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Question

403 error for free account when attempting to connect to a data source

  • March 5, 2026
  • 2 replies
  • 20 views
Argova
Level 2
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I just set up a free account. I am an admin in the account.

I created a data pool and then when I click on “Connect to data source” it flashes the dialog box with the connection options for a second and then the screen switches to a 403 error - “oops you’re not supposed to be here”

I checked the permissions on the data pool and the correct permissions are set.

I checked the permissions for the the user (an Admin) and all is correct.

I searched the community but did not see a match.

Any ideas?

Thanks!

2 replies

abhishek.chatu14
Level 11
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A 403 error indicates that you do not have the required permissions to view these details. This can also occur if the account being used is a free account and does not have access to the feature you are trying to use. Please raise a ticket with Celonis Support to request the necessary access.

Argova
Level 2
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  • Argova
  • Author
  • Level 2
  • March 6, 2026

Thanks Abhishek,

I di open a ticket but it still seems odd that a free account would allow the uploading of data by default.
To provide a bit more context, here are the permissions for the data pool:

 

 

Community Code of ConductAccessibility statement