Improved retry and duplicate removal ServiceNow Extractor (2024-02-12)

We’ve made some improvements to the ServiceNow Extractor’s behavior in two areas:

• If fewer records than expected are retrieved from the API, because of row-level permissions on specific tables, the Extractor no longer retries the specific requests. You’ll see a significant improvement to the extraction time in this situation - previously the Extractor was retrying five times with a one minute wait in between.
• When the rolling page size is set to 0 (the default is 5), the Extractor now removes duplicate records during the ingestion process as well.

You don’t have to make any changes to get these benefits - we’ll apply them for your existing extractions. For the Extractor documentation, see ServiceNow Connection.