Hi Julia,
If I understand correctly and you would like to see several "edits"/comments on cases with timestamps that you would like to analyze later, then you could achieve this with tasks:
https://docs.celonis.com/en/involve-business-users-with-tasks.html
https://docs.celonis.com/en/task-augmentation.html
One huge advantage is that while you can have only 1 value (without cumbersome workarounds) in an augmented attribute, you can have multiple tasks, therefore I think it might suite your needs.
Regards,
Roland
Hi all,
very interesting question. We are currently also having exactly the same question and although I like the idea of Roland to use tasks instead of comments it doesn't solve the situation that it would be benefitial having some sort of change log / history of augmented attributes available.
Thanks,
Dennis
Hi Julia,
If I understand correctly and you would like to see several "edits"/comments on cases with timestamps that you would like to analyze later, then you could achieve this with tasks:
https://docs.celonis.com/en/involve-business-users-with-tasks.html
https://docs.celonis.com/en/task-augmentation.html
One huge advantage is that while you can have only 1 value (without cumbersome workarounds) in an augmented attribute, you can have multiple tasks, therefore I think it might suite your needs.
Regards,
Roland
Thank you very much Roland. I'll try this "workaround" as the history of augmented attributes is not avaiable (yet) as @dennis.pflug mentioned.
Best regards
Julia Bauer
Hi Julia!
Yes you can! I recently implemented an action flow that takes augmented attributes and writes them back to a data model.
You need the "Get Rows" module to get rows from your knowledge model. Within the Get Rows module, you can select records from your knowledge model. In there, you'll select the augmented attributes you want.
The latter half of the action flow is the "Push CSV Data to Data Integration" AF.
https://docs.celonis.com/en/push-csv-to-data-integration.html
This should do what you're hoping!
Hi Julia!
Yes you can! I recently implemented an action flow that takes augmented attributes and writes them back to a data model.
You need the "Get Rows" module to get rows from your knowledge model. Within the Get Rows module, you can select records from your knowledge model. In there, you'll select the augmented attributes you want.
The latter half of the action flow is the "Push CSV Data to Data Integration" AF.
https://docs.celonis.com/en/push-csv-to-data-integration.html
This should do what you're hoping!
Really cool.
And when and how do you trigger this Action Flow?
Really cool.
And when and how do you trigger this Action Flow?
It sends data to a data model that's refreshed nightly, so I have it triggered automatically at the end of the work day before the nightly refresh goes off
Really cool.
And when and how do you trigger this Action Flow?
ok so your data is getting saved once a day.
What if you want to log all insets / updates of comments where it can happen that one and the same row is getting updated several time per day. In this case it would be necessary to trigger the AF per each insert / update of an augmented attribute.
Hi Julia!
Yes you can! I recently implemented an action flow that takes augmented attributes and writes them back to a data model.
You need the "Get Rows" module to get rows from your knowledge model. Within the Get Rows module, you can select records from your knowledge model. In there, you'll select the augmented attributes you want.
The latter half of the action flow is the "Push CSV Data to Data Integration" AF.
https://docs.celonis.com/en/push-csv-to-data-integration.html
This should do what you're hoping!
Hi Matt,
That is a great workaround as well! Very interesting solution. So basically you save daily snapshots of the augmented attributes? I guess with the last change date, you can even optimize it to send only those that have been updated during the day. The only downside is that the updates within the day are not captured, but of course that might not be needed for all the scenarios.
Thanks for sharing!
Hi Matt,
That is a great workaround as well! Very interesting solution. So basically you save daily snapshots of the augmented attributes? I guess with the last change date, you can even optimize it to send only those that have been updated during the day. The only downside is that the updates within the day are not captured, but of course that might not be needed for all the scenarios.
Thanks for sharing!
Not sure if someone tried this already but wouldn't it be possible to execute a Skill for each update of an Augmented Attribute (setting KM - Augmented Attribute - On edit - Execute a Skill) and this Skill is triggering an Action Flow (Execute Action Flows in Skills (celonis.com) that is setup similar to what Matt is doing?
But I am not sure what is happening if many users are working within the view and doing changes on augmented attributes or if multiple rows are selected and an augmented attribute is getting updated for all of them.
Hi Matt,
That is a great workaround as well! Very interesting solution. So basically you save daily snapshots of the augmented attributes? I guess with the last change date, you can even optimize it to send only those that have been updated during the day. The only downside is that the updates within the day are not captured, but of course that might not be needed for all the scenarios.
Thanks for sharing!
So my AF captures all augmented attribute changes. In apps/views, it'll display PU_LAST so it is the most recent change. This allows for a full change log.
But yes @dennis.pflug in theory you could execute a skill/action flow to write it back as the change is happening. You should be able to mass update, but I would recommend building in a SLEEP module for a couple of seconds as to not overload the data integration side of things
