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Does anyone have ever heard about Celonis integration to Bold 360(Service now chatbots) ? I was asked by a customer and they want to understand better the end-user flow from automated answers to real agent chats.

C
Level 3
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Genesys Bold 360 is the Service Now chatbot

Best answer by blenda.gashi11

Hi Christina, please be informed that there is no standard connector for Bold360 and unfortunately there is nothing planned for now in the Roadmap. But after going through the documentation of the Bold360, we can see that Bold 360 uses REST Protocol (REST API's to communicate). As Justin suggested too, we recommend to use the Extractor builder to set up a connection. More information on extractor builders can be found here help/display/CIBC/Extractor+Builder. Kind Regards, Blenda
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    J
    Level 1

    Hi @cristina.oyama,

     

    I would recommend to check out our extraction builder functionality. There was a session on Celosphere that describes how it works! Highly recommended!

     

    You can find the recording here: https://www.celonis.com/celosphere-2021/recordings/watch/

     

    Best,

     

    Justin

    B
    Level 1
    Hi Christina, please be informed that there is no standard connector for Bold360 and unfortunately there is nothing planned for now in the Roadmap. But after going through the documentation of the Bold360, we can see that Bold 360 uses REST Protocol (REST API's to communicate). As Justin suggested too, we recommend to use the Extractor builder to set up a connection. More information on extractor builders can be found here help/display/CIBC/Extractor+Builder. Kind Regards, Blenda
    C
    Level 3
    Forum|alt.badge.img+1
    justin.stegm wrote:

    Hi @cristina.oyama,

     

    I would recommend to check out our extraction builder functionality. There was a session on Celosphere that describes how it works! Highly recommended!

     

    You can find the recording here: https://www.celonis.com/celosphere-2021/recordings/watch/

     

    Best,

     

    Justin

    Thanks Justin

    C
    Level 3
    Forum|alt.badge.img+1

    Thanks Blenda. That´s exactly what I was looking for.

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