I think communication is key when developing something new. However, when we are dealing with people all over the world, we need to think it in a smart way. I am looking for something opened and clear, also friendly and not full of formality. Hopefully you are able to share some good practices 
Looking forward!
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Hi Taysa,
Thank you for reaching to us.
In order to be able to assist you further, we would suggest to send an email to servicedesk@celonis.com.
We will gladly help you.
Thank you in advance.
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