Hello E N,

You can change the formula to

KPI("Ratio", PROCESS EQUALS ANY TO '(activity 1)' TO ANY TO '(activity 2)' TO ANY )

This will allow you to determine the ratio of cases that flow through any process of activities. You can include START and END as well if you'd like to determine the ratio of cases that start or end with a specific activity.

I hope this answers your question, if you have any further question please let me know.

Please also see the documentation below for reference.

https://docs.celonis.com/en/process-equals.html

Best Regards,

DS Team

Hello E N,

We hope this post finds you well and you are staying safe.

We are since we haven’t heard from you for 5 calendar days, we wanted to put this back on your radar. Have you been able to review my last post? Is there anything you need clarified?

When you have a free moment, we would appreciate your follow-up. If this is already resolved, no further action from your side is required and we will change the case to Closed after another 5 days.

Once a case is moved to Closed, there is still a grace period of 1 calendar day before the final closure. This means that the case will reactivate when a reply is received within this period. Our Customer Support Team is available 24/7 and stand ready to assist you.

Thank you in advance for your time, and I hope to hear from you soon.

Feel free to visit our Community to track your request.

Best regards,

DS Team | Customer Support