I'm facing an issue where my charts and tables show the message "You don't have data yet" even though I have connected them to the data model.When I create a Case Explorer, it only shows 1 row with these columns: Case ID Number of Activities Duration In the table section of the Case Explorer, it only displays CDHDR.CASES.Can someone please help me understand why I’m not getting any data in the charts or other tables I create?Thanks in advance!

Go to Data Model → Event Collection, check if CASE_ID, ACTIVITY, EVENTTIME are correctly defined.Make sure joins are properly defined (especially between case table and event log).Refresh the data model if any schema changes occurred.

Question

Not Getting Data in Charts or Case Explorer – Shows "You don't have data yet"

Forum|Forum|5 months ago
May 26, 2025
2 replies
38 views

Ushmita Patil
Level 2
2 replies

I'm facing an issue where my charts and tables show the message "You don't have data yet" even though I have connected them to the data model.

When I create a Case Explorer, it only shows 1 row with these columns:

Case ID
Number of Activities
Duration

In the table section of the Case Explorer, it only displays CDHDR.CASES.

Can someone please help me understand why I’m not getting any data in the charts or other tables I create?
Thanks in advance!

Rami Agha Kassab
Level 3
6 replies
Forum|Forum|5 months ago
May 29, 2025

Go to Data Model → Event Collection, check if CASE_ID, ACTIVITY, EVENTTIME are correctly defined.

Make sure joins are properly defined (especially between case table and event log).

Refresh the data model if any schema changes occurred.

Ushmita Patil
Author
Level 2
2 replies
Forum|Forum|4 months ago
June 23, 2025

Thankyou so much 😊

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