Product Q&A

I have a strange issue while creating copilot. I want the copilot to read data from one table only. The table contains creation date, closure date, case id. While simple questions like created cases in June are ok for the copilot to handle, wekely or daily trend charts are not produced. The copilot can’t extract week or month no from date columns to produce the trend charts. AI services enabled are: Claude 3.7 Sonnet (AWS)GPT 4o (Azure OpenAI) From time to time the copilot get’s frozen while thinking, it can take up to few hours for it to spin without results. Anyone faces similar issues? 

Hi all,I have a question relating to “hygiene” in data pools.In my organisation we use manual data ingestion and upload files into our data pools. Over time, a large number of files and tables was added and created. I’d like to do a bit of house-keeping and remove obsolete/ unused files. How can I do that? I have analyst access.I look forward to hearing from you. Thanks.Kind regards,Vladimir

Hi all, I have a bit of an advanced nut to crack here so any approaches no matter how complex are welcome.To create a nice user experience I want to open another view via a Button (or also via table cell interaction). However a view variable should steer which view to open.Context:I have one table which lists and sorts all type of problems . Its purpose is to get an overview and decide what to work on so lets call it “Overview”. Once selecting a problem more details are needed. Those are driven by the type of problem at hand. Hence I need a way to click “Open Details” and depending on variable it opens and passes variable to “Detail View A” or “Detail View B”.The behaviour I want to achieve is:Click within “Overview” on a Problem of type A → Open “Detail View A”Click within “Overview” on a Problem of type B → Open “Detail View B”If you have any idea on how to facilitate this navigation (maybe via javascript) or

COUNT(  CASE    WHEN PROCESS EQUALS (      "_STD_CEL_AP_ACTIVITIES_TABLE"."ACTIVITY_EN"      EQUALS (("_STD_CEL_AP_ACTIVITIES_TABLE"."ACTIVITY_EN")* to ANY to 'Remove Payment Block' END )    )    THEN      "BSEG"."MANDT" || "BSEG"."BUKRS" || "BSEG"."GJAHR" || "BSEG"."BELNR" || "BSEG"."BUZEI"  END)I haven’t used PROCESS EQUALS before, and I’m finding it difficult to understand its syntax even after going through the documentation. I want to use it in view, so if you have any insights or examples on how to use it, please let me know.

Hi,looking for idea how to manage issue with action flow execution. It results with error message and it is causing action flow to fail. Issue description: Action Flows which updates an augmented attribute fails to execute with error message: “Data Model row doesn't exist or no permission to query” Other information:  Permissions are correct, checked with other users.The reasons seems to be due to missing data in augmented table. The table in data model after being refreshed no longer has a value, for which the action flow tries to update the change in KM. Looks like the augmented table and data model table are desynchronized. Appreciate Your advice.Michał

Hello Community,I have the following “problem,” or am I misunderstanding something here?SAP Example I have an Sales Order (Table VBAK) with 6 items (Table VBAP). On Item has the Category “TAX” (Field VBAP.PSTYV)Within the Knowledge Model I have set an global filter FILTER VBAP.PSTYV NOT IN (‘TAX’)This works as expected and I only see only 5 items when I display the data in flat table or using the count function e.g. COUNT(VBAP.POSNR)But when I use the PU_COUNT Function PU_COUNT(VBAK, VBAP.POSNR) I get 6 items as result.My question here: Is this expected behaviour and does PU_FUNCTION ignore global knowledge model filters? Or is this a bug?

After creating my target model in the Process Adherence Manager, I want to be notified about:Missing events Unexpected events Incorrect event orderWhat is the best way to connect the results from the Process Adherence Manager to an Action Flow, so that I can automatically trigger alerts or follow-up actions based on these deviations?

Hi,I have a defined KPI in my knowledge model to calculate the median throughput time for my process: MEDIAN (CALC_THROUGHPUT ( CASE_START TO CASE_END , REMAP_TIMESTAMPS ( "CONSUMER_APR_ACTIVITY_TABLE"."EVENT_DATE" , DAYS ) ))I’d like to be able to compare median throughput times for all cases and only for cases which include a certain activity (for example: PENDING). I’d like to use either a table or a bar chart for this comparison.What would be the best way to achieve that, considering that table filters apply on all columns? Can I introduce another KPI which will determine the median for cases which include PENDING only? If yes, how can I do that?I look forward to receiving advice. Thanks.Kind regards, Vladimir

Hi,Shall we consider Production Order Journey as Work Order Journey.   

It would be helpful to allow admins to “View As” an end user in Studio/App interface, so that we could verify the permissions interactions from that user’s perspective. 

Hi, I would like to know if it is possible to update a custom field for an issue in JIRA via action flows. I was checking the documentation, and it seems that it is only possible to update certain standard fields. Does anyone have any experience with JIRA modules?Thanks!

Dear community, I would like to set up a data pool parameter to allow me to switch between test and prod environment? So I would need two global variables for my data jobs:var_data_source: to allow me switch between test schema and prod schema var_table_name: to allow me when creating table to add _test at the end of the table nameI have only found the way to create parameters in EACH data job under transformation and refer to the data pool parameter. Is there a smarter way? I am still using the data integration (not OCPM). Thanks a lot!   

How can i enroll for introduction to process mining course. I do not see the enroll option….

はじめまして。Celonisのバリアントエクスプローラーのエラーについて、投稿いたします。現在、View内に設置したバリアントエクスプローラーを開くと以下のエラーが発生します。・直接開いた場合　Variant Explorer [id:variant-explorer-531a92c8-92cd-4f1f-a10e-86a23a3ae35c]: Invalid PQL query. VARIANT: The specified activity column ["_CEL_PGM_WLM_VE_ACTIVITIES"."ACTIVITY_EN"] contains 36487 distinct activities. However, this component only supports 32767 distinct activities. Please review your PQL statements in the Knowledge Model and in the View YAML filters.原因と対応策について、ご意見いただけないでしょうか。よろしくお願いいたします。　

Using Intelligence API, how to get to the pql statement behind the filter

Hi everyone,I'm doing my master's thesis focusing on the user experience of dashboards in process intelligence platforms.If you use Celonis dashboards as part of your day-to-day work, you’re exactly the kind of person I’m hoping to hear from!I’d be super grateful if you could complete my survey.It takes about 10 mins, and your input would really help support my research 🙏Thank you so much in advance 😊 And feel free to pass it along to anyone you think might be a good fit!

Hello,I’ve just finished the OCPM training. In there you create objects with multiple object to object relationships and events with multiple object to event relationsships. So e.g. the object “Expense” has a relationship to the “Report” object and the event “Approve Report” has multiple relationsships, e.g. to the object “Expense” and “Report”. The resulting Process Explorer can be seen in the right picture. As another test, I’ve duplicated the events and deleted all but one event to object relationsships. So each event has only one relationsship to one object. When displaying a Process Explorer with this Event Logs (see left picture), I get the same result as with multiple event to object relationsships. Also when filtering on tables with data from the source systems, i get the same filtered results on each of the Process Explorers.Am I missing something or what are the benefits of multiple event to object relationships? 

Hi There,We’d like to integrate our Celonis (SaaS) solution to one of our other cloud applications (ServiceNOW) using the other application’s REST API. We need to deploy a VPN for this integration to ensure secure communication. Does Celonis SaaS (or the underlying platform Azure/Amazon) provide a means for deploying a VPN? e.g. Azure VPN Gateway or AWS Transit Gateway Kind Regards, Seamus

I have 2 different data source and initially i build my objects and events in one data source and next i have expanded it to other data source. When i made changes and published to development the perspectives have failed and this had impacted the views that are built on Production perspectivesOnce the issue is solved with perspectives the views are again back to normal is there any link between test perspectives and production perspectives. 

Hi team,I’ve solved duplicates in Object table, Object Change table and Events tables with ROW_NUMBER() OVER (PARTITION BY A."CASE_KEY") meaning each row is unique, and still I receive the below error from Celonis: The data model contained joins that could not be executed in the user-defined direction due to duplicates in the dimension table. Please review the foreign key connections in Data Integration. The joins of the following tables have been executed successfully in the reverse direction: [Event table]1 --> N[Object table] Does someone have any idea on how to solve it?When there are duplicates on both tables, the model doesn’t even upload. In this case the duplicates seem to be in the Dimension table (I assume, is this the object table?) and therefore the model has been uploaded, but I’m not sure all the connections

Hi everyone, We have several ABC Classifications that we need to implement in Celonis and I’m simply curious:Why is the ABC classification resulting in a 1, 2, 3 ranking? I’m ending up having to convert to string and remap the values for each classification so that it makes sense for the users and while it’s not a huge issue, I think it would be easier if the function just resulted in A, B, C directly. Is it for efficiency by using integers?  Or does this allow for some further analysis that I’m not seeing at the moment maybe? Best regards,Benjamin

Hello everyone, 👋I’m building an overlay view to show case details, using number as a variable.Currently, the overlay view has a predefined filter like this:FILTER "sc_req_item"."number" = '${number}'; However, I’d like to make the overlay more dynamic — for example, use another variable ${case_table} to replace "sc_req_item" (or even "sc_req_item"."number") so that the same detail view can work for multiple case types, such as Requests, Request Items, and Tasks. Has anyone successfully used a variable for table or column names in a FILTER statement (or found another way to make one detail page work dynamically across multiple case tables)?Any insights or workarounds would be really appreciated! 🙏 Thanks!BR,Xiangxiang

Has anyone experience on connecting Celonis with SAP Business One (BOne)?How easy is the connection? 

Hi,We are currently exploring celonis and would like to understand how can celonis help in application modernization and how does it align to application assessment / reverse engineering. I came across this link: Intelligent Enterprise Modernization | Celonis but was unable to find detailed information in the product documentation.Would really appreciate any lead/reference.Thanks

Hi Team, We’ve signals configured in action engine and have set actions under each skill one of them being “Forward Signal Via Email”. This gives flexibity to signal owner to modify the email body, recepient list,etc before sending/forwarding the signal to anyone. But I wanted to check what will be to from email address for these email and how can change the From email address of that mail as recepient will be respoding to the email and I want that to reach to specific from address I have been setting. Thanks & RegardsChethan Shetty