Hello Kalpana,

Could you kindly attach screenshots from previous steps like "Data Configuration", "Upload Files" or "Data Extraction"?

Seems like some kind of miss-configuration somewhere - probably join N:N if as problem occurred during Process Data Model load. It can be also that column in a file has incorrectly assigned column type.

If you have any loading logs, it would be also great to paste it here.

Best Regards,

Mateusz Dudek

Hi Dudek,

Thanks for the reply. Attached Data extraction screenshot. There are no errors in this stage.

I am newbie and not sure how to check the logs, If you can help in getting logs, i will try that.

Thanks,

Kalpana.I

Hello Kalpana,

Could you also provide screenshot for the step 3 - "Data Configuration"? Step 2 seems to be fine.

If there, everything will be looking good, you will have to write a ticket to Celonis Support for more logs, I bet thats the N:N table connection issue (Example: 1 invoice (AP_INVOICES_ALL) matches to X invoice lines (AP_INVOICE_LINES_ALL), but also there's at least 1 invoice line that matches 2 or more invoices.)

Best Regards,

Mateusz Dudek

Hi Dudek,

I have attached the step 3 screenshot is the same one i attached in the Question.

i am facing same issue for all processes in quick start like purchase to Pay.

To get logs, i need to send mail to 'servicedesk@celonis.com' ?

please suggest.

Thanks,

Kalpana.I

Hello,

When using option "attach file" only last file is attached (some kind of bug, or maybe the feature?).

The best option is to put images in the text using "image" option in the middle-right side of text editing bar.

Unfortunately in the initial question post I can see only 4th step, I would like to see data configuration one.

For additional logs, or to get help you can go into "Customer portal" tab, then "Create Support Ticket" and select specific category - in your case it may be "Incident" or "Question"

Best Regards,

Mateusz Dudek

Hi Dudek,

I created case with support team. Below are the issue details

Error while executing chunk insert for _CEL_AP_TERMS_ALL

Error Message

pVertica]tVJDBC](3781) FATAL: Invalid username or password.

They reprovisioned pool from back end and the issue is resolved.

Thanks for all your time. Its motivating new persons like me..

Regards,

Kalpana. I