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Hello Celonis Community Team,

I’m reaching out regarding an important update I need on my Celonis profile. I would like to swap my first and last name – currently, they are displayed in reverse order.

Despite emailing support three times over the past few weeks, I haven’t received any response. This update is crucial for my certifications and professional visibility. I kindly request your assistance in getting this corrected at the earliest.

Please let me know if any additional information is required from my end. I appreciate your help and look forward to a quick resolution.

Thank you,

Hey Gayathri, thanks so much for your post. That does sound frustrating and something we can get fixed for you. 😊 

Quick question to help us get this sorted - are you referring to your Celonis Community profile, or a different one like the Academy? Once we know for sure, we can point you in the right direction. Thank you! 

I am referring to  academy pls get me fixed this as soon as possible no one is responding i have emailed so many times to academy@celonis.com

Hi, thanks for the details, Gayathri! 

I’m tagging ​@cristina.gómez11 here to see if they can help get this sorted for you - really appreciate the support. 

Hope this gets sorted for you soon! 🤗

P.S. If something similar ever comes up again, just a heads-up that there’s an Academy space here in the Community where the team is really responsive, so feel free to post there anytime. You can also check their FAQ page or directly submit a ticket here. 

Hi ​@gayathri,

It looks like you've opened a few tickets recently, and we've successfully addressed all of them, including the requested changes. Could you please check if you're receiving our responses from academy@celonis.com?

For technical changes like these, it's best to continue using the ticketing system. If you're not receiving our emails, please let us know so we can explore an alternative way to communicate with you! 😊

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