Product Q&A

What are the use the free plan,

AVG(CASE WHEN "el__activitytable"."ExecutionType" != 'B' AND  PROCESS    EQUALS    START 'e_custom_InitiatePayment' TO ANY TO 'e_custom_AuthorisePayment' TO ANY TO     'e_custom_ReportPayment' then (CALC_THROUGHPUT(CASE_START TO CASE_END,  REMAP_TIMESTAMPS ("el__activitytable"."TIMESTAMP", hours))) ELSE 0 END)    

I don't get any email

We are already using icons in custom attributes, but like to introduce them in another place. From the first implementations we know, that there has been a list of available icons. The documentation (https://docs.celonis.com/en/knowledge-model---custom-objects-and-custom-attributes.html) references a specific Icon list :"Icon: Adds an icon next to the object’s content. This icon must be one of those contained in a specific icon list." However, that list is nowhere available. It consisted of a couple of screenshots (and not all icons worked...). There's nothing... Please help.

I'm supposed to present the same dashboard to several teams. But: each team is only supposed to see their data (identifiable by an attribute). Note: I want to have something like a master view so that I have one single place to make changes, and I don't want to deploy future changes with a copy-paste approach to the team views.Using legacy views I realized such scenarios by extending or embedding views from a master view as team views, setting predefined filters, and giving permissions on object level.

Hi, does anyone know how to not filter certain components? I have filters applied to the entire view, but I would like to not filter certain KPIs (they already have own filter in YAML) and ceratin charts (they already have own filter in YAML).

i find variant explorer very helpful when start to mine a new process. But it seems to be only available in the old analysis component. i wonder why it is not included in the Views ? what is the alternative function in the future roadmap?

Hi Everyone, is there a way to add custom KPI into Process Explorer in View same as we do in Analysis process explorer?

As part of C4C+ team we trigger a bunch of automations (skills & action flows) and it would be good to easily extract the log files so that we have an overview how often certain automations were triggered, how long they took and if they were successful or not.

Hi, What could be wrong here. I want to calculate the Cycle time for the Manual channel (note: all is variables as its for an App) the Manual channels consist of a couple of inputs (e.g. manual channel 1, Manual channel 2 etc. but all chosen in a dropdown writing to variable called Manual_channels)My error message is: ${{agg}} (Case when ${{Payment_Channel}} = ${{Manual_Channels}} Then(  CALC_THROUGHPUT (    ALL_OCCURRENCE [ 'Process Start' ]    TO    ALL_OCCURRENCE [ 'Process End' ] ,    REMAP_TIMESTAMPS (      TIMESTAMP_COLUMN ( ${{activity_table_case_centric}} ) ,      ${{main_time_scale}} ,      WEEKDAY_CALENDAR ( ${{monday_check}} ${{tuesday_check}} ${{WEDNESDAY_check}} ${{THURSDAY_check}} ${{FRIDAY_check}} ${{SATURDAY_check}} ${{SUNDAY_check}})    )  )))  

The table in question is on the 1 side of a 1-to-many relationship, so PU_COUNTs will not work.

Hi everyone, Is it possible to select the next event matching the target process in a view for a case? Thanks and best regards,Sarina

Hello everyone, I am currently calculating the time interval between 2 activities for my department, see formula... TRIMMED_MEAN(CALC_THROUGHPUT(FIRST_OCCURRENCE['toPAS: QT5.2 - Check successful'] TO FIRST_OCCURRENCE['XI release'], REMAP_TIMESTAMPS("T_CEL_AT_HP5"."EVENTTIME", DAYS, MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY)), 5, 5) Now it can and may also be the case that the activities are swapped, how can I then incorporate this option into the formula? TRIMMED_MEAN(CALC_THROUGHPUT(FIRST_OCCURRENCE['toPAS: QT5.2 - Check successful'] TO FIRST_OCCURRENCE['XI release'], REMAP_TIMESTAMPS("T_CEL_AT_HP5"."EVENTTIME", DAYS, MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY)), 5, 5)ORTRIMMED_MEAN(CALC_THROUGHPUT(FIRST_OCCURRENCE['XI release'] TO FIRST_OCCURRENCE['toPAS: QT5.2 - check successful'], REMAP_TIMESTAMPS("T_CEL_AT_HP5"."EVENTTIME", DAYS, MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY)), 5, 5

how to change the profile name

Hi together,we have two environments (different URLs): sandbox and production. What is currently the best way to deploy e.g., Knowledge Models and Views. from one environment to another? I know that copying is possible, but that doesn't seem very elegant and robust to me.One way, I can imagine, is to extend the assets. Is this possible? If yes, what would be thy syntax?BR Michael

Does Celonis EMS has the function to consoliate several applications, with differnt data model, into 1 cockpit view? And also use common feild, such as "Material number", for all those application to dynamicly filter those app in that 1 view?

I want to run a Python script based on inputs from some Celonis data fields. And the output from Python script should again be included in the OLAP table built in Celonis. I have tried to see the Celonis academy resources and celonis documents already, however not able to understand how it should be integrated. (excuse the functional language to explain my query) 

So I basically need the maximum of: PU_COUNT ( DOMAIN_TABLE ( "CEL_ACTIVITIES_SF"."CASE_ID","CEL_ACTIVITIES_SF"."USER_ID"), FILTER_TO_NULL ( "CEL_ACTIVITIES_SF"."USER_ID" )) per case 

Do you know any solution to this problem?  Thank you in advance!

When one create a flag but wants to use variables in the flag PQL, is it possible to use variables? I get errors when using variables and have to convert the variables to KPI's before it works. Is that the correct approach?

My clients have recently requested i download the list of Violations arising from conformance analysis into a spreadsheet so they could provide input as to the priority of each item. Is there a way to do this

How can I effectively utilize Conformance Checker in Celonis to model processes with high variability? Hello, I am dealing with a highly complex process that presents a significant number of variants. The only data source available to me for understanding this process is an event log. This log consists of various activities that represent different actions within my process. However, these activities do not perfectly capture the underlying operations. For instance, one activity might represent multiple actions, or an activity with the same name might represent slightly different actions at different stages of the process. Unfortunately, it's the only data source I have for now. The event log reveals almost as many variances as there are cases, which complicates my analysis. My goal is to use a conformance checker to create a process model that accurately represents at least half of the cases in my data, with the aim of identifying and analyzing the remaining deviations. This analys

Hi all, I am working on a process that is not on SAP. But would still like to exclude public holidays. Is it possible to create my own TFACS table and pull it into Celonis? and if it is how should the formatting look?

How do we go about building a segregation of duties analysis in OCPM? It is more straight forward for me to think in terms of case-centric process, where at case level, we can check if there were any violations. Any help is greatly appreciated.

I’m a bit confused of when to use the ACTIVITY_TABLE() and other SAP tables when calculating the KPIs. So for example, when I want to calculate # of changes per PO item, is it correct when I use the ACTIVITY_TABLE() to count the change activities occurred or use the EKPO table and calculate the changes with indicator fields from the table. Same for other KPIs, this is just an example.  Becausesometimes I get different results (in calculating automation users/activitiesfor example) and I am not sure which is correct.