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Hello,

As a new user of Celonis, I wanted to check if it's normal that some process connectors, such as the Service Request Management connector (for ServiceNow), don’t come with out-of-the-box applications. In such cases, is it up to us to build our own package from the ground up?

Hi @maxime.psbpm, there might be connectors which don't come with the apps. You can look for apps separately in the marketplace for ServiceNow SR management or install a similar app if available for other source system and modify the fields accordingly as per your data model. 

If nothing is available then you need to build the app from scratch yourself.


Thank you very much for the response! That’s exactly what I was thinking, but I wanted to confirm as it wasn’t entirely clear to me initially.


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