After viewing the "Thought Leader Panel: Managing Real Organizational Change: The New Center of Excellence on CoE" I wonder: How to manage standardization and quality control when you support the self-service approach for users to create their own analyses? Besides, offering established templates for it.
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Salma, great question and thanks for asking. Driving standardisation and quality does not go well with self-service, if every user applies own principles. In our CoE Playbook approach we differentiate three CoE Value propositions:
- Platform as a Service: here the CoE provides a technological platform and has little impact on standardisation and quality assurance. The CoE might provide standard business objects in a data library and guidelines for standard reports.
- Process Mining as a Service: in this case the CoE provides standards reports and thus has obviously good influence on standardisation and quality assurance
- Execution Management as a Service: in this case the CoE takes a strong lead in driving change, standardisation and operational value
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