Your business user needs to investigate how the cases are flowing into undesired activities, in other words, see the predecessor activities. Which of these options would you choose to meet their needs?

Determine the intended workflow and outline the anticipated tasks. This will assist you in comparing the intended flow with the real one. Examining the event logs identifies where and how the real process differs from the anticipated procedure. Seek for routes that lead to undesirable activities. After deviations are found, investigate the underlying source of the undesirable behavior to determine why it occurs. It might result from staff conduct, system problems, or other elements. To keep improving the procedure, keep an eye on these modifications' effects and make appropriate adjustments.