Yes, our use case is around reassignment with the goal that we assign tickets to the right queue the first time. Note: this is part of incident management.

Hi Leslie, thanks for the answer. We are trying to identify users tickets track, but we became with an issue that Celonis will only pull a limited (5~20k) record set from ServiceNow. Did you have the same issue ? Do you know if there is any documentation about how to get Celonis connectors to continue to pull data beyond the ~20k ?

Hi Cristina,

There is limit to extract data in lower environments but not in PROD. We have implemented Service now in production so did not face this issue. Also, my team suggested that you check the user Id configured for extraction has sufficient permissions or not.

Below link will help to setup the SNow connection :

ServiceNow Connection - Celonis Intelligent Business Cloud - Help Space - Celonis Cloud Help

Hi Leslie,

Thanks for the answer. Indeed we are testing in dev environment. So should exist some restrictions. Unfortunately, we will only move to production once we prove that works in dev.

I couldn´t access your link. Is there a way to share with me ?

Thanks.

Cristina

Hi Cristina,

Try this Link and Hope this helps!

https://sapitech-solutions-sandbox-dcp-sandbox-dcp.eu-2.celonis.cloud/process-mining/analysis/568b70be-f186-4c3d-b828-0c647df3eed5/link/frontend/documents/568b70be-f186-4c3d-b828-0c647df3eed5/view/sheets/23fd5018-8036-4a28-b08e-d8271e16be2f/b/34c9bf12-2748-4fd0-aa72-7839994b3054

BR/VM

If you still facing issues in opening the Link. Share your Email ID, will add it to the team!

I am still with issues in opening the link. Can you please share with cristina.sato@atos.net. Thanks Vivek

I have added as Team member -you can try now !

Br/VM

I cannot signin to this area. Wondering why.

Hi,

Please check your Inbox again. I have re-sent the Invite.Kindly accept and explore !

Hi Vivek, thanks again for the reply. Now it worked. But where should I go here ? I tried the first link that you share, but it shows empty.

https://sapitech-solutions-sandbox-dcp-sandbox-dcp.eu-2.celonis.cloud/process-mining/public/568b70be-f186-4c3d-b828-0c647df3eed5/#/frontend/documents/568b70be-f186-4c3d-b828-0c647df3eed5/view

https://sapitech-solutions-sandbox-dcp-sandbox-dcp.eu-2.celonis.cloud/process-mining/public/3d677db6-9465-4c27-947f-a3211ef2e595/#/frontend/documents/3d677db6-9465-4c27-947f-a3211ef2e595/view

https://sapitech-solutions-sandbox-dcp-sandbox-dcp.eu-2.celonis.cloud/process-mining/analysis/1428b3f4-5432-4cd4-8c5b-909bb7e0d759/link/frontend/documents/1428b3f4-5432-4cd4-8c5b-909bb7e0d759/view/sheets/ee5838bc-af0a-4ad8-9bcd-fadc3aa06388/b/aa932f4b-26cd-4af9-8090-88f7591bfe8a

https://sapitech-solutions-sandbox-dcp-sandbox-dcp.eu-2.celonis.cloud/process-mining/analysis/ce7e6309-f43f-4ccf-b1fb-e3c9efddf1f9/link/frontend/documents/ce7e6309-f43f-4ccf-b1fb-e3c9efddf1f9/view/sheets/ee5838bc-af0a-4ad8-9bcd-fadc3aa06388/b/18c3a2a0-fd11-4e92-9cbf-64d03538cfcb

I have provided few Apps related to Incident Management using our DEMO ServiceNow.Hope this helps ?

Thanks !! Now it worked. I will take a look into the demo !!

Could you make me a team member too?