General Product Q&A

MasterplanWhile CoEs are the key accelerator to drive success, daily work might drag you too much into process- and technical discussions. In order to drive sustainable Value a CoE should keep an eye on five complementary streams. The following one pager can be used as template for discussing and managing all relevant streams.Hope it helps, keen to get your views

Hi Team -  I am working on developing a business case to develop a business case at my company. I want to show the value and the business benefits exist in developing a CoE. I understand the value and have a vision on what I want to accomplish with a CoE. Does anybody have a business case or presentation I can leverage in developing a business case to our leadership to getting a CoE established? Any other feedback is greatly appreciated.Best,Paresh

Hello, Celopeers! This is my first attempt at what will (hopefully) evolve into a series best-practice forum posts. If you have any questions about anything I share here, please do not hesitate to ask. I also encourage you to follow along with this post, so please log in to the EMS! In my four years here at Celonis, I've asked (and have been asked) many, many questions about our platform and its capabilities. The top 5 questions I've seen (and continue to see) asked are: Can we establish a connection to source system ABC-123? How do we do this? Is there a step-by-step guide?How can we manage access to our team? Is there a step-by-step guide to setting up SSO?Do we have a PQL function that can do XYZ? Are there examples of function input and output?What are our options for editing a specific component in our analysis?What features of the Celonis EMS are currently available? Can you tell us about them? I'm happy to say that the answers to these questions (any many more which

Hi All, While working with multiple systems and Vertical Scenario (where different steps of a process are tracked in different source systems), do we have any documentation/ best practices on how to set up a data model? The training covers the Horizontal scenario in detail but I couldn't find any material for the Vertical scenario.  Any tips/suggestions would be helpful!!

Hi everyone, I would like to know if there are connectors ready to extract data from the Oracle HCM platform. We´re planning to use EMS to map and analyze personnel moves through positions, including transferences, promotions, demotions, etc. Thanks.

Hi everyone, I created a Chart and face the problem that the expression of the KPI does not fit into the tooltip.   Option 1: Is there a setting to change the size of the tooltip box? Option 2: Alternatively I wanted to limit the characters of the variables. Could you help me to insert a LEFT or RIGHT statement? My syntax does not work. <%= MyVariable %> --> Full text is shown<%= LEFT(MyVariable,10) %> --> Only show the left 10 characters

Hi community,  I created a dashboard and would like to use a variable so that the end-user can easily switch between first-to-first // first-to-last occurrences. Could you help me with getting the syntax right. Thank you!

Is it possibile to receive commercial deck and presentation in Italian?

Anbei die heute bei unserem virtual cocktail gezeigten Folien zu CoE

[Salesforce Extractor - Pseudonymization] Hi guys, assuming that the SFDC extractor is within the celonis cloud, it seems to us that non-pseudonymized data is at least for some period of time brought to the celonis cloud before it gets hashed. If this understanding is correct, would you know for how long would that be storaged (is the non-pseudonymized deleted at some point?) and how can we make sure that this information could not be accessed at all at anytime? Thanks a lot

Hi. I'm starting with Celonis and I was wondering if any of you guys have any suggestions of filters in AP, Cash Discounts that can show the customer the discounts for early payments that he is missing.

Where I can find Celonis installation document? What's the servers architecture to setup for an on premise installation?

Organizations sometimes have a distributed model of process improvement for example there is a central business strategy team and there is also a decentralize line of business operations improvement. who has figured out how to balance this duplication of capability when both want to use process mining and use 2 different tool sets?

After viewing the "Thought Leader Panel: Managing Real Organizational Change: The New Center of Excellence on CoE" I wonder: How to manage standardization and quality control when you support the self-service approach for users to create their own analyses? Besides, offering established templates for it.

What specific Use Case does Celonis provide for FSI?

Did you know that 71% of our strong customers gave us feedback that they have a CoE in place? CoEs are a crucial driver when it comes to spreading EMS across an organisation. What are your experiences?

Success with Celonis: Driving Organizational Change and Building a Center of Excellence Join us at Celosphere and learn first hand how to set up a center of excellence to drive value, assist with governance and steering, deploy and maintain tools, and enable & support users. The session covers a variety of different operating models for how to get to a CoE that is right-sized for your business. The session's speaker is Lars Reinkemeyer, our VP of Customer Transformation and one of Celonis' very first customers at Siemens all those years ago. Under his guidance and leadership, Siemens saved over $10M in process efficiency improvements.  If anyone can advise on the tips and tricks of creating a center of excellence and driving change across your enterprise, it’s him. And he’s on hand to answer all your questions on Celopeers too!  Register here

Today I noticed we moved from the Celonis Community to CeloPeers.com. This needs some getting used to of course. My main question however is if the Celonis Community will be available for archive purposes (e.g. read only), as I found it a valuable resources and it will take time before Celopeers will be at the same level.

That was a really cool and inspiring session by BMW at Celopshere 2020. https://www.celonis.com/celosphere-live/bmw-lessons-learned-a-rollercoaster-ride-to-process-excellence/

Join us for Celosphere! Thought Leader Panel: Managing Real Organizational Change: The New Center of Excellence  

What are the most common Celonis use cases for the Telecoms sector?

By combining the strength of SAP’s in-memory platform with the revolutionary process mining technology of Celonis, Vodafone now is able to leverage its data to get full transparency about how processes are really executed. https://www.celonis.com/success-stories/vodafone/

Celonis helped Deutsche Telekom Services Europe save over €50M by optimizing their Procure-to-Pay process to maximize tactical savings and tackle duplicate payments and cash discount losses. https://www.youtube.com/watch?v=Q0jt9BeNJ0I

The great story how Caixa Geral de Depósitos, Portugal's largest bank, uses Celonis EMS to close execution gaps and make credit recovery much more efficient. https://www.youtube.com/watch?v=BU2hywRAYsk

With Celonis and Splunk, Dell is giving 500,000 hours back to their Sales team. This is just a really great story. https://www.celonis.com/ems/resources/dell/