Hello, we have an application that calls Celonis from outside of Celonis. On the 1st call within 7 or so minutes, Celonis returns the data in about 13 seconds while subsequent calls take 2 seconds.

Hi @milan.demel,

For some additional information:

• What application are you using
• What is the nature of the call that you are using? What is it that you are retrieving from Celonis?

Kind regards,

Sverre Klein

Hi @sverre.klein11, here are your answers:

• A small internal application we developed for our team
• Employee specifies a record ID and the application returns the status of that record

It is a very simple request, response app and we just want to know if we can increase the connection session (I assume that is what that is) so that the response takes 2 seconds instead of 13.

Regards

Milan Demel

Hi @milan.demel,

Thanks! So for my understanding:

• The first call to get a record ID and the status takes 7 minutes
• The second call 13 seconds
• The subsequent calls 2 seconds.

Do you have any (trace) logs of the execution of the connection? It's hard to debug this issue without any logs or something like that.

Kind regards,

Sverre Klein

It is like this @sverre.klein11 :

• 1st call 13 seconds
• Additional calls 2 seconds
• It all resets if no calls placed for around 7 minutes

So session time out seems to be those 7 minutes. Can we increase this time?

Hi @milan.demel,

There is an option in Celonis itself to enable the Session Timeout. I'm not sure if this will work though, never tried it.

Hi @sverre.klein11 , we checked this setting and it is disabled defaulting to 20 minute session time out. So this is not a solution and the setting is somewhere else.

To summarize, if we continuously make calls to Celonis within 7 minutes, they always come back within 2 seconds. Only if we call Celonis after 7 minutes or the 1st time, it takes 13 seconds to get an answer from Celonis.

We want to increase this 7 minute window to perhaps 20 minutes so that we always get Celonis result in 2 seconds. Is there perhaps an API session setting somewhere?

Thank you

Milan Demel

Hi @milan.demel,

Sadly I don't know that 😶, apologies. I would advise you to contact Celonis support to see if they can help you with that. Flow (celopeers.com)

Kind regards,

Sverre

Thank you @sverre.klein11 for trying and identifying the actual Celonis application timeout-setting, that was useful. Appreciate your support

Regards

Milan Demel