Hello,
Im trying to set up Action Engine skills using standard deviations from KPIs to trigger the firing. However, its not the Action Engine part Im having trouble with, its the standard deviation calculation.
Essentially Im trying to calculate the standard deviation of client abcs cancellation % from all clients cancellation %.
Ive experimented with the STDEV function but because the cancellation % function already has AVG (an aggregate) it doesnt work.
Cancellation formula:
AVG(CASE WHEN AuthMgmt_Tasks.auth_outcome IN (Cancelled after work,Cancelled prior to work)
THEN 1.0 ELSE 0.0 END)
Hoping someone has experimented with this before, appreciate any help!