Unanswered Questions

Hi Community,I’m working on an individual custom project (not based on any default Celonis template) and I’m facing an issue where no data is visible in Process Explorer, even though the data model and configurations appear to be correct. I’m looking for guidance on advanced or non-obvious checks specific to custom implementations.Project context This is an individual project No default Celonis template is used All event logs, case/object tables, and views are created manually What is already verified and working ✅ Event data is successfully loaded into the data pool ✅ Transformations execute without errors ✅ Data is visible in table preview after transformation ✅ Activity column is correctly configured and cross-checked ✅ Event-to-case (or event-to-object) relationship is correctly established ✅ Case/Object ID is present and populated ✅ Data model is published successfully The issue Process Explorer shows no cases / no activities No explicit error messages are displa

Hello Everyone,I have a scenario where I need to calculate the automation rate of a process. However, there is a specific condition: I need to exclude all activities that occur between the Approval Task Start and Approval Task End. These approval segments may appear multiple (N) times throughout the entire process.Please let me know if you have encountered a similar situation before or if you have any recommended approach for handling this type of exclusion logic.

Hi all, I am wondering about how to best setup the user permissions for my end-users of a package.I have two different groups of end-users (=Groups in admin & Settings panel). First one is a huge group of plain normal endusers who should have read access to a myrad of assets within the package lets call them “Read Users”.Then I have a single special “Settings View” which is used to set and edit specific Augmented Attributes which steer the. The editing of said augmented Attributes shall only be done by a small group of higher privilege “Admin Users”.see minimal example: I would prefer to give Read Users access on Package level as there are 30+ different assets they need access to. But I need to exclude them from editing the settings in “Settings View”. I can imagine that this is a common setup/permission issue. Do you have any ideas to tackle this other than doing permissions for each and every view one by one? 

Hey Celopeers, I want to create a Table within a View wihich contains 4 columns. One Column is the Dimension Column (Gives 15 Rows). In one column the numer of invoices for the current month are counted. In the other column the number of invoices from the previous month and in the last column the number of invoices for the month before last.  The user want to have the coulmn names in the format "YYYY/MM" and the column names should be dynamic, so that in the new month the column names are updated automatically. We are using the Knowledge Model - View Technology and no analysis. I also thought of using a chart diagramm, but the users require a table. I tried some things, but nothing worked. So if somebody knows about how to create dynamic columns I would be very thankful for your help :D  

One of my customers is asking for a detailed comparison of features between Celonis and Signavio. Can any one provide a link or document regarding this please?

 Facing the below problem in OCPM. 

Hi community.I have a question regarding WORKDAYS_BETWEEN function, currently, I’m trying to get the number of workdays between the creation date of a ticket and its current date, according to Argentine calendar. This is the PQL I have so far.WORKDAYS_BETWEEN ("XXXX"."fields$created",TODAY(),  FACTORY_CALENDAR(            "FACTORY_CALENDAR_ARGENTINA"."START",            "FACTORY_CALENDAR_ARGENTINA"."END"        ))For some reason, the PQL doesn’t return any results for any case. I tried this calculation with other functions like DAYS_BETWEEN instead, and it works. However, I need to take into consideration only the Argentine workdays.I’m not sure if WORKDAYS_BETWEEN supports the TODAY() functions. Has anyone faced a similar problem? Best!

Hey, my goal is to setup a line chart that is showing the “open tickets by time”. The issue is that the status of the ticket is changing in the db, means i cannot say: Last week I had 20 open tickets (because the status of these “old” tickets changed already to closed and not open anymore), this week i am having 14 open tickets → trend is great. Do you have an idea on how i can establish such a graph? Maybe over the activity table or with somehow backups?

Hello !I’d like to rename the labels of my task attributes without making any changes in the KM.Do you know if this is possible, and if so, how to do it?Thanks in advance for your help !Best regards,Cisse 

Hello everyone, since you all have a lot of experience with Celonis, I'd like your help with an assignment from UNIR University in Spain. I'm currently studying for a Master's degree in Strategic Process Management there, and I'm taking a course called Process Mining. Anyone interested?Thank you very much.Best regards, Neira.https://qyr88vb0-2025-07-22.training.celonis.cloud/package-manager/ui/studio/ui/spaces

Hello, I have an issue with a large number of Action Flow connections being saved under every analyst’s account, and wonder if it is possible to remove them, so that every analyst will only have 1 connection (via their API key) associated with the Action Flows. If it is unclear what I mean, under some Action Flow module (e.g. Query Data), there is a list of connections that you can use to get the module working, which I am trying to delete and establish only 1.  

Initially I had four attempts to complete the Rising star technical assessment. I failed in the first two attempts of the first section. Now it shows 0 attempts remaining.I have competed all other sections.Please guide me how to restore those attempts.

Please help me to complete the assessment