Dear Celopeers,

we are connectiing Celonis with a Salesforce production environment using the standard Celonis Extractors/Process Connectors.

This connector, as stated on the Celonis documentation, uses Rest API. Using rest API impacts the limit of concurrent calls that the platform can support (25 in parallel with a maximum duration of 20 seconds). This means that the Celonis connector competes with calls from other applications causing possible service interruptions.

Is there any option within Celonis extractor/connector to set API limits and ensure that extractions do not have a negative impact on the productive Salesforce system performance? Or, can such API limits be set only within Salesforce?