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Question

Data Model and Knowledge Model Are Configured Correctly, but Studio KPIs and Views Return No Data Despite Successful Data Loading

  • July 18, 2026
  • 1 reply
  • 472 views
prachid
Level 2
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During the implementation of a process analytics solution, I encountered a complex issue where the underlying data was successfully loaded, modeled, and linked through the required relationships, yet the analytical layer was unable to retrieve or display the data correctly. Despite verifying the data pipeline, model configuration, identifiers, relationships, and query logic, the visualization layer continued to return empty results. Resolving the issue required a systematic investigation across multiple platform components, extensive documentation review, and careful validation of each stage to isolate the root cause rather than relying on trial-and-error fixes.

    1 reply

    abhishek.chatu14
    Level 12
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    This appears to be more of a comment describing an issue than a specific question.

    Based on the information provided, here are a few things you can verify:

    • Ensure that the Data Model (DM) and Knowledge Model (KM) are correctly configured and connected.

    • Verify that the Analysis/View you are using is linked to the correct Knowledge Model or Data Model.

    • Confirm that the required tables, relationships, and permissions are correctly set up.

    If all of the above has been validated and the issue still persists, it would be best to raise a support ticket with Celonis, as this may require further platform-level investigation.

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