Dear Johann,

thank you for reaching out.

I kindly ask you to create a support ticket (https://www.celopeers.com/s/support , Create Support Ticket, or email: servicedesk@celonis.com) and provide us with the following information:

1. EMS Team URL
2. Screenshot of the error
3. Can you please also create a recording in your browser while reproducing the issue and save it as a *.har file?

You can generate it by following these steps:
  1. Open your Internet browser
  2. Select Tools 
    * Developer Tools (Or Click F12)
    * The Developer Tools window opens as a docked panel at the side or bottom of your browser
  3. Click the Network tab
  4. Select Preserve log (There is a red circle at the top left of the Network tab. This means the capture has started. If the circle is black, click the black circle to start recording activity in the browser).
  5. Refresh the page and reproduce the issue while the capture is running
  6. After successfully reproducing the issue, right click on any row of the activity pane and select "Save as HAR with Content"
  7. Select the Console tab
  8. If there are any errors, right-click anywhere in the console and select "Save as..." and enter a filename
  9. Upload the generated file and send it to Support

Thanks and best regards,

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