I have a violation raised in the conformance overview while the violation raised is normally mapped in the process model should not be raised in the process overview. How can I solve this issue ?

Hello,

can you give some more details / screenshots of that process?

Violation is not only about having some process step but also it's position between other elements - maybe that the problem? You can always "Whitelist" these violations, they shouldn't be considered then, however it would be better to adjust your process map. :)

Best Regards,

Mateusz Dudek

Hello Mateusz,

Thank you for your answer, please find attached a screenshot of the part of that process that raised the issue. I just replaced the real ativities name by Activity X.Am I doing something wrong or misunderstanding the way the conformance tool works ?

Hello Mateusz,

Thank you for your answer, please find attached a screenshot of the part of that process that raised the issue. I just replaced the real ativities name by Activity X.Am I doing something wrong or misunderstanding the way the conformance tool works ?

Hi Jean-Christophe,

The schemas in conformance checker are allowed ways of how process can look like.

I know that Celonis uses standard BPMN notation, so based on screenshot we can assumed that

Activity can:

A) Go trough A OR skip it

B) Go trough C OR B, OR B and then C

Violation is telling that they are activites which go through B and THEN C which shouldn't violate anything as it's allowed...

1) I know that it may sound stupid, but are you sure that when replacing the real activity names, nothing was not replaced incorrectly by mistake?

If Activity C was followed by Activity B, the violation would make a sense.

2) Can you maybe click on "View cases in" and show any example?

3) I can see that violation is having very high impact (+32 steps per case), is maybe possible that we've got indirect or direct follow up because activities are having place more then 1 time? You'll have to deep dive into particular cases to check it.

Best Regards,

Mateusz Dudek

Hi Mateusz,

Thank you for your answer.

To your first question, I can answer yes, I checked and I am sure that when replacing the real activity names, nothing was replaced incorrectly by mistake.

I clicked on "View cases in" then chose "Case Explorer" then click on a particular case and you can see below the "Case Details" with the activities involved in that case.