Unanswered Questions

Good day, In my Settings view I am asking my App user to select certain events that matches a scenario. How do I include the option in my button for a NULL value if such events are not available in the data set? I save my button input into a variable. Currently I add a button next to my button to revert the variable value to NULL but I am not sure if this is the correct way to do this.Any assistance will be appreciated. Thank you.

Is there a way to change the data type of a KPI trend label? For example, I have a KPI called “Receivables” that is 4.5B €, and I want to show the trend with a monthly range. However, it is displayed as 12,345,678.90 instead of 12.3M.Has anyone experienced something similar and found a way to overcome this?Thanks in advance for your help!

Dear Celonis Community,I’m trying to set up KPI Meters with a certain color mapping to visualize performance against targets and benchmarks.Users can already define targets via a variable which is also possible to include in the color mapping.We managed to create global benchmarks via a write back to a custom Celonis table. Would there be a possibility to make these benchmarks a threshold?I figured that PQL inside the color mapping does not work.  

Hey team,I am going through the task mining course by celonis and as I follow through the course, I am unable to create a task mining project under the task mining session, every time when I create a task mining project it is created under data integration session instead of the project session in task mining. Have anyone faced a similar issue if yes what was the solution?Thanks in advance,Akshay

I have a Knowledge Model, and I am not sure how do I import that knowledge model data into Celonis Forms. I am only getting options for UI aspects like text, table, numbers, etc .Please someone say how to do it ?

Hello,In make.com, there is a very useful Custom Mailhook module, which triggers immediately upon receipt of an email.This module was left out in Action Flows for some reason. Why is that?I cannot use Watch Emails module, as this is polling based and the smallest polling interval would be 1 minute, which is too long for my use case. I need immediate triggering.Best,Ercan

Is it possible to Migrate from ARIC BPM to Celonis CPM?If Yes what is the procedure/steps?

Is it possible to Migrate from ARIS BPM to Celonis CPM?If Yes what is the procedure/steps?

Hey Everyone, I can connect to a knowledge model and pull the data within into the MLWB using pycelonis. But can we retrieve the knowledge model YAML code and store it in MLWB? Please help me with this concern if there is a way. 

Has anyone been successful in using the KPI Snapshot function within a VIEW and KM that uses a Case centric data model?The goal is to track KPI historical values via trend charts and graphs but with more user flexibility than Transformation Center enables.I’m aware of a Celonis provided Marketplace app for using KPI Snapshots as mentioned in the documentation, but it requires an OCDM. Thanks, 

During the implementation of a process analytics solution, I encountered a complex issue where the underlying data was successfully loaded, modeled, and linked through the required relationships, yet the analytical layer was unable to retrieve or display the data correctly. Despite verifying the data pipeline, model configuration, identifiers, relationships, and query logic, the visualization layer continued to return empty results. Resolving the issue required a systematic investigation across multiple platform components, extensive documentation review, and careful validation of each stage to isolate the root cause rather than relying on trial-and-error fixes.

Is there an error in the system? 

Hi,I am trying to create a view filter with case when nested in it.It goes like this:FILTER VBAP-FilteringField CASEWHEN COALESCE (Var1, ‘’) = ‘Open Order’ THEN =  ‘Open Order’WHEN  COALESCE (Var1, ‘’) IN (‘Open Order’, ‘Missing Invoice’) THEN IN (‘Open Order’, ‘Missing Invoice’).END--The issue is: in the beginning, when there is one value (‘Open Order’) resulted from the CASE WHEN statement, the filter works well. But when I expand the fomular, including the result as a list  (‘Open Order’, ‘Missing Invoice’) and need to use the Word “IN” instead of “=” for filtering, it throws an err in the formular.Any suggestion how I can work around this?Thank you! 

Artificial intelligence is changing the way businesses communicate with customers. From personalizing SMS campaigns to optimizing delivery times and analyzing customer engagement, AI is making SMS marketing smarter and more effective. Platforms like Qalaama help businesses combine reliable bulk SMS services with data-driven strategies to improve customer communication, increase conversions, and automate messaging workflows. What AI features do you think will have the biggest impact on SMS marketing?

Hello Celonis community, I have been trying to create a Object-Centric Data Model in a sandbox studio. When I click Data - Data Integration on the side menu, I always get “No Data Pools” as the screenshot show, but without any buttons to create a new data pool. Does anyone know how to solve this please? Thank you! 

Hi everyone!I’m trying to use the object variables, but in the documentation it’s not clear how to set it up, define the keys and values and later use it in diferent components.Can anyone give me a detailed tutorial please?Regards

Hi All,Just wanted to ask whether there is any documentation on how to migrate existing CCPM datamodels to OCPM one.Thanks,Akshay

Hi, I would like to link from a dashboard to a View with Process Explorer. In the dashboard, an object is selected and I would like to give the object identifier with the link to celonis, so that I can filter in the process explorer based on that (so that I only see this individual object and it’s event log).Is this possible to achieve with a Celonis View?Many Thanks,