Product Q&A

Hi everyone,I’m currently reviewing our extraction setup for Accounts Payable (AP) data and would love to hear from others about best practices that have proven effective across different organizations.Of course, I fully understand that every company’s landscape, compliance requirements, and data models are unique. Still, I believe there are common patterns and techniques that tend to work well in most AP extraction scenarios. I’d be very interested in your experience around the following topics:Extraction FrequencyHow often do you typically run delta extractions for AP (e.g., hourly, daily, near‑real‑time)? How frequently do you schedule full loads?Delta vs. Full Load StrategyWhich tables do you usually extract in full, and which ones are better handled via delta? Do you rely on timestamps such as creation date or change date for deltas?FiltersWhich common and robust filters do you use to reduce data volume without losing relevant AP data? Examples: company codes, fiscal years, docume

Hello everyone,When a filter is applied (e.g., for a specific source system or company code), other filters still display values outside the selected scope with 0 values.Is there a way to hide these values completely instead of showing them as 0?  

We can update augmented attributes via an Action flow, but is there a way to mass-update directly from PyCelonis?

Hello Celonis Team,one question to the Intelligence API. We want to use the intelligence API to extract and reuse date with other systems.Currently my developer is struggling with the pageSize Limit (Max. 50). When we have an high amount of selected records e.g. 1000+ he must loop over all pages the get the data in his 3rd party data pool.The question is: Is it possible to disable the pageSize Limit. So when the result are 10000 records, I want to have this 10000 records on one page.One further question is regarding how to hand over data to the Intelligence API. I learned I can the params kpi and data to select the data from the knowledge model.However, I have discovered that I can also manually create records in the Knowledge Model and consolidate data there. I can also the this manually created record within the Intelligence APIMy question: Are manual created records in the knowledge model still a supported feature in Celonis or Legacy? I ask because its currently not possible to use

Hey Celopeers, I want to create a Table within a View wihich contains 4 columns. One Column is the Dimension Column (Gives 15 Rows). In one column the numer of invoices for the current month are counted. In the other column the number of invoices from the previous month and in the last column the number of invoices for the month before last.  The user want to have the coulmn names in the format "YYYY/MM" and the column names should be dynamic, so that in the new month the column names are updated automatically. We are using the Knowledge Model - View Technology and no analysis. I also thought of using a chart diagramm, but the users require a table. I tried some things, but nothing worked. So if somebody knows about how to create dynamic columns I would be very thankful for your help :D  

Does the Celonis Action Flow Outlook module support embedding a WebP image file in the HTML? If yes, can someone share an example of the html code to do this. I was successful in embedding a .png image file in the HTML code in the Action Flow Outlook email. However, the company logo on their website is a WebP image file and when I tried to embed the WebP file in the HTML, it did not work.

Hello Everyone,I have a scenario where I need to calculate the automation rate of a process. However, there is a specific condition: I need to exclude all activities that occur between the Approval Task Start and Approval Task End. These approval segments may appear multiple (N) times throughout the entire process.Please let me know if you have encountered a similar situation before or if you have any recommended approach for handling this type of exclusion logic.

Hallo Celonis support, We have implemented Celonis RFC Module and Extractor on our SAP ECC system by importing Transport AI1K901056. Since 2023, we have discontinued Celonis license. How can we get the RFC Module Deletion Transport and clean all the cached datas ? On our SAP system, following Celonis packages are installed:  /CELONIS/CLTM                 Celonis Changelog & Trigger Ma /CELONIS/CL_DATA_EXTRACTION    Celonis change log extractions /CELONIS/CONTROLLERS           Celonis Controller for Extract /CELONIS/CORE                  CELONIS CORE UTILITIES /CELONIS/DATA_EXTRACTION       elonis Data Extraction /CELONIS/EXT                  Celonis extensions /CELONIS/EXTRACTOR             Celonis Extractor /CELONIS/IF_RFC                Celonis RFC Interface for Extr /CELONIS/RP_BG                 Reports for processing in back ZCELONISCL                    Celonis Change LogsAs an old customer, any support from Celonis will be highly appreciated. Thank you and best regardsTashi

Dear Celonis Community,in the documentation for the Process CoPilot, there is the section “Documents” for which I can’t find any documentation. https://docs.celonis.com/en/knowledge-input.html Is there any documentation about how to apply this new input of knowledge (e.g. PDFs or images) and how it synergizes with the data from the records/knowledge model? Best regards and many thanks in advanceJan 

Hi everybody,I’m hoping to get some help/ additional information from you.I intend to start using the Weekday calendar option in order to get more precise throughput times in Celonis Studio. I understand that, in Data - Data Integration - Data Models I need to select the respective Data Model, select the Calendar tab, toggle on the “Use calendar options” on, select “Weekday calendar and then select working day and enter start- and end-time for them.My question/concern relates to the information that times are in UTC. This could be an issue, since activity timestamps in the activity table within this model are all in AET/AEDT. How do I deal with this?I look forward to hearing from you. Thanks.Kind regards, Vladimir

Currently, I am doing the “Introduction to Studio Assets” . Everything worked fine, until now. During the creation of a process copilot, described here: https://academy.celonis.com/learn/course/introduction-to-studio-assets/introduction-to-studio-assets/introduction-to-studio-assets?client=partner&page=11 I ran into a problem.I activated the AI, started creating a process copilot (aas described in the training, see link) and finished step 1 “AI instructions”  (selecting the knowledge model and the task as described). Now I’m in step 2 “Knowledge Input”. The training says that I have to select a metric. So I clicked on “add metric” and tried desparately to select one. Now, according to the video, a list of metrics should appear. But this does not happen. I see no list of metrics and therefore I cannot select one! What can I do to finish the “Introduction to Studio Assets”?

We have extended several of the Celonis Catalog perspectives. As a result, we now have Data Model Loads for both the original perspective (e.g., perspective_celonis_AccountsPayable) and our customized version (perspective_custom_AccountsPayableExtended).For our operational use, we only need the extended version. Therefore, loading the original Celonis perspective is unnecessary. However, these automatically created Data Model Loads cannot be set to Enabled = false.Question:How can I deactivate or exclude the automatically generated Data Model Load for the standard Celonis perspective within the ocpm-data-job—without deleting the entire perspective?Any guidance or best practices would be appreciated.

Hello, I need to pull around 1 million records from a table in DM and create CSV for a weekly automated report. As of now I am using GET_ROWS module but it has limitation of 100K records. Can someone suggest the most optimal way to handle or bypass this constraint and create the csv?

Hi everyone,I’m exploring ways to apply process mining concepts to analyze performance and user interaction flows in a small digital product, and I’m curious how others here approach similar use cases outside of traditional enterprise processes.In my case, the product is an interactive application where user actions (inputs, retries, session restarts, drop-offs) generate a high volume of short-lived events. While this isn’t a classic order-to-cash or procurement process, the challenge feels similar: identifying where friction, delays, or bottlenecks occur in real usage flows.Some of the questions I’m currently working through: How to best model non-linear user journeys where loops and retries are expected Whether it makes sense to normalize event logs when actions happen in milliseconds rather than seconds Techniques for identifying performance-related drop-offs using event sequence analysis How others distinguish between “expected variation” vs actual inefficiencies in highly in

RFC Module 3.9 (2024-08-19) With the 3.9 version of the RFC Module, there's no need to create a directory on the SAP file system to store extracted data temporarily. The new extractor uses a staging table within the SAP application database for this purpose. This updated architecture offers a simplified setup and improved reliability. For more information, see RFC module.

Hello, I’m creating an Excel file via an Action File. This Excel file should contain different worksheets (aggregated by business year) and should then display the data per year per worksheet.Is this possible via Action Flows?Meaning I have a list of data with different dates and the dates should be aggregated by business year, so you would have in the file different sheets for e.g. 2026, 2025 etc. Thanks in advance! BRJulia Bauer 

Hi all I am currenlty investigating very basic Visualizations in Process Explorer.Ultimately I want the User to be able to include/exclude Activities in a matter where they are actually excluded form the the Directly Follows relations which are the edges of the graph.  as a minimal example lets say I have only Act A, Act B and Act C and only one case with variant A->B ->C. If B gets deselected I want the process explorer show to show A->C then. The existing Graph Control Panel only hides the activities so it would actually remove B and A->B and A-> and no data remains. I just stumbled across the REMAP VALUE (Activitycol, ('B', NULL)) PQL which would allows me to create a second event log in KM where I can then do the REMAP but only preemtively and hardcoded. I want the user to give some degree of freedom and customization the dashboard to select either a whole Event Log to be used (then I would just prepare 2 or 3) or actually do a select on the activities itself

Hi all,i got a strange issue. In view → table, i can see value “-” in column ‘Region’.However, when I try to search it in column search dialog , i can’t find it.The datasource of this column is coming from a customize excel sheet.  Can anyone help on this issue ?

Hello together,is there a way to (re-)load the data permission table automatically? Currently, it seems like that setting up a data permission table is only possible by manually clicking on the button ‘apply permission table’. I wonder if there is the possibility to schedule the load to automate this procedure.Has anyone experienced this problem and found a solution for it?Thanks! 

Hello Community,I am working in Celonis Studio- Views Asset where in one of the tabs i am adding a button that i want to use for navigating between Tabs.I tried the “Open linked View” option and yet it doesn’t seem to save and nothing happens when testing it. Any Advice please ?Thanks

Hi Community,I’m working on an individual custom project (not based on any default Celonis template) and I’m facing an issue where no data is visible in Process Explorer, even though the data model and configurations appear to be correct. I’m looking for guidance on advanced or non-obvious checks specific to custom implementations.Project context This is an individual project No default Celonis template is used All event logs, case/object tables, and views are created manually What is already verified and working ✅ Event data is successfully loaded into the data pool ✅ Transformations execute without errors ✅ Data is visible in table preview after transformation ✅ Activity column is correctly configured and cross-checked ✅ Event-to-case (or event-to-object) relationship is correctly established ✅ Case/Object ID is present and populated ✅ Data model is published successfully The issue Process Explorer shows no cases / no activities No explicit error messages are displa

Hi all, I am wondering about how to best setup the user permissions for my end-users of a package.I have two different groups of end-users (=Groups in admin & Settings panel). First one is a huge group of plain normal endusers who should have read access to a myrad of assets within the package lets call them “Read Users”.Then I have a single special “Settings View” which is used to set and edit specific Augmented Attributes which steer the. The editing of said augmented Attributes shall only be done by a small group of higher privilege “Admin Users”.see minimal example: I would prefer to give Read Users access on Package level as there are 30+ different assets they need access to. But I need to exclude them from editing the settings in “Settings View”. I can imagine that this is a common setup/permission issue. Do you have any ideas to tackle this other than doing permissions for each and every view one by one? 

One of my customers is asking for a detailed comparison of features between Celonis and Signavio. Can any one provide a link or document regarding this please?

Working with a dataframe activity table in Python I export the file in parquet format for efficiency reasons. However, when I load the file in Celonis it doesn't recognise the timestamp in the proper format but as a string. Can anyone tell me why this error is happening? Thank you very much. Thanks a lot.