Hi Shane,
I can assume these are templates from an APP that was updated. By default due to my Knowledge marketplace apps are stored in separate teams, which that specific that could be deleted/desactivated.
In your place I would make a ticket to Celonis guys to let them know about that behaviour, as it seems not be working as intended. Maybe you should just recreate that specific template by just copying the code into newly created one?
Best Regards,
Mateusz Dudek
Hi Shane,
I can assume these are templates from an APP that was updated. By default due to my Knowledge marketplace apps are stored in separate teams, which that specific that could be deleted/desactivated.
In your place I would make a ticket to Celonis guys to let them know about that behaviour, as it seems not be working as intended. Maybe you should just recreate that specific template by just copying the code into newly created one?
Best Regards,
Mateusz Dudek
Thank you for the response! I did have to reach out to Celonis on this one. It did end up being something on their end.