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After creating my target model in the Process Adherence Manager, I want to be notified about:

  • Missing events
  • Unexpected events
  • Incorrect event order

What is the best way to connect the results from the Process Adherence Manager to an Action Flow, so that I can automatically trigger alerts or follow-up actions based on these deviations?

Hi Christina, 
This seems to be to vague of a requirement to have a simple answer. As to the best of my knowledge there is no direct integration between PAM and Action Flows. So here is how I would tackle it:

Firstly I advice to be very specific on when exactly do you want to be alerted? aka when should a given action flow be triggered. If one case violate the target model? If more than 30 cases violate the target model? Or if conforming cases in total drop below 10%? You see there might be many different interpretations on “trigger alerts on deviations”.

If you gained clarity on that I would define PQL metrics on the exact conditions you want to be alterted for.

e.g. >30 cases with undesired activity a, or without a mandatory activity, or with wrong order of activities.

Lastly: you can set up one or more Action Flows.
Those PQLs can then be used to query and start an action flow.
I would setup an action flow to check e.g. once a day and filter based on any of the defined conditions are violated, then send e.g. an email.