The following PQL formula is the default for PQL KPI's. Am I correct in understanding that the following only calculates processes that start with a specific activity and cannot be calculated if the flow of a specific activity is included in the middle of a process?
KPI("Ratio", PROCESS EQUALS START '' TO ANY TO '' END )
Hello E N,
You can change the formula to
KPI("Ratio", PROCESS EQUALS ANY TO '(activity 1)' TO ANY TO '(activity 2)' TO ANY )
This will allow you to determine the ratio of cases that flow through any process of activities. You can include START and END as well if you'd like to determine the ratio of cases that start or end with a specific activity.
I hope this answers your question, if you have any further question please let me know.
Please also see the documentation below for reference.
https://docs.celonis.com/en/process-equals.html
Best Regards,
DS Team
Hello E N,
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