel file via an Action File. This Excel file should contain different worksheets (aggregated by business year) and should then display the data per year per worksheet.Is this possible via Action Flows?Meaning I have a list of data with different dates and the dates should be aggregated by business year, so you would have in the file different sheets for e.g. 2026, 2025 etc. Thanks in advance! BRJulia Bauer 

Currently, I am doing the “Introduction to Studio Assets” . Everything worked fine, until now. During the creation of a process copilot, described here: https://academy.celonis.com/learn/course/introduction-to-studio-assets/introduction-to-studio-assets/introduction-to-studio-assets?client=partner&page=11 I ran into a problem.I activated the AI, started creating a process copilot (aas described in the training, see link) and finished step 1 “AI instructions”  (selecting the knowledge model and the task as described). Now I’m in step 2 “Knowledge Input”. The training says that I have to select a metric. So I clicked on “add metric” and tried desparately to select one. Now, according to the video, a list of metrics should appear. But this does not happen. I see no list of metrics and therefore I cannot select one! What can I do to finish the “Introduction to Studio Assets”?

Hi everybody,I’m hoping to get some help/ additional information from you.I intend to start using the Weekday calendar option in order to get more precise throughput times in Celonis Studio. I understand that, in Data - Data Integration - Data Models I need to select the respective Data Model, select the Calendar tab, toggle on the “Use calendar options” on, select “Weekday calendar and then select working day and enter start- and end-time for them.My question/concern relates to the information that times are in UTC. This could be an issue, since activity timestamps in the activity table within this model are all in AET/AEDT. How do I deal with this?I look forward to hearing from you. Thanks.Kind regards, Vladimir

Hello!I encountered the following error message while trying to run my action flow:Failed to verify connection 'My Celonis User connection'. Status Code Error: 404  Please help me out. Thanks,Guru

Hi all I am currenlty investigating very basic Visualizations in Process Explorer.Ultimately I want the User to be able to include/exclude Activities in a matter where they are actually excluded form the the Directly Follows relations which are the edges of the graph.  as a minimal example lets say I have only Act A, Act B and Act C and only one case with variant A->B ->C. If B gets deselected I want the process explorer show to show A->C then. The existing Graph Control Panel only hides the activities so it would actually remove B and A->B and A-> and no data remains. I just stumbled across the REMAP VALUE (Activitycol, ('B', NULL)) PQL which would allows me to create a second event log in KM where I can then do the REMAP but only preemtively and hardcoded. I want the user to give some degree of freedom and customization the dashboard to select either a whole Event Log to be used (then I would just prepare 2 or 3) or actually do a select on the activities itself

Hi all,i got a strange issue. In view → table, i can see value “-” in column ‘Region’.However, when I try to search it in column search dialog , i can’t find it.The datasource of this column is coming from a customize excel sheet.  Can anyone help on this issue ?

Hello together,is there a way to (re-)load the data permission table automatically? Currently, it seems like that setting up a data permission table is only possible by manually clicking on the button ‘apply permission table’. I wonder if there is the possibility to schedule the load to automate this procedure.Has anyone experienced this problem and found a solution for it?Thanks! 

Hello Community,I am working in Celonis Studio- Views Asset where in one of the tabs i am adding a button that i want to use for navigating between Tabs.I tried the “Open linked View” option and yet it doesn’t seem to save and nothing happens when testing it. Any Advice please ?Thanks

Hi Community,I’m working on an individual custom project (not based on any default Celonis template) and I’m facing an issue where no data is visible in Process Explorer, even though the data model and configurations appear to be correct. I’m looking for guidance on advanced or non-obvious checks specific to custom implementations.Project context This is an individual project No default Celonis template is used All event logs, case/object tables, and views are created manually What is already verified and working ✅ Event data is successfully loaded into the data pool ✅ Transformations execute without errors ✅ Data is visible in table preview after transformation ✅ Activity column is correctly configured and cross-checked ✅ Event-to-case (or event-to-object) relationship is correctly established ✅ Case/Object ID is present and populated ✅ Data model is published successfully The issue Process Explorer shows no cases / no activities No explicit error messages are displa

Hello Everyone,I have a scenario where I need to calculate the automation rate of a process. However, there is a specific condition: I need to exclude all activities that occur between the Approval Task Start and Approval Task End. These approval segments may appear multiple (N) times throughout the entire process.Please let me know if you have encountered a similar situation before or if you have any recommended approach for handling this type of exclusion logic.

Hi all, I am wondering about how to best setup the user permissions for my end-users of a package.I have two different groups of end-users (=Groups in admin & Settings panel). First one is a huge group of plain normal endusers who should have read access to a myrad of assets within the package lets call them “Read Users”.Then I have a single special “Settings View” which is used to set and edit specific Augmented Attributes which steer the. The editing of said augmented Attributes shall only be done by a small group of higher privilege “Admin Users”.see minimal example: I would prefer to give Read Users access on Package level as there are 30+ different assets they need access to. But I need to exclude them from editing the settings in “Settings View”. I can imagine that this is a common setup/permission issue. Do you have any ideas to tackle this other than doing permissions for each and every view one by one? 

Hey Celopeers, I want to create a Table within a View wihich contains 4 columns. One Column is the Dimension Column (Gives 15 Rows). In one column the numer of invoices for the current month are counted. In the other column the number of invoices from the previous month and in the last column the number of invoices for the month before last.  The user want to have the coulmn names in the format "YYYY/MM" and the column names should be dynamic, so that in the new month the column names are updated automatically. We are using the Knowledge Model - View Technology and no analysis. I also thought of using a chart diagramm, but the users require a table. I tried some things, but nothing worked. So if somebody knows about how to create dynamic columns I would be very thankful for your help :D  

One of my customers is asking for a detailed comparison of features between Celonis and Signavio. Can any one provide a link or document regarding this please?

 Facing the below problem in OCPM. 

Hi community.I have a question regarding WORKDAYS_BETWEEN function, currently, I’m trying to get the number of workdays between the creation date of a ticket and its current date, according to Argentine calendar. This is the PQL I have so far.WORKDAYS_BETWEEN ("XXXX"."fields$created",TODAY(),  FACTORY_CALENDAR(            "FACTORY_CALENDAR_ARGENTINA"."START",            "FACTORY_CALENDAR_ARGENTINA"."END"        ))For some reason, the PQL doesn’t return any results for any case. I tried this calculation with other functions like DAYS_BETWEEN instead, and it works. However, I need to take into consideration only the Argentine workdays.I’m not sure if WORKDAYS_BETWEEN supports the TODAY() functions. Has anyone faced a similar problem? Best!

Hey, my goal is to setup a line chart that is showing the “open tickets by time”. The issue is that the status of the ticket is changing in the db, means i cannot say: Last week I had 20 open tickets (because the status of these “old” tickets changed already to closed and not open anymore), this week i am having 14 open tickets → trend is great. Do you have an idea on how i can establish such a graph? Maybe over the activity table or with somehow backups?