Question
Ignoring the troughput Time of a specific activity
Hello everybody,
Im struggeling with the analysis for my thesis of an ITSM process and hope there is a simple solution, which I just overlook.
Explanation: A service ticket is considered as solved in RESOLVED status, the status automatically changes to CLOSED status after 10 days, in any way.
So, what can I do to deposit in ALL analyses that these 10 days do not flow into the troughput time never?
DLZ.jpg848958 62.5 KB
Thank you very much in advance
Login to the community
No account yet? Create an account
Login with SSO
Celonaut Login Celonis ID LoginEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.
is this problem known and can I fix it somehow?
but at the moment it doesnt seem to matter anymore.Thanks