Unshipped Orders app (case-centric) version 1.0.0 (2024-02-01)

Manage deliveries that are past the delivery date (Limited Availability)

Our new Unshipped Orders app lets you identify and manage deliveries that are still in your distribution centers waiting to be shipped past the planned delivery date. Deliveries in this state (which can total millions of dollars' worth) lead to unrealized revenue, blocked warehouse spaces, and declining customer satisfaction. To mitigate these challenges, the Unshipped Orders app helps warehouse managers and customer sales representatives to take action on overdue deliveries, such as contacting customers or carriers to expedite the transport process, canceling orders to unblock blocked materials, or effectively processing materials where they are stuck, for a fast and direct financial impact. For the full documentation, see Unshipped Orders app - case-centric.

The Unshipped Orders app is built for the case-centric version of the Order Management business process. You can download it from the Celonis Marketplace - it’s in Limited Availability status, so click Request Access to request the package. When we’ve approved your request, go back to Marketplace, and the button will say Get it now, so you can download the package.