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I'm facing an issue where my charts and tables show the message "You don't have data yet" even though I have connected them to the data model.

When I create a Case Explorer, it only shows 1 row with these columns:

  • Case ID

  • Number of Activities

  • Duration

In the table section of the Case Explorer, it only displays CDHDR.CASES.

Can someone please help me understand why I’m not getting any data in the charts or other tables I create?
Thanks in advance!

  • Go to Data Model → Event Collection, check if CASE_ID, ACTIVITY, EVENTTIME are correctly defined.

    Make sure joins are properly defined (especially between case table and event log).

    Refresh the data model if any schema changes occurred.

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