Product Q&A

ServiceNow Celonis Snap gives you 100% transparency into your ServiceNow Incident Management Process for free, and with no installation required. You can choose to export your ServiceNow Incident data manually (see Manual CSV data export) or allow Snap to extract the data for you. This feature allows Snap users with few clicks to connect to their system or upload their data and start analyzing their data. How to use the Quickstart for ServiceNow? First, navigate to SNAPThen click the New Analysis button 1.11919970 174 KB Choose Incident Management (servicenow) 2.11919968 126 KB To set up Automated data export, you need to enter: Your ServiceNow usernameYour ServiceNow passwordYour tenant or URL (the URL you use to log in to your ServiceNow account) 3.331919969 160 KB The picture shows an example on where to find your ServiceNow credentials and tenant url. Wait until 100% and this analysis will be created automatically for youClick on it to open it and start analyzing your data 419209

Hi , I am trying to create new connection to my on-prem MS SQL Server Database with database type as Microsoft SQL Server(native) database type but getting an error Connection test failed, please check the Data Connections configuration and ensure that the system is running: Unexpected error when getting connection with timeout . Please see screen shot below . My organization already has Celonis set-up. Port : 1433 image1259847 32.8 KB

Hello,Im looking for an solution for this challenge:We have 3 SAP ERP TablesVTTK (Shipments)VTTP (Shipment Items)LIKP (Deliveries)LIPS (Delivery Items)VTTK is linked 1:N with VTTPVTTP is linked 1:1 with LIKPLIKP is linked 1:N with LIPSI want to count the distinct material numbers per shipment.Count per delivery works fine: PU_COUNT_DISTINCT(LIKP, "LIPS"."MATNR")But I need it per shipment for further calculating KPIs, like this:PU_COUNT_DISTINCT(VTTK, "LIPS"."MATNR")Here I get the following error:No common parent between tables could be found - Please check your schema. The tables VTTK und LIPS do not have a common parent in the schemaWithin the help I found the BIND function. I tought, this can be the solution:PU_COUNT_DISTINCT(VTTK, BIND(LIKP, "LIPS"."MATNR"))But here I get an error in the formula.How can I solve this with a formula und without changing the data schema.Thanks for you helpThomas

Hello community, I want to visualize the development of a Running total calculated as the difference between an input number and an output number (to show the stock). As dimension I use a combination of the calendar week and the year. Since this means that I have a lot of values I would like to show the latest ones only and therefore pin the scrollbar of the line chart to the right. However, this ends up in a wrong calculation of the Running total, since it starts calculating with the values on the right side. That ends up in wrong (negative) values of the stock. Is there any possibility to overcome this issue and somehow pin the scrollbar to the right and still let the Running total calculate correctly? An alternative solution would be to limit the values shown to the latest 20 or so. However, this also ends up in wrong results since the Running total only takes the shown values into account then. Thanks for your help! Example: Screenshot1267319 20.7 KB

Hi Celonis Team, I was wondering if Celonis is planning to prodive the Uplink connectors (JDBC, SAP, etc.) as Docker Containers in the future. To be honest, the current architectur (1 Service for each instance and type) of those connectors is complex (especially, if youre running multiple instances) and the the need for virtual/physical hardware is just a lot of overhead for a middleware. The benefits would be Limited development overhead for building the containersEasier maintainability and scalability on the customer side for multiple connectorsNo side effects and version conflicts with different Java VersionsAlmost no installation overhead for existing docker landscapesEasier upgrades, just replace the image and keep configuration Thank you for your Feedback and best regards Max

The result of the MONTH() function is a number (1-12). However, we would like to show this a jan, feb, etc. Is there a function/way to do this easily (were on-premise 4.5) that Im overlooking, or should I build a custom formula to do this translation?

I need help with a formula.COUNT (DISTINCT CASE WHEN EBAN. LOEKZ = X THEN EBAN. BANFN ELSE NULL END)ORCOUNT (DISTINCT CASE WHEN EBAN. BSMNG! = 0 THEN EBAN. BANFN ELSE NULL END)ORCOUNT (DISTINCT CASE WHEN MATCH_ACTIVITIES (NODE [Banf ist erledigt]) = 1 THEN EBAN. BANFN ELSE NULL END)Here I would like to make a case distinction.The formula doesnt work that way. There is an error.I want to count my requisitionif eitherLOEKZ = XORif 2. BSMNG is not equal to 0ORif the activity Banf ist erledigt is in the activity table.It is only important that the BANF is counted only once.That means that the BANF should have all 3 characteristics, so only 1 should be counted and not 3.I hope I can get this through DISTINCT.Thanks

Hello, I would like to create a create a backlog KPI. (per week, calculate the amount of cases closed this week minus the amount of cases created this week) Creation date & close date are stored in 2 different fields of 2 different tables. (cases creation & closure are not actually part of the process in itself). At the moment, I can create 2 column charts: 1 chart with dimension = creation week and KPI = Count of cases1 chart with dimension = closure week and KPI = Count of cases I fail to merge this into 1 single chart, with dimension = fixed weeks and KPI = (Count of cases where closure date matches with the fixed week - Count of cases where creation date matches with the fixed week) Is there a way to do this, in the Analysis EDIT mode or through data-model configuration in HANA? I hope this was clear enough for you to be able to support me Thank you for your help, Best Regards Robin

Hi,Im searching for a solution (coding statement example) to identify O2C cases where the same activity was executed multiple times but in different posting periods, e.g. in a third party sales the posting of the statistical goods receipts.The cases where the activity Im interested in was executed multiple times can easily identified viay the process flow selection: activity Post PGR is anytime followed by Post PGR, but how to achieve a single row which identfies the orders where this activity happened for different posting periods. As the timestamp (e.g the month) of the activity doesnt necessarily equals the posting period Ive already added the posting period to the activity table. Does anyone can help me with this, ideally I want to show in the analysis the first or last posting period together with the case key ?CheersChris

Hello, How to calculate the sum of 2 single KPI components which are using the same function to provide the result but with different filters, and the filters are also using different tables to get the filters.

Were trying to create a chart with a line per year (e.g. KPI x in 2019, 2018, etc.).In Celonis this means adding one KPI per year. (if not, please advise how!)How can we easily filter the data within a KPI definition, for instance like such (which didnt work obviously):FILTER YEAR(table.column) = 2019; KPI_X()Our current approach is to extend KPI_X with a parameter (Year), which is used as a filter in a CASE WHEN statement within the KPI_X definition. However, it feels like a complex solution to a simple problem. Hence this sanity check question, whether were overlooking an easy route.BTW: were on premise, version 4.5

Hi Team, I have a case management process which i have divided into case creation, case resolution, case closure etc. I need to run separate conformance models for all of these by applying a crop selection filter across each stage. In my reference model I have an activity(B) that can happen either before or after Activity(A), both the sequences are valid, However my crop selection for setting the scope of the phase is starting from Activity (A) which is ignoring the cases where Activity (B) has happened before(A). Is there any way to include those cases as well by making changes to my reference model rather than whitelisting them. Thanks in Advance.

When you upload your XES file using the Snap quickstart and you see something similar to the following screenshot image1272716 52.7 KB then most probably your XES file is missing the global attribute. For instance this is a file that does not have the global attribute and we will have the same problem. image744469 41.5 KB What we need to do here is to add the following global attribute <global scope="event"> <string key="id" value="string"/> <string key="org:resource" value="string"/> <string key="concept:name" value="string"/> <date key="time:timestamp" value="2017-01-09T09:49:50.000+01:00"/> <string key="org:role" value="string"/> </global> including the columns that we can find from the event attribute to our XES file. We can open the XES files with text and after adding the global attribute its gonna look like the screenshot

Hi, How would I write a filter on a table to show all activities preceding a specific activity, along with the frequency? Basically, what the process explorer fullscreen analysis shows.

Hi all. Is there an option to format the 1st column in a Pivot Table (dimensions) ? When it comes to drill down to more dimensions or the text in one dimension is > 25 characters is not readable (e.g. using small size 13px)

Hi all, Were trying to create a PivotTable where the cells show the numbers in a % of the column total. Roughly something like this: Category 1 Category 2 Category 3 2018 75% 50% 5% 2019 20% 30% 15% 2020 5% 20% 80% However, were uncertain how we can calculate a total per category to use for the % calculation. All ideas or tips are welcome!

Hi everyone,I need a KPI in a form:if X then Aif Y then Bif (X or Y) then (A+B)else null end;As I want to use it in an olap as dimention (first column) where the other KPIs deliver values for A,B and A+B, it is is not the optimal solution to split it into two tables (looks not good).It seems for me, it is not possible to use CASE WHEN as it uses ELSE after the first condition and automatically excludes the A+B.Do you know if there is a solution?Best,Maria

Hello everybody,I need your help.I have to calculate the throughput time of my requisition.In Table 1 (EBAN) I find the start date (Lieferdatum).Since a requisition can have multiple positions, I need the earliest date (PU_FIRST?).In Table 2 (Actiontable) I find the end date.Here I need the Bestellnummer activity for the purchase requisition and the last date of each Bestellnummer (PU_LAST?).I hope someone can help.The photo serves as an example.image1020472 24.9 KBgreetings

Hi everyone, i was wondering whether it is possible to include multiple similar KPIs in one histogram ? how many days since a)activity a till now b) activity b till now. Best Maria

Hi all, Currently we have an IBC license with a couple of processes. However, it would be very useful for us to have a place to sandbox new ideas and use cases, also for other business units. Unfortunately the IBC license has no room for that, but luckily we have Celonis Snap. The only problem there is that security is not very happy with the lack of user and data control. We are curious how other companies deal with this issue. For us, it would be very helpful to have a hybrid solution in the future. In this case, every IBC user automatically has a Snap instance, with the user management and audit tools from the IBC for instance. We would love to have a discussion about your solutions and the product possibilities! Bests, Jan-peter

I am trying to create a filter for the action engine, that filters out cases, where CHANGED_FROM attribute of a change order quantity activity has specified value (<1). Important is that this attribute CHANGED_FROM is maintained also for other activities, but these values are not relevant for me. First I did just two separate filters: Cases include change order quantityCHANGED_FROM <1 But the second filter apparently looks also at other activities, so it took some of the not relevant activities, which gave me false positives. How can I configure that filter that it really only looks on the value of CHANGED_FROM of activity change order quantity? Thanks a lot in advance

Hello, Is there a way to change data row extraction limit in data jobs in Celonis Cloud. Only 100 first line are displayed in output. Thank you in advance

Hi , I would like to build a Overview where I need to have the count of Activity on header level for different dimension. For Example: I want to have a Olap table as per below. Column 1:Plant Coulmn2: Number of Purchase order header. column3: sum of Count of activity for these purchase order at header level. This is for P2P use case. Where few activities are at header level but the use case is built on item level. So the count get multiplied by the number of item which I want to avoid.

I need to filter my analysis by a specific value of a specific activity attribute. I.e. I want to only show cases when the attribute CHANGED_FROM of an activity change quantity is <1. The point is that other activities also have this same attribute, but these cases are not relevant for my goal. thank you very much in advance for the advice!

How do platform updates affect previous versions of the software?, or if have an Analyzed process in place on a lower version of the software and then i upgrade the software, will my process works smoothly on new version also?, or do i need to make changes to the modeled process ?