👋 Have a question about how things work in Celonis Community? You’re not alone.👇 Below, you’ll find answers to some of the most common questions - designed to help you get started, connect with others, and make the most of your experience here.
1. How do I log into the Celonis Community?
Go to the article to find out:
2. What is a username and why does it matter?
Your username is how others identify and interact with you in Celonis Community. It shows up on your posts and replies and helps personalize your experience so make sure to choose something professional.
3. Can I change my username?
Usernames are set during your first login and cannot be changed by users afterward.
If you weren’t prompted to create one or need help with your username, reach out to the Celonis Community team at community@celonis.com.
4. How does search work in the Celonis Community?
Celonis Community offers a Federated Search feature that lets you search across all major content types—from questions and articles to product updates, Documentation, and Academy resources—all in one place.
Use the tabs under the search bar to filter results by content type, and check out the Smart Assistant for quick definitions and helpful links related to your query.
It's the fastest way to find what you need—without switching between sections.
Please note: You currently cannot search for users in Celonis Community.
5. How do I subscribe to categories I care about?
To stay updated:
- Go to any Category
- Click the “Subscribe” button at the top
You’ll receive email notifications when new activity happens. To manage your alerts, visit Settings > Notifications.
6. What’s the difference between a Question and a Conversation post?
- Question: Use when you're looking for a specific answer or help with a problem
- Conversation: Use when starting a discussion, sharing experiences, or exchanging ideas
7. How do I manage my notifications?
To customize your experience:
- Click your avatar in the top right
- Go to Settings > Notifications
Adjust how often you get updates on posts, replies, mentions, and subscriptions
8. How do I report a post that breaks the rules?
If you come across content that goes against our Guidelines:
- Click the three dots (...) below the post
- Select “Report”
A moderator will review and take action if needed.
9. How can I search for and follow a specific user in the Celonis Community?
You can follow individual members, but there’s currently no way to search for them directly. If you’re looking to stay connected with a specific member, here are a few workarounds:
- Engage in discussions where they’re active to see their latest contributions
- Bookmark threads or subscribe to categories they frequently post in
10. Still have questions?
Check out the Welcome Guide section for more how-tos, or ask a question directly there.
You can always contact us at community@celonis.com.