Product Q&A

How to find or update IP address of Celonis Instance

how to find detail error message by support ID, it takes time to open a ticket to support time every tie.

Hi, I want to send an email from my Action Flow, using Microsoft O365 Graph API. Towards that, I have been given a tenant id, a client/app id, and a client secret key. When I try to use the standard O365 Email connector in Action Flow, I only see option for client id and client secret key. I do not see an option to provide tenant id (first screenshot below). As a result, I get the error below (second screenshot below) as I need to use an API endpoint that needs the tenant id. How can this be done ?  Thanks !

I would like to keep a KPI analysis and transformation center chart on the same page. Is it possible to have some sort of iFrame, or view to transformation center in the Analyses? Or perhaps a Studio View?

Hello everyone, recently, I wanted to move an analysis/workspace (IBC process analytics) from one team outside of my organization to a workspace within my organization (two different teams). Hereby, I have started with Exporting the workspace (see screenshot), which gives me two JSON files (analyses.json & process.json). My question is, how do I import those two files within my internal workspace? Not having to rebuild the analyses would clearly mean a lot of time saving. Does anyone have suggestions here? Best regards Matthias

I couldn't find any training tracks for Process Improvement. I have checked under the Categories > Process Improvement. Thanks

Throws this error:Data model load failed during table export: Data model tables could not be exported: O2C_VBRP, O2C_MARC, O2C_KNKK, O2C_VBUK, O2C_VBUP, O2C_VBFA, O2C_VBAP, O2C_KNA1, _CEL_O2C_ACTIVITIES, O2C_KNB1

I have logged into C4C+ and also invited a few of my colleagues. We intend to start a new project shortly.However, I am unable to navigate to the "Team settings" so that I can assign roles to my team members. I dont get the link to Team settings at all!

According to internal Accenture resource, once the engagement is completed, all the instance is decommissioned due to its policy. But we would like to retrieve deleted instances in the following link.  Is this possible? If so, what is the process? The link to the aforementioned environment:https://accenturepts.us-2.celonis.cloud/process-mining/ui?workspaces=f0b0621c-14ea-4f2a-b025-44965f21d257

I want to know more about the cost of your product.

Hello, I would like to calculate a market share by country in a simple table. Problem : i have column 1 : Country, column 2: sum(invoice), column 3: market share by country but i it take the sum just for the country and not the sum of all of it

The following code block was used to connect machine learning workbench to Celonis data models. The code worked for a long period of time until recently it returns an error. Anybody has an idea?  pip install --extra-index-url=https://pypi.celonis.cloud/ pycelonis --upgradefrom pycelonis import get_celonisfrom pycelonis.pql import PQL, PQLColumn, PQLFilter ------------------------------------------------------------------------------------------------------------------------------------------------------ImportError Traceback (most recent call last)<ipython-input-9-175b2f233f28> in <module> 1 from pycelonis import get_celonis----> 2 from pycelonis.pql import PQL, PQLColumn, PQLFilter ~/.local/lib/python3.7/site-packages/pycelonis/pql.py in <module> 4 from collections.abc import Iterable 5 ----> 6 from .utils.api_utils import CelonisCollection 7 8  ImportError: cannot import name 'CelonisCollection' fr

I need to setup a data push to the API, but I'm not able to find how. I only have a tech. sheet saying that this is possible. Regards,

Hi There,  I would like to get Average throughput time between activity A and whatever activity coming after A. For example;Case 1 / Activity Sequence: A->B->C->D->A->ZI need the sum of throughput times case level (A->B) + (A->Z)I also need number of occurrences of A case level (2)..Finally my resulting KPI formula will be like;Total throughput time (A and next activity) / Total Number of Occurrences of A How can we make it happen in PQL? Thanks in advance, Best Regards,Oguzhan    

Hi Team, I got an error when running an Extracts data job after establish a connection with SAP.The description of the error is as follows: Error setting up extraction. Error executing function /CELONIS/FM_GET_TABLE_METADATA. Celonis Support ID: bb3af819-7bdb-4fe5-8ea6-f326c668079c Can you please give me a solution? Regards, Omachi 

In the attached photo, the number of cases is duplicated and counted.I want to know the PQL that solves this.

I have gone through the explanation in documentation, but didn't find it to be detailed enough. Can somebody please explain with certain examples ?

Ready to seize unlimited opportunities?Visit the EMS Marketplace from your EMS team and discover the different new Apps, Extractors, Connectors, Action Flows added every week we are offering to our global customer base made by Celonis and Partners.Visit the EMS Marketplace or find your team. Recently Added: IBM work order management for manufacturing IndustryWork Order Management application provides an operational dashboard to monitor, plan and streamline the end to end lifecycle of a work order, Identifying bottlenecks and processing differences based on various dimensions for continuous improvement and faster lead times, digitally transforming the work order process to improve data quality and reporting & providing automation for faster fixes. IBM record to analyze month end close:A recurring challenge faced by F&A operations team is the ability to control and monitor the close of each financial period. The Month end close (MEC) process is pretty complex and intense as it is

Some times working fine and some times getting below error  Change log extraction failed!. Change log strategy not specified. Celonis Support ID: 889395d9-5218-4e84-a325-da537c6a4aa5

HI All, We received a error when testing the data connection at a client on C4C+ project. The description of the error is as follows:  "Connection test failed, please check the Data Connection's configuration and ensure that the system is running: Error making capabilities request to extractor: Remote application on http://uplink/uplink/api/internal/proxy/90574be94ecede1912b66868c75ec3994e77111b3c097720be3e1e94a41b3865/connector-capabilities[POST] responded with 500 : {"timestamp":1647536076176,"status":500,"error":"Internal Server Error","message":"Could not connect to middleware - client not connected. Client: 90574be94ecede1912b66868c75ec3994e77111b3c097720be3e1e94a41b3865, Channel: connector-capabilities","path":"/uplink/api/internal/proxy/90574be94ecede1912b66868c75ec3994e77111b3c097720be3e1e94a41b3865/connector-capabilities"} " The data connection first worked but after the weekend(11-12

We had a request to align content in certain columns to the right in a Table component in a View. Is there a way to specify that the content in a specific column should be right justified? Thanks in advance.

I want to get a detailed view of the simulation scenario by generating an event log that can be viewed in the process explorer. Currently I see the simulation running and giving me the required summary. But I want to view the simulated process.

I have a question - how does the function "having" work in Celonis PQL? I need to select case where Count(Activities)>3. How can i do it is Celonis? Thank you so much!

Dear all, I have checked with Coupa and Oracle both connectors, its shows the below error. How to resolve these issues. Thanks Regards,Jayaraman.M

Good evening guys,I would like to calculate the total throughput time of a sub process which can occur multiple times within one case. The subprocess always starts with a unique activity and ends with a unique activity. There might be different activities between the start & end activity (see picture). I tried my best by using the MATCH_PROCESS_REGEX function but didn't succeed. Thanks a lot for any hints and suggestions! Cheers,Alex