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How can an SMS platform be integrated into Celonis for real-time process alerts and notifications?

  • April 30, 2026
  • 1 reply
  • 145 views
almuqeetsystems
Level 2
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Hi everyone,

I’m exploring ways to improve real-time communication in process workflows, especially for critical events like payment failures, delivery delays, OTP verification, or approval escalations.

Currently, most setups rely on email notifications, but I’m considering using an SMS platform to ensure faster delivery and higher open rates for time-sensitive alerts.

For example:

  • Sending automated SMS alerts when an SLA is breached
  • OTP or verification messages during user actions
  • Delivery or transaction updates to customers
  • Escalation alerts when a process is stuck

Has anyone here tried integrating an SMS platform with Celonis (via APIs or external systems)?

Also curious about:

  • Best way to trigger SMS from Celonis (Action Flows / APIs?)
  • Handling delivery reports and retries
  • Managing high-volume messaging (A2P / bulk SMS use cases)
  • Ensuring compliance and avoiding spam filtering

I came across this while researching SMS platforms: https://almuqeet.net/products/sms-platform — does something like this fit well into a Celonis workflow, or are there better approaches?

Would love to hear real-world use cases and recommendations.

    1 reply

    gagan1
    Level 11
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    • gagan1
    • Level 11
    • May 22, 2026

    Yeah u can absolutely do this. The best way is through Action Flows.


    Celonis actually has a built-in module for GatewayAPI if u use them.


    But to integrate the custom SMS platform u linked, just use the standard HTTP > Make a request module in your Action Flow. U just map their API endpoint URL and pass your JSON payload to trigger the text.


    For handling delivery failures and retries, Action Flows has built-in error handling. Just right-click your HTTP module, add an error handler, and use the Break directive to automatically retry the API call if it fails.
    For high-volume A2P stuff, just run the Action Flow on a schedule and batch the payloads.
     

    Gagan
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