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Question

Asset Library not responsive

  • April 23, 2025
  • 3 replies
  • 88 views

Sverre Klein
Level 10
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Hi all, I have a problem with loading the asset library, it shows the following error.

Cannot read properties of undefined (reading 'children')

 


Anyone has the same issue?

 

Thanks!

3 replies

david.stefa13
Level 4
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  • Level 4
  • 8 replies
  • June 22, 2025

I got the same error yesterday and today. My issue first started when I went to the asset library by using a url provided by an Academy training module. I tried clearing cookies and that did not resolve the issue.

I was able to access the library in the last week so this is a recent issue for me.


Sverre Klein
Level 10
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  • Author
  • Level 10
  • 204 replies
  • June 22, 2025

Hey ​@david.stefa13,

 

Thanks for replying, let’s hope a celonaut or support sees this thread. I also have the issue still.


janpeter.van.d
Level 12
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  • Level 12
  • 496 replies
  • June 24, 2025

Hi ​@Sverre Klein

I had the same issue, and opened a service ticket for it. It was forwarded to the responsible team the case owner said. Hopefully it is fixed soon, since this is a recurring, very disturbing issue. 

Cheers!