Hi everyone,
I’m exploring ways to improve real-time communication in process workflows, especially for critical events like payment failures, delivery delays, OTP verification, or approval escalations.
Currently, most setups rely on email notifications, but I’m considering using an SMS platform to ensure faster delivery and higher open rates for time-sensitive alerts.
For example:
- Sending automated SMS alerts when an SLA is breached
- OTP or verification messages during user actions
- Delivery or transaction updates to customers
- Escalation alerts when a process is stuck
Has anyone here tried integrating an SMS platform with Celonis (via APIs or external systems)?
Also curious about:
- Best way to trigger SMS from Celonis (Action Flows / APIs?)
- Handling delivery reports and retries
- Managing high-volume messaging (A2P / bulk SMS use cases)
- Ensuring compliance and avoiding spam filtering
I came across this while researching SMS platforms: https://almuqeet.net/products/sms-platform — does something like this fit well into a Celonis workflow, or are there better approaches?
Would love to hear real-world use cases and recommendations.