Unanswered Questions

Please help me to complete the assessment

Hi everyone,I have a question relating to the Insight Explorer and look forward to your help/ advice.In the related Knowledge Model, I have defined a KPI called Rate of transferred calls - ID =percentage_of_transferred_calls, with this PQL formula:KPI("count_of_transferred_call_segments")/KPI("count_of_calls")Unfortunately, this KPI does not come up on the list of Metrics that can be added to the Insight Explorer. If I search for its ID within the Insight Explorer configuration, I get the response:No Metrics foundFor additional context, count_of_transferred_call_segments has this PQL formula:sum( CASE WHEN "ECHI_CASE_TABLE_Call_Data"."transferred" = '1' AND "ECHI_CASE_TABLE_Call_Data"."disposition" = 2 AND "ECHI_CASE_TABLE_Call_Data"."outbound_call" = '0' THEN 1 ELSE NULL END)While count_of_calls has this PQL formula:SUM ( CASE WHEN "ECHI_CASE_TABLE_Call_Data"."disposition" = 2 AND "ECHI_CASE_TABLE_Call_Data"."outbound_call" = '0' THEN 1 ELSE 0 END)I’d really

I have a Knowledge Model, and I am not sure how do I import that knowledge model data into Celonis Forms. I am only getting options for UI aspects like text, table, numbers, etc .Please someone say how to do it ?

We have created OCPM with manual data after loading I’m not able to see the activities in process explorer. could you please help me with the issue.

Hi everyone,I’m currently using Case Explorer in OCPM, and I noticed that there doesn’t seem to be an option to export the table generated by it.Does anyone know of any workaround or alternative solution? Back when I was using CCPM, it was possible to export this data.Thanks in advance!

Hi everyone,I’m exploring ways to improve real-time communication in process workflows, especially for critical events like payment failures, delivery delays, OTP verification, or approval escalations.Currently, most setups rely on email notifications, but I’m considering using an SMS platform to ensure faster delivery and higher open rates for time-sensitive alerts.For example:Sending automated SMS alerts when an SLA is breached OTP or verification messages during user actions Delivery or transaction updates to customers Escalation alerts when a process is stuckHas anyone here tried integrating an SMS platform with Celonis (via APIs or external systems)?Also curious about:Best way to trigger SMS from Celonis (Action Flows / APIs?) Handling delivery reports and retries Managing high-volume messaging (A2P / bulk SMS use cases) Ensuring compliance and avoiding spam filteringI came across this while researching SMS platforms: https://almuqeet.net/products/sms-platform — does something lik

Hi everyone ,I noticed that the Celonis Free Plan and Academic Alliance are no longer available for new users.After completing sign-up, logging into the Celonis Accounts page shows only the following applications:- Celonis Academy – Become a Celonis expert now- Celonis Community – Your place to exchange, connect, and grow- Celonis Customer Support Center – Need help? Ask questions, get answers, report issues- Celonis For Consulting – Celonis For Consulting HubNo actual access to the Celonis process mining platform is provided.The Celonis website still promotes "Try for Free" everywhere, but there is no way for new users to trial the platform at this moment.Is this a temporary glitch or has the Free Plan been permanently discontinued for new users?  Is there an alternative way to access the platform for a POC?Curious to hear from the community!Best Regards,Bhaskar Rambala

Hi all,We currently have our extensive process model library in Bizzdesign. As more and more processes are also added to Celonis we would like to be able to connect to Bizzdesign from Celonis to be able to import process models and run conformance checking analysis against them.I cannot find anything however about connecting these two systems. Does anyone have more information, ideas or insights to share?

Has anyone experienced this issue with the model-first approach?We’ve connected to CPM and mapped the CPM events to the corresponding events in the event log. However, after completing the mapping, PAM gets stuck in perpetual loading.To reduce data volume, we applied global filters in KM for:Cleared documents only Latest 365 days based on document dateThe issue still persists. Has anyone faced a similar, and what steps did you take to resolve it?

I am trying to build a benchmarking view so users can compare two different configurations of filters applied to the process. These filters can have different nature: process filters using process explorer, business attributes with dropdown components, etc.I already achieved this in the past using legacy views. I just created an aux view that I embedded twice in a parent view, making sure that the filters did not propagate from one to the other. This was super helpful, since the embedded views even had an upper panel that showed what filters were applied in each benchmarking side. As you can see, no variables were being used.I am now trying to build the same thing in the enhanced views, but I am not able to do it since the embedded views option is not available anymore. I did an attempt using modules, even with different knowledge models, but it did not work as expected.Is there a way to achieve this? Thanks

Hi, I’m trying to Create records in knowledge modelThis is so that I can connect this record in my Power BIHowever, when I try to create one, I’m not able to create attributes I can see the table output belowBut when I try to save this, it says Invalid PQL.I’m new to Celonis. Is there a syntax I have to maintain? 

We are planning to work with one of our customers to show case Celonis dashboards that we have created.  We need to get a NDA signed between our customer and Celonis, after which we can use their data for Celonis Dashboards. Upon reaching out to our Partner Manager, he provided us with the process that firstly involved registering the opportunity in partner portal (https://www.celopeers.com/s/partner-register-opportunity) and provide the customer name and contact person. When we tried registering we are getting the attached error, can you guide us on how to register the customer in the portal ?

I created a ‘Status change’ event in OCPM and I can’t establish an order for the events that have the same timestamp. The script looks like this (I simplified it to be easier to understand):SELECT DISTINCT 'MeldungGeneralEvent_' || meldung_objects.QMNUM || JCDS.STAT || JCDS.UDATE || JCDS.UTIME AS "ID", 'Meldung_' || meldung_objects.QMNUM AS "Meldung", 'Meldung Status Changed' AS ActivityName, COALESCE(SS.TXT04, US.TXT04) AS ActivityStatus, CAST(JCDS.UDATE AS DATE) + CAST(JCDS.UTIME AS TIME) AS "Time", CASE WHEN COALESCE(SS.TXT04, US.TXT04) LIKE '%EGPR%' THEN 33 WHEN COALESCE(SS.TXT04, US.TXT04) LIKE '%MMAB%' THEN 34 ELSE 32 END AS Sorting,FROM meldung_objectsTo give an example, I select only the activities for Meldung number “748291035”:The way I want my activities to be ordered is like this:Time Sorting Alphabetical order for ActivityStatusSo the order to be: MOFN, UGPR, MAUF, MIAR, EGPR, MMABFirst, I tried to use the Sorting column in the Knowledge Model, where I

Is it possible to update package dependencies automatically (via pycelonis, action flows...)? My base knowledge model is extended in multiple different packages and I would like to automatically update all extension KMs.

Is is possible to pass the changes of the Knowledge Model to another copy of it in the different Package or Space? Via the option dependencies I didn't manage to do it. Thanks for the hints!

I’m currently facing a challenge with copying objects and events created in one data pool to another data pool.How can this be done efficiently without recreating everything manually? Is there a recommended or best‑practice approach to reuse objects/events across data pools? Any tips to ensure consistency and minimal rework?If you’ve solved this before or know a better way, I’d really appreciate your insights. Thanks in advance!