Product Q&A

Currently, I am doing the “Introduction to Studio Assets” . Everything worked fine, until now. During the creation of a process copilot, described here: https://academy.celonis.com/learn/course/introduction-to-studio-assets/introduction-to-studio-assets/introduction-to-studio-assets?client=partner&page=11 I ran into a problem.I activated the AI, started creating a process copilot (aas described in the training, see link) and finished step 1 “AI instructions”  (selecting the knowledge model and the task as described). Now I’m in step 2 “Knowledge Input”. The training says that I have to select a metric. So I clicked on “add metric” and tried desparately to select one. Now, according to the video, a list of metrics should appear. But this does not happen. I see no list of metrics and therefore I cannot select one! What can I do to finish the “Introduction to Studio Assets”?

We have extended several of the Celonis Catalog perspectives. As a result, we now have Data Model Loads for both the original perspective (e.g., perspective_celonis_AccountsPayable) and our customized version (perspective_custom_AccountsPayableExtended).For our operational use, we only need the extended version. Therefore, loading the original Celonis perspective is unnecessary. However, these automatically created Data Model Loads cannot be set to Enabled = false.Question:How can I deactivate or exclude the automatically generated Data Model Load for the standard Celonis perspective within the ocpm-data-job—without deleting the entire perspective?Any guidance or best practices would be appreciated.

Hello, I need to pull around 1 million records from a table in DM and create CSV for a weekly automated report. As of now I am using GET_ROWS module but it has limitation of 100K records. Can someone suggest the most optimal way to handle or bypass this constraint and create the csv?

Hi everyone,I’m exploring ways to apply process mining concepts to analyze performance and user interaction flows in a small digital product, and I’m curious how others here approach similar use cases outside of traditional enterprise processes.In my case, the product is an interactive application where user actions (inputs, retries, session restarts, drop-offs) generate a high volume of short-lived events. While this isn’t a classic order-to-cash or procurement process, the challenge feels similar: identifying where friction, delays, or bottlenecks occur in real usage flows.Some of the questions I’m currently working through: How to best model non-linear user journeys where loops and retries are expected Whether it makes sense to normalize event logs when actions happen in milliseconds rather than seconds Techniques for identifying performance-related drop-offs using event sequence analysis How others distinguish between “expected variation” vs actual inefficiencies in highly in

RFC Module 3.9 (2024-08-19) With the 3.9 version of the RFC Module, there's no need to create a directory on the SAP file system to store extracted data temporarily. The new extractor uses a staging table within the SAP application database for this purpose. This updated architecture offers a simplified setup and improved reliability. For more information, see RFC module.

Hello, I’m creating an Excel file via an Action File. This Excel file should contain different worksheets (aggregated by business year) and should then display the data per year per worksheet.Is this possible via Action Flows?Meaning I have a list of data with different dates and the dates should be aggregated by business year, so you would have in the file different sheets for e.g. 2026, 2025 etc. Thanks in advance! BRJulia Bauer 

Hi all I am currenlty investigating very basic Visualizations in Process Explorer.Ultimately I want the User to be able to include/exclude Activities in a matter where they are actually excluded form the the Directly Follows relations which are the edges of the graph.  as a minimal example lets say I have only Act A, Act B and Act C and only one case with variant A->B ->C. If B gets deselected I want the process explorer show to show A->C then. The existing Graph Control Panel only hides the activities so it would actually remove B and A->B and A-> and no data remains. I just stumbled across the REMAP VALUE (Activitycol, ('B', NULL)) PQL which would allows me to create a second event log in KM where I can then do the REMAP but only preemtively and hardcoded. I want the user to give some degree of freedom and customization the dashboard to select either a whole Event Log to be used (then I would just prepare 2 or 3) or actually do a select on the activities itself

Hi all,i got a strange issue. In view → table, i can see value “-” in column ‘Region’.However, when I try to search it in column search dialog , i can’t find it.The datasource of this column is coming from a customize excel sheet.  Can anyone help on this issue ?

Hello together,is there a way to (re-)load the data permission table automatically? Currently, it seems like that setting up a data permission table is only possible by manually clicking on the button ‘apply permission table’. I wonder if there is the possibility to schedule the load to automate this procedure.Has anyone experienced this problem and found a solution for it?Thanks! 

Hello Community,I am working in Celonis Studio- Views Asset where in one of the tabs i am adding a button that i want to use for navigating between Tabs.I tried the “Open linked View” option and yet it doesn’t seem to save and nothing happens when testing it. Any Advice please ?Thanks

Hi Community,I’m working on an individual custom project (not based on any default Celonis template) and I’m facing an issue where no data is visible in Process Explorer, even though the data model and configurations appear to be correct. I’m looking for guidance on advanced or non-obvious checks specific to custom implementations.Project context This is an individual project No default Celonis template is used All event logs, case/object tables, and views are created manually What is already verified and working ✅ Event data is successfully loaded into the data pool ✅ Transformations execute without errors ✅ Data is visible in table preview after transformation ✅ Activity column is correctly configured and cross-checked ✅ Event-to-case (or event-to-object) relationship is correctly established ✅ Case/Object ID is present and populated ✅ Data model is published successfully The issue Process Explorer shows no cases / no activities No explicit error messages are displa

Hi all, I am wondering about how to best setup the user permissions for my end-users of a package.I have two different groups of end-users (=Groups in admin & Settings panel). First one is a huge group of plain normal endusers who should have read access to a myrad of assets within the package lets call them “Read Users”.Then I have a single special “Settings View” which is used to set and edit specific Augmented Attributes which steer the. The editing of said augmented Attributes shall only be done by a small group of higher privilege “Admin Users”.see minimal example: I would prefer to give Read Users access on Package level as there are 30+ different assets they need access to. But I need to exclude them from editing the settings in “Settings View”. I can imagine that this is a common setup/permission issue. Do you have any ideas to tackle this other than doing permissions for each and every view one by one? 

One of my customers is asking for a detailed comparison of features between Celonis and Signavio. Can any one provide a link or document regarding this please?

Working with a dataframe activity table in Python I export the file in parquet format for efficiency reasons. However, when I load the file in Celonis it doesn't recognise the timestamp in the proper format but as a string. Can anyone tell me why this error is happening? Thank you very much. Thanks a lot.

Hi community.I have a question regarding WORKDAYS_BETWEEN function, currently, I’m trying to get the number of workdays between the creation date of a ticket and its current date, according to Argentine calendar. This is the PQL I have so far.WORKDAYS_BETWEEN ("XXXX"."fields$created",TODAY(),  FACTORY_CALENDAR(            "FACTORY_CALENDAR_ARGENTINA"."START",            "FACTORY_CALENDAR_ARGENTINA"."END"        ))For some reason, the PQL doesn’t return any results for any case. I tried this calculation with other functions like DAYS_BETWEEN instead, and it works. However, I need to take into consideration only the Argentine workdays.I’m not sure if WORKDAYS_BETWEEN supports the TODAY() functions. Has anyone faced a similar problem? Best!

Hey, my goal is to setup a line chart that is showing the “open tickets by time”. The issue is that the status of the ticket is changing in the db, means i cannot say: Last week I had 20 open tickets (because the status of these “old” tickets changed already to closed and not open anymore), this week i am having 14 open tickets → trend is great. Do you have an idea on how i can establish such a graph? Maybe over the activity table or with somehow backups?

Hello !I’d like to rename the labels of my task attributes without making any changes in the KM.Do you know if this is possible, and if so, how to do it?Thanks in advance for your help !Best regards,Cisse 

Hello, I have an issue with a large number of Action Flow connections being saved under every analyst’s account, and wonder if it is possible to remove them, so that every analyst will only have 1 connection (via their API key) associated with the Action Flows. If it is unclear what I mean, under some Action Flow module (e.g. Query Data), there is a list of connections that you can use to get the module working, which I am trying to delete and establish only 1.  

Initially I had four attempts to complete the Rising star technical assessment. I failed in the first two attempts of the first section. Now it shows 0 attempts remaining.I have competed all other sections.Please guide me how to restore those attempts.

Hello everyone,I need your help with the Email connection settings in Actionflow. For a connection that has already been created, I would like to check what settings were configured. Where can I verify this?   

Is it possible to embed an image (customer logo) in an Action Flow Outlook email body?I read the related topic “Action Flow-Screenshot of an analysis as image in a mail body” but that thread has been inactive for ~ 1yr and it does not appear it was successful. The Outlook module also has its own nuances to it (text body content vs html...).Thanks

Hey, I am curently working on creating a dashboard for employees as a view where they can simultanously write back to each line in a custom “comment”-column. Basically the inline editing function from the new Views.Sadly I want to do this for a rather large data model.  Is there a way to have inline editing or something similiar for bigger tables that exceed 30M Rows? Or can I put some sort of filter on that table in the front end to minimize the rows below 30M. Or does it have to be in the back end? Thank you!

Hi,I would like to use the new augmented attributes available in the “Augmented Attributes” section of the Knowledge Model in a legacy view.Do you know if this is possible? If yes, how can I do it? Thanks in advance for your help !

Hello All, I have a use case that is currently using Skill send Email by Celonis.However 100 mails limitation is starting to cause trouble.Using actionFlow and without using connexion and Skill, is it possible to send email from Celonis Without limitation ?If Not how to bypass this limitation on Action Flow ?