I am unable to connect to training database. It was working fine last week. Is the training database down?

Hi @akshaya.naik11,

could you please reach out to our Servicedesk? This seems to be an individual issue that only appears in your case. As we would require further information to solve this, I would recommend to reach out to our Servicedesk.

Best,

Justin

Hi Akshaya,

Just tested and it is working. Make sure you are selecting the MSSQL Server (native) and connection type Direct

Name: P2P Data Connection

Connection type: Direct

Type: Microsoft SQL Server (native)

Host: 3.120.99.40

Port: 1433

Database Name: celonis

Schema Name: Training

Username: Training_CelonisDataEngineer

PW: Celonis123!

Maximum Parallel Table Extractions (Advanced Settings): 1

Hi @gabriel.okaba11, I am facing the below error while doing the connection between Oracle EBS and Celonis. Could you please assist.

[Connection test failed, please check the Data Connection's configuration and ensure that the system is running: Telnet connection to the host ebsvis.navcara.com:1521 failed. Telnet failure indicates that either host/port combination is incorrect or the extractor is not allowed to access the database due to firewall or access permissions.]

I am also having the issue given in the original post.

I am trying to implement the instructions given here : https://academy.celonis.com/learn/course/connect/choose-and-set-up-the-right-connection-method/extractors?client=customer-panorama&page=3

Telnet to 3.120.99.40:1433 gives this message: "Connecting To 3.120.99.40...Could not open connection to the host, on port 1433: Connect failed"

Is there an accessibility issue to the given IP and port?

Hi @emre.inan12 ,couild you share the team URL you are using? I just tested on a training.celonis.cloud and it worked. Could you try again?

For future reference, if it fails, create a new CLOUD Database connection and enter the Connection Details.

If the error persists, you can simply open a quick ticket to academy@celonis.com and we'll check your environment.

For clarification, this connection should be performed on the Training Instances as not all IPs of all servers are allowlisted.

Thank you @gabriel.okaba11 , with a training instance I managed to build a connection to training db.