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Hyperlinks missing in Automation Skill "Email by Celonis"

  • April 9, 2026
  • 2 replies
  • 17 views
nils.höhl
Level 6
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Hi everyone,

 

I’ve got the following Issue:

I have an action flow that queries data and builds up an HTML view in the form of a table for all its entries.

In the end I  trigger a Process Automation Skill to send an email via the “Email by Celonis” action.

 

My hyperlink is correctly tagged with:

<a href="https://url:port/sap/bc/gui/sap/its/webgui?~transaction=*transactionname%20table-field%3Dsalesorder%3BDYNP_OKCODE%3D%2F00%23" rel="noopener noreferrer" target="_blank"> salesorder</a>

 

but in the mail I only receieve the text “salesorder” without the hyperlink.

 

On the other hand when I use the URL as the hyperlink text it gets through with the mail:

<a href="https://url:port/sap/bc/gui/sap/its/webgui?~transaction=*transactionname%20table-field%3Dsalesorder%3BDYNP_OKCODE%3D%2F00%23" rel="noopener noreferrer" target="_blank"> https://url:port/sap/bc/gui/sap/its/webgui?~transaction=*transactionname%20table-field%3Dsalesorder%3BDYNP_OKCODE%3D%2F00%23</a>

but only because my mail client recognized it as a hyperlink.

 

It seems like the <a> tags get removed before the mail is being sent out.

Does anyone know if it is intended behaviour or if there are other ways to solve this?

Best answer by gagan1

Hii ​@nils.höhl 

the email by celonis action inside skills has some strict html sanitization and it usually strips out anchor tags when u pass payloads from an action flow. its a known headache.

the best workaround is to skip the skill entirely and just send the email directly from your action flow using the native email modules like microsoft 365 or gmail. they have a specific html toggle and they handle standard a href tags without stripping them at all.

if u really need to keep the skill setup maybe try passing it as raw markdown but doing the email straight from the action flow is way more reliable and easier to debug.
​​​​​​​
hope this helps out somewhat

    2 replies

    gagan1
    Level 9
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    • gagan1
    • Level 9
    • Answer
    • April 30, 2026

    Hii ​@nils.höhl 

    the email by celonis action inside skills has some strict html sanitization and it usually strips out anchor tags when u pass payloads from an action flow. its a known headache.

    the best workaround is to skip the skill entirely and just send the email directly from your action flow using the native email modules like microsoft 365 or gmail. they have a specific html toggle and they handle standard a href tags without stripping them at all.

    if u really need to keep the skill setup maybe try passing it as raw markdown but doing the email straight from the action flow is way more reliable and easier to debug.
    ​​​​​​​
    hope this helps out somewhat

    Gagan
      nils.höhl
      Level 6
      Forum|alt.badge.img+1
      • nils.höhl
      • Author
      • Level 6
      • April 30, 2026

      Hi ​@gagan1,

      thank you for the reply, that’s kind of what I figured after some more testing.

      It would just have been nice without having to use an external email service. 

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