Are you using an old version of the JDBC Extractor? (June 2024)
From now on, we’ll only be providing fixes for the most recent version of the on-premise JDBC extractor. If you're running a JDBC extractor that's not the most recent version, and you raise a support ticket, we'll check whether the bug or issue still exists in the most recent version. If it does, we’ll fix it in that version. In any case, you'll need to upgrade to the most recent version to get the fix.
Older versions of the JDBC extractor won't stop working - you can carry on using them until you need support, at which time you'll need to upgrade to get the bug fixes. We recommend you update the JDBC Extractor at least every quarter, even if you don't experience any issues, to get the latest capabilities and any fixes for security vulnerabilities.
Updating the on-premise JDBC extractor tells you how to find the version numbers for the most recent version and your current version of the JDBC Extractor.