Product Q&A

Hi all, I want to pulling data from a knowledge model through the following code ... space = celonis.apps.get_spaces().find('Default')package = space.get_packages().find('Knowledge Model Test')knowledge_model = package.get_knowledge_model('999-automation-rate-bw-download')content = knowledge_model.get_content() But I get the error "PyCelonisPermissionError: You don't have permission to perform 'GET' ", even I have set all possible permissions (for "Space" / "Package / "Analysis").Any ideas which permissions are missing. Unfortunately the article below does not help me here. Thanks in advance,Best,Jonas 

Are there any use cases whereby Celonis was used before an orginisation implemented an ERP like SAP? In other words, how can an organisation use Celonis to prepare for SAP implementation?

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Hi, we have an on-prem extraction server with a working uplink connection and working SAP/JDBC connections running.When we try adding a new DB connection, we receive this error message:"Connection test failed, please check the Data Connection's configuration and ensure that the system is running: Extractor responded with an internal error" This is hard to troubleshoot, since the service is definitely running and working. Any idea on what might have gone wrong here? I can rule out a port error, as I can force this one by changing the port of an existing DB-connection. Thanks for your help in advance!

Hi Team, How to attach pdf and csv to a single mail using action flow?

Hi all, With Automation Skills, it is possible to update an Augmented Attribute with a dropdown list using Actions. The action button triggers an Automation Skill which updates the Augmented Attribute. I would like to migrate this action from Automation Skills to Action Flows, but I'm unsure about how to include dropdown values in an Action Flow. Anyone that knows how to do this? Thanks,Teun

Hello friends! :) I have a bar graph with ROUND_MONTH("ACTIVITIES"."EVENTTIME") set as a dimension and a requirement for it to display the following: -For each month, we want to get a difference of new cases between said month and the previous one-It would be ideal to also get a percentage change compared to the previous month. Have you guys ever dealt with something like this? It seems simple enough, but I've been scratching my head with this one. Thank you for your help in advance!

as I know that Case Explorer is extracting raw data from a data table and display. If I want to change the data that is display or view originally to other data for example the order is showing username but I want to change the way it display in the Case Explorer , what are the good practices that I can try?   Any advice or suggestion would be much appreciated.

Joining between different data sources are possible in global data jobs, e.g.  select *from <%=DATASOURCE:MDT_100%>.EKPO A join <%=DATASOURCE:MDT_200%>.EKPO B ON ... But is it possible to join each other within the scoped data jobs (MDT_100, MDT_200), that means Scope MDT_100:select *from EKPO A join <%=DATASOURCE:MDT_200%>.EKPO B ON ...

Hi Everyone!, I am working on create a few automatizations for a company. Basically, I need to build action flows that will send reports when the invoices reach 31 and 91 days. I did a query of the data, but it's not taking the filters. Can anyone advise?

We are looking for a way to capture orders that are not shipping FIFO. Any ideas on the best way to tackle this use case?

I can count the connections or display an average but not display the total wait time for the entire cases. I can have a huge average but the total number of connections might be very small, or the opposite. So I'd like to see them combined (multiplied) to have an overall view. How do I do that ?

HI ,I am facing the issue with file uploading , when I have upload the csv file after that in map the data section there is no content visible for me . attaching the snap for the same. 

Hi all, I'd like to calculate ​average duration of the time on a each activity. Does anybody know how to do that? I assume this calculation logic below works but its not so smart.Assumption: we have activity A, B, C, and D. (sum of time spent A to B, A to C, A to D) divided by (Count of A to B, A to C, A to D)... My question is, Does celonis has such as functionality?Can we count the number of case ? (Bold part) Thanks   

Hello, I am trying to calculate a kpi that represents the number of average daily recallers (i.e., people who call more than once in the same day).The information is all in the same table, and I calculated the users (ID_Telefono) who for each day (ROUND_DAY(starttime)) made more than one call (UniqueID). The calculation was done with a CASE WHEN.To get the daily average, I divided the result by separate counts of the days available to me (ROUND_DAY(starttime)). (SUM (CASE WHENPU_COUNT(DOMAIN_TABLE("xcally_clean"."ID_Telefono", ROUND_DAY("xcally_clean"."starttime")), "xcally_clean"."uniqueid" )>1THEN 1END))/(COUNT(DISTINCT(ROUND_DAY("xcally_clean"."starttime")))) The problem is that the result is wrong. If I calculate denominator and numerator separately and divide them, I get 61, while if I leave the formulas on celonis, I get 142.There is no common table problem because all the information is on one tab

Building a flow counter or action flow termination´in order to prevent multiple flow executions. Hi all,I am constructing an input checker that checks if a list is empty or not before executing a Skill that sends it out in an Email.It is supposed to wait (sleep) and repeatedly load (Get Rows) the input till it is not empty and then send it out once. As a way to prevent a double execution i´m trying to create a flow counter that filters the flows if the list has been loaded with content and already sent in order to prevent multiple executions. Sadly incrementations of the counting variable only work along a single flow. Is it possible to create a variable that is globaly increased? Or a method/tool to terminate the action flow the moment a specific execution skill has been used? Alternatively I would have to build a router that filters if there is a first item in the list or it is empty and stops the moment it is filled.

what is the difference between package variables and runtime variables and what would be best use case to use them?

Is it possible to read the data of a table that we have extracted from a source system using celonis as a CSV file in the Machine Learning workbench using python.

Could you please fill in the document attached so that we have better knowledge of the type of tests and the outcome of the tests/ residual anomaly/list of requirements (…) you execute on the standard solution (prior to BioMerieux customization)? We would like to leverage the standard tests executed by Celonis and reduce redundancy on our extend.Could I rely on your feedback by the end of this week?

Both links below provide supporting information; however, there's no specifics around the String value types (i.e., any comparators featuring the "TEXT_..." command) nor is it clear how these get triggered and applied to a KPI List component, despite the chart noting its applicable. To clarify, I am trying to edit the style features to the text (e.g., textColor: using HEX code and fontSize:), specifically belonging to a KPI List component (e.g., it's title and/or heading). I have already created the 'DISPLAY_RULE' as a Custom Object within my Knowledge Model, and then selected the rule again within the KPI List Styling rule settings, but no luck. If a Celonis Employee reviews this, please refrain from sending these links as I have already reviewed these prior to raising this question. https://docs.celonis.com/en/knowledge-model---custom-objects-and-custom-attributes.htmlhttps://docs.celonis.com/en/display-rules-and-icons.html Thanks in advance.

Hi, I just would like to know this data job alerts setting is personal one and need to set by each user? or can we use user group to send those notification? https://docs.celonis.com/en/data-job-alerts

Hello celopeers. We are using a bar chart graph to display the distribution of cycle times. Cases with a specific cycle time are classified into the corresponding bucket. The feature was used a lot by our business users - however, inverse selection is no longer applicable. Do you maybe know why it is not working?

With kpiParams I should be able to give it's parameters (in this case a view variable) but I just get that errorSame sintax with a kpi list works fineSame table inside an analysis works fine too