General Product Q&A

Is it possible to add hyperlink to the Free Comment? (I know we can add link in free comment component but would like to know if hyper is possible as well)

How can I make a custom dimension based on a process flow? I want to make an OLAP with a case count for both 'push' (goods are produced before order) and 'pull' (starts with act receive order) cases? so based on those flows i want to create a dimension

📢 🎄 Dear current and future Starter Kit users,📢 🎄  As an early Christmas present, the Starter Kit brings amazing updates. Check them out in the market place! 1. Updates on inefficiency deep dives!Go to the next level of understanding detailed insights into the hidden inefficiencies by surfacing root causes automatically. You’ll now find deep dives and recommended solutions for all the available inefficiencies - have a look at Manual Sales Order Creation, Delivery Blocks, Active Billing Blocks or any of the 20 inefficiency deep dives. 2.“Start here” view In order to help you utilize the Starter Kit more efficiently a “Start here” view is now available in-app to guide you through the different steps to take. Update your Starter Kits today! Not using the Starter Kit yet?The

Hi,  I had a permission error when installing a Python library on Machine Learning Workbench, and when I tried to run the command with sudo, I was asked for the password for Admin permission (Jovyan), is there any default password for the super user? 

Could you please help me to define PQL formula for the below use case? Average time( When count(WI of a DOCID)>2 then 0 When count(WI of a DOCID)=2 then END_DATE - START-DATE of highest WI ELSE END_DATE - START-DATE )

Action Flows: How to aggregate cases pertaining to 3 different conditions into a single send email module and send out a single email for all cases under those 3 different conditions?

Hello everyone, I would like to create a benchmark sheet in a View, but do not understand how to use the created variables in the right way. Someone has experience with this? Thanks a lot!

Hi All,  I'm using the World Map data visualization functionality and created a location: coordinate dimension. However, I'm wanting to relabel that to the state name when the tool tips come up. I see there is an editor option to do that, but I'm unsure of the syntax as I couldn't find any documentation/ examples. Take for example the screen shot attached, the coordinates are '47.751076, -120.740135'. I need to relabel that to "Washington". How would I do that?  Thanks in advance!

HI Community, We have a 3 different Activity Tables; One Main Table and 2 Department specific tables.(without an Event Log Merge on DataModel). We could use the MERGE_EVENTLOG function on the Process Explorer but When it comes to Case Explorer, it shows onyl the activities from Default table. Is there a workaround to show all the activities with out eventlog merge?  Best Regards,Sooraj

Does anyone has any solution for the error :- "ROLLBACK: Table "Case" does not exist".  Whenever I am trying to extract the Case table in Celonis, it throws an error with the message "ROLLBACK: Table "Case" does not exist." The most irritating fact was that it was throwing error while inserting the records in EMS, that means it use to extract all the chunks from SF, take hours to do that and at the end it was throwing the error. 

Hi Team, I am building an Action Flow to notify user and in my query data , i am getting 2 email ids coming from 2 differnet tables so how can i send an email to both of them.

Is it possible to change row's color in the Table component in the View?

Hi, Is there the possibility to display a kpi in two lines? Like for example in an olap table. I've tried putting /n or CHAR(10) but it doesn't work.I'm now displaying values concatenated on the same line, like 3 days - 10 objects. Expected output:3 days10 objects Thanks!

Currently, my client have a list of user IDs that we update weekly and upload manually. I would like to automate this process. We are currently considering these two methods.1. PycelonisCreating a script using the Pycelonis method maybe is a good idea and I found this answer.upload parquet file and refresh data modell automatically (celopeers.com)2. Action FlowI have not looked into this in detail, but I am wondering if it is possible to use a module such as HTTP request to upload a file, for example. I would appreciate any advice you can give me on the above, especially the second one.

Hi, how do I extend my project in the new C4C project Hub?

Hi all,I'd like to know how to omit specific throughput time activity. In my process flow is A->B->C->D, for example, and the throughtput time between C to D is too long than other throughput time and it might be misleading so I'd like to omit that value. does anybody know how to do it?

Hi, I build an action flow which sends a KPIs as csv. The numbers have a format like 12.367 and '.' is the decimal point not thousend seperator. I need the number with 2 decimal places, means 12,36. Formatnumber, parsenumber cuts the number to 12.

the access. Do you know how can I remove this lock?

Good morning, We've set up an Action Flow that sends out an Alert under certain conditions. We're currently trying to set up a Historical log of the Alerts sent, but our JSON Bubble is set to REPLACE:  Is there any way we can change it so that it APPENDS new data to the table, instead of recreating it? Thank you in advance Best Regards,

Hi,I would like to achieve an Action Flow where an Email would be send to the corresponding users/customers based on Customer or company code column value. ( for example, Based on the Company Code Value (say A), the email should be triggered to customers belonging to A. Similarly for other company codes say B,C, etc.). How can we implement a dynamic filter for the above requirement to send mails accordingly. Currently, we are doing it manually for every company code using router. Please find the screenshot below for reference.Kindly let us know how to proceed further. Thank you in advance :) FYI : @reenu.josep12​ 

Hi,  For some time nearly everyday I've got problems with my ML app. When entering that app, I can see 2 errors: 1) Failed to load the jupyterlab-git server extension<html> <head><title>502 Bad Gateway</title></head> <body> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx</center> </body> </html>  2) Error Loading ThemeStylesheet failed to load: https://XXX.celonis.cloud/ml/workbench/ea5543aa-9e2c-4923-bced-2713b6162a87/lab/api/themes/@jupyterlab/theme-dark-extension/index.css 

Hi Community, I would like to know whether it is at all possible to select (using the date picker) a given time frame (say 01/07/22 to 30/09/22), have the corresponding KPI calculated, and compare it for the same time frame last year (01/07/21 to 30/09/22)? Is there a way to calculate for events outside the selected time frame? we currently do this using an intricate arrangement of variables, but i wonder if there isn't a more efficient way to do this, using standard Celonis features. Thanks in advance. 

Dear Experts,As we are planning to migrate from celonis 4 on-premise to celonis ems cloud ,we are not sure how to arrive at the calculation of APC space , Can we get the details of APC consumption for all the processes under License tab in Administration panel for Celonis 4 on-premise system ? Thanks in Advance Regards,Navalan Veerapandian