General Product Q&A

In our use case we are sending emails alerts to requisitioner in that we are sending them the emails and we are attaching the excel/csv file into that we want to store the date of email alerts somwhere in celonis and use that date to send escalation alert 

Are there any use cases whereby Celonis was used before an orginisation implemented an ERP like SAP? In other words, how can an organisation use Celonis to prepare for SAP implementation?

Working Student (f/m/d) for Process MiningSiemens Healthineers We are #hiring 2 students interested in Process Mining and supporting in the development of the huge backlog of Process Mining use cases for Siemens Healthineers: Please apply here: Working Student (f/m/d) for Process Mining | Erlangen, Bayern, Germany | Siemens (siemens-healthineers.com) The Location is officially in Erlangen, but open to Home Office inside Germany. Feel free to contact me for any questions. Do you know anyone who might be interested? Thank you for forwarding and applying!

Hi, we have an on-prem extraction server with a working uplink connection and working SAP/JDBC connections running.When we try adding a new DB connection, we receive this error message:"Connection test failed, please check the Data Connection's configuration and ensure that the system is running: Extractor responded with an internal error" This is hard to troubleshoot, since the service is definitely running and working. Any idea on what might have gone wrong here? I can rule out a port error, as I can force this one by changing the port of an existing DB-connection. Thanks for your help in advance!

Hi Team, How to attach pdf and csv to a single mail using action flow?

as I know that Case Explorer is extracting raw data from a data table and display. If I want to change the data that is display or view originally to other data for example the order is showing username but I want to change the way it display in the Case Explorer , what are the good practices that I can try?   Any advice or suggestion would be much appreciated.

Hi Everyone!, I am working on create a few automatizations for a company. Basically, I need to build action flows that will send reports when the invoices reach 31 and 91 days. I did a query of the data, but it's not taking the filters. Can anyone advise?

We are looking for a way to capture orders that are not shipping FIFO. Any ideas on the best way to tackle this use case?

I can count the connections or display an average but not display the total wait time for the entire cases. I can have a huge average but the total number of connections might be very small, or the opposite. So I'd like to see them combined (multiplied) to have an overall view. How do I do that ?

HI ,I am facing the issue with file uploading , when I have upload the csv file after that in map the data section there is no content visible for me . attaching the snap for the same. 

Hi all, I'd like to calculate ​average duration of the time on a each activity. Does anybody know how to do that? I assume this calculation logic below works but its not so smart.Assumption: we have activity A, B, C, and D. (sum of time spent A to B, A to C, A to D) divided by (Count of A to B, A to C, A to D)... My question is, Does celonis has such as functionality?Can we count the number of case ? (Bold part) Thanks   

Hello, I am trying to calculate a kpi that represents the number of average daily recallers (i.e., people who call more than once in the same day).The information is all in the same table, and I calculated the users (ID_Telefono) who for each day (ROUND_DAY(starttime)) made more than one call (UniqueID). The calculation was done with a CASE WHEN.To get the daily average, I divided the result by separate counts of the days available to me (ROUND_DAY(starttime)). (SUM (CASE WHENPU_COUNT(DOMAIN_TABLE("xcally_clean"."ID_Telefono", ROUND_DAY("xcally_clean"."starttime")), "xcally_clean"."uniqueid" )>1THEN 1END))/(COUNT(DISTINCT(ROUND_DAY("xcally_clean"."starttime")))) The problem is that the result is wrong. If I calculate denominator and numerator separately and divide them, I get 61, while if I leave the formulas on celonis, I get 142.There is no common table problem because all the information is on one tab

what is the difference between package variables and runtime variables and what would be best use case to use them?

Is it possible to read the data of a table that we have extracted from a source system using celonis as a CSV file in the Machine Learning workbench using python.

Could you please fill in the document attached so that we have better knowledge of the type of tests and the outcome of the tests/ residual anomaly/list of requirements (…) you execute on the standard solution (prior to BioMerieux customization)? We would like to leverage the standard tests executed by Celonis and reduce redundancy on our extend.Could I rely on your feedback by the end of this week?

Hi, I just would like to know this data job alerts setting is personal one and need to set by each user? or can we use user group to send those notification? https://docs.celonis.com/en/data-job-alerts

Hello celopeers. We are using a bar chart graph to display the distribution of cycle times. Cases with a specific cycle time are classified into the corresponding bucket. The feature was used a lot by our business users - however, inverse selection is no longer applicable. Do you maybe know why it is not working?

With kpiParams I should be able to give it's parameters (in this case a view variable) but I just get that errorSame sintax with a kpi list works fineSame table inside an analysis works fine too

I saw there is not a option for that, so I am trying make one. I want a chart with the most common variant but i don't know how transform the list of variants in a list with the most common variant.  I was trying to filter the variants making this KPI that permit "filter" with a second KPI .CASE WHEN COUNT(VARIANT ("BD_ACTIVITIES"."QUEUE"))> 186 THEN 1 ELSE 0 ENDThe secon KPI:Case WHEN KPI("variant_most_common") = 1 THEN KPI("PROCESS_VARIANTS__BD_ACTIVITIES__QUEUE") ELSE 'OTHER' ENDBut it gives me this error : The aggregation function COUNT cannot be used together with a dimension function input. Please check that there are no aggregations and dimensions used together as function inputs.Right now i don't have more ideas to can continue. I dont know if someone could help me.  

Is there any workaround to assign a default value for package runtime variables?

I want to check if the delivery date is less or equal to today's date + 42 days - WHEN TO_DATE("EKES"."EINDT", FORMAT ('%d-%m-%Y))

Hi Community, I want to visualize the amount of handover moments within a case and also calculate an average for all cases. We have multiple tables but the most relevant are of course the case table (incl. Case_Key, Case_ID) and the activity table (activities, Case_Key, Case_ID, USER_ID). The USER_ID contains the relevant info I want to use for defining the handovers but I can't seem to pull it off. Any tips?

In an action flow, is there a way to merge PDF's created with the "Create PDF Report" app? I need to create PDF's from different Analyses and send an email as a combined file.