Hi Community,
I’m building an Action Flow that sends email alerts based on a flag column (e.g., Alert_Status = 'Yes').
The email subject and body should change dynamically based on the record’s status (like Pending, Approved, Rejected).
I have a config table that maps each status to a subject and body template.
Appreciate any suggestions!
If you only have three different Status, then i would suggest, to create an Action Flow with different action lines and then create Filters like if status approved then go way on top. An then for each way create Different Subjects and Bodies
Like this:
Hi
Hi
scheduling your action flow should have no impact on the routing of the respective cases
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