Interested in a Webinar about Process Mining for Service Cloud?
Thursday 20th October 11:00 - 12:00 CEST
Is your customer satisfaction level not where it should be?
Is the first-time right rate lower than what you had predicted?
At Apolix, we know your struggle and have created a solution to this problem.
Join our webinar where we dive deep into the value of Process Mining for Customer Service. We will be joined by our client Proximus to discuss the use-case in action, the impact it has had on the organization and to answer any questions you might have.
What you will learn:
- How process mining helped to better understand reassignment and ping pongs between agents and their effect on the customer satisfaction rate
- Preventing inefficient automated queues to delay the resolution time
- How we identified SLA manipulations through analyzing the process flow
- The impact process ining has had on Proximus
- How you can implement process mining in your company
Read enough and want to join the webinar?
Sign up now as we have limited spots available!
You can register here : https://www.apolix.nl/webinar-apolix-proximus-optimizing-salesforce-service-cloud-with-process-mining/